Interviews are tough; police interviews can be tougher. Check out these 15 tricky questions and how to answer them.
Dont just say you like it. Anyone can like law enforcement, and that proves nothing. Focus instead on your history with the industry and if you can, tell a story.
“I have always respected and admired those who risk their lives to keep our communities safe.” I became really interested in law enforcement after seeing police handle a domestic dispute. As I watched the police calm things down and take one of the people involved out of harm’s way, I heard the call. It was then I knew that this is what I was meant to do. “.
“I graduated from the University of Michigan four years ago with a Bachelor’s degree in biology, but I changed my mind and decided that wasn’t the right path for me.” The wrong answer. I switched gears and started volunteering with a local police department as an admin. Then I went on to work in another department and started watching the training courses. After that, I took a few months off to travel. Finally, I came back to start working again. And now, here I am, looking for a more challenging law enforcement role. “.
Instead of giving a chronological work history, focus on your strengths and how they pertain to the role. If possible, illustrate with examples.
Good answer: “Im a very energetic and well-rounded person who can follow instructions well. Im a good communicator and team player. When I worked at my last department, I set up advanced medic classes for officers who wanted to learn more about first aid. It had such a positive impact that they are offering the same course again this year. “.
Bad answer: “He was completely incompetent and a nightmare to work with, which is why Ive moved on”
Remember: if you get the job, the person interviewing you will some day be your previous boss. They don’t want to hire someone who will talk badly about them someday. Stay positive and think about what you learned from your old boss instead of saying bad things about them, no matter how bad they were.
Good answer: “My last boss taught me how important it is to manage my time well; he wasn’t afraid to say what he thought and was very driven.” His no-nonsense attitude pushed me to work harder, and to meet goals I never even thought were possible. “.
Good answer: “I’ve learned a lot in my current job, but I’m ready for a new challenge to broaden my horizons and learn new skills. I see a lot of potential for all of those things in this department.” “.
There isn’t a right answer to this question, but the interviewer wants to know that you’re driven, interested in your career, and committed to a future with the station. Instead of telling them about your wish to retire early or trying to be funny, give them an answer that shows how driven and committed you are.
Good answer: “I’d like to know even more about what it takes to be a good officer in five years.” Also, I really enjoy being the first to a scene, and I work very well under pressure. In the end, I’d like to be a commander where I can use my organizational skills and knowledge of the industry to help the people I work with and the people we’re there to help. “.
You can use this question to make something negative sound better, but you don’t want to give a cliché answer, even if you’re joking. Instead, try to use a real example of a weakness you have learned to overcome.
Good answer: “I’ve never been good at public speaking, which, as you know, can be a problem in this field.” Realizing this was a problem, I asked my previous department if I could enroll in a speech workshop. I took the class, and was able to overcome my lifelong fear. Since then, Ive given several safety presentations to school children across the county. I still dont love it, but no one else can tell!”.
Bad answer: “In my last job I earned $45,000 – so, now Im looking for $55,000”
If you can avoid it, dont give an exact number. The first person to name a price in a salary negotiation loses. Instead, re-iterate your commitment to the job itself. If you have to, give a wide range based on research you’ve done on that job in that city as a whole.
Good answer: “Im more interested in the role itself than the pay. Still, based on my five years of experience, I think I should be paid in the right range for this job. I also believe that a fair salary should take into account how expensive it is to live in New York City. “.
The best answer was, “I’ve been a police officer for five years, and my boss has told me many times that the department wouldn’t work as well without me.” I have also taken the time to learn some different techniques that could come in handy while I’m on duty. I can react quickly in hectic situations, and can handle the responsibilities of a leadership role. Whats good enough for most people is never really good enough for me. “.
That was a bad answer. I dropped out of law school and everything that has happened since then has taught me that giving up when things get hard is a terrible idea. “.
You don’t want to bring up a big regret, especially if it shows that you’re unhappy with your life in general. Instead, focus on a smaller, but significant, mishap, and how it has made you a better professional.
Good answer: “When I was in college, I took an art class to supplement my curriculum. I didn’t think too much of it because I thought it would be easy compared to my engineering classes. My failing grades at midterm showed me otherwise. Id even jeopardized my scholarship status. I knew I had to get my act together. I worked hard to make up for it the rest of the semester and got a good grade in the class. If I want to do something well, I should always try to do it to the best of my ability. Otherwise, its not worth doing at all. “.
You shouldn’t say “I was sick of my job and needed a break” or “I just couldn’t find a job.” “.
Employment gaps are always tough to explain. You dont want to come across as lazy or unhireable. There are ways to make your long-term unemployment look like a choice you made for the right reasons.
Good answer: “My work is important to me, so I wont be satisfied with any old job. I’m not jumping at the first job offer that comes my way. Instead, I’m taking my time and being picky to make sure that my next job is the right one. “.
Related: Military.com can help you find your ideal career path and make job suggestions based on your military experience and job interests. coms Military Skills Translator + Personality Assessment.
Bad answer: “I was most satisfied when I did well, and got praised for my work.”
Dont give vague answers. Instead, think about something you did well —and enjoyed— that will be relevant at this new job. This is your chance to talk about your interests, show why you’re a good fit for the department, and show how excited you are about it.
Good answer: “Im a people person. It made me happiest and most satisfied to work with people in the community, making sure I could meet their needs and give them the best comfort I could during a tough time. It was my favorite part of the job, and it showed. This job interests me because it will give me the chance to work with the public even more and in a more important way. “.
Bad answer: “A lack of stability. I felt like the place could collapse around me at any time.”
Don’t do anything that has to do with the politics, culture, or finances of your old company. No matter how true it might be, comments like these will be construed as too negative. Also, you dont want to focus on a function that might be your responsibility in the next role. So, think of something you didn’t like about your last job that you know won’t be a part of this one.
Good answer: “I didn’t hate anything about my last job, but I guess there were some things I didn’t like as much.” My previous role involved traveling at least twice a month. I love to travel, but going away twice a month was too much for me. I didn’t like being away from work for so long. Im happy to see that this role involves a lot less travel. “.
“I’m easy to get along with, so I’ve never had a problem with another officer or department staff member.” A bad answer. “.
Interviewers dont like these types of “easy out” answers. And besides, they know you are probably not telling the truth. Think of a relatively benign (but significant) instance, and show how it became a positive learning experience.
Good answer: “I used to lock heads with a fellow officer. We didn’t agree on a lot of things, like how to talk to a victim’s family, how to interact with civilians, and who got what shifts. Our personalities just didnt mesh. After three months of arguing, I pulled her aside and asked her to lunch. At lunch, we talked about our differences and why we werent getting along. It turns out, it was all about communication. We communicated differently and once we knew that, we began to work well together. I really believe that talking a problem through with someone can help solve any issue. “.
Its not that this answer is wrong — its just that it wastes an opportunity. This question is practically begging you to highlight your positive attributes. So dont give a vague, generic response — it tells them very little about you. Instead, try to use this question to show the interviewer something about your personality, and if you can, give an example.
Good answer: “I’ve always been driven by a challenge. In my last job, I taught our new recruits how to take care of guns and wouldn’t stop until every single one of them passed.” I know that this job is very fast-paced and Im more than up for the challenge. In fact, I thrive on it. “.
While being a good listener is a great personality trait, your employer probably doesnt care all that much. Its unlikely that theyre hiring you to be a shoulder to cry on. Youll want to keep your answer relevant to the job youre interviewing for, and as specific as possible. If you can, insert an example.
“Yes, I’ve never been afraid to keep going back until I get what I want. My friends would probably say I’m very persistent.” In college I worked as a program developer, recruiting keynote speakers for major conferences. I usually got one rejection after another – this was just the nature of the job. But I really wanted the big players – so I wouldnt take no for an answer. I kept going back to them whenever a new company joined or a new value proposition came up. Many of them finally said “yes.” The program was so good that we had twice as many people attend as the previous year. Many people might have given up after the first turn down, but I’m not like that. If I know something is possible, I have to keep trying until I get it. “.
Related: For the latest veteran jobs postings around the country, including law enforcement jobs, visit the Military. com Job Search section.
Landing your dream job as a Police Service Technician (PST) requires more than just passion and dedication. You need to be prepared to answer a range of interview questions that assess your skills knowledge and ability to handle the diverse demands of this crucial role.
Don’t worry, people who want to be PSTs! We’ve put together a full guide with 30 common PST interview questions, insightful sample answers, and expert tips to help you do great in your interview.
Let’s dive in!
1. Can you detail your understanding of the role of a Police Service Technician?
This question is your chance to showcase your grasp of the PST position. Show that you know what the duties are, which usually include a mix of office work and work in the field. Make sure you stress that you can handle paperwork, keeping records, handling evidence, answering public questions, and helping with traffic control and crime scene investigations.
Example
“A Police Service Technician plays a vital role in supporting law enforcement operations. They handle non-emergency tasks like data entry record keeping evidence handling, and responding to public inquiries. They also assist with crime scene processing and traffic control. The role requires strong organizational skills, attention to detail, and the ability to work under pressure. Good communication skills are essential as they often interact with the public and other members of the police force.”
2. What motivated you to pursue a career in law enforcement support?
This question delves into your motivations and passion for the field Express your genuine desire to serve the community and contribute to maintaining safety. Highlight your unique blend of dedication, resilience, and commitment to community welfare
Example
“My motivation to pursue a career in law enforcement support stems from my deep-seated desire to serve the community and contribute towards maintaining safety. I believe that this role allows me to utilize my skills in communication, problem-solving, and attention to detail effectively. Furthermore, I am drawn to the dynamic nature of the job. Every day presents new challenges and situations which require quick thinking and adaptability. This keeps the work interesting and engaging for me. Lastly, having observed the positive impact made by law enforcement officers in our society, I aspire to be part of this noble profession and make a difference myself.”
3. How do you approach maintaining confidentiality in your work?
Confidentiality is paramount in law enforcement, and PSTs often handle sensitive information. Show that you know how important privacy and data protection are by explaining how you plan to keep information secret. Stress following the rules, keeping paper documents safe, and keeping digital files protected with a password.
Example:
“Maintaining confidentiality in my work is crucial, especially in a role like Police Service Technician. I approach this by adhering strictly to the rules and regulations regarding data protection and privacy. I ensure that sensitive information is only shared with authorized personnel on a need-to-know basis. This includes handling physical documents securely and ensuring digital files are password protected. Regular training and staying updated on any changes in policies also play an important part. It helps me understand what can be disclosed and under which circumstances. By doing so, I maintain public trust and uphold the integrity of the police service.”
4. Describe a situation where you had to handle evidence in a previous role. What procedures did you follow?
PSTs play a crucial role in evidence handling. Showcase your experience and knowledge by describing a situation where you handled evidence, following all necessary protocols and procedures. Emphasize using gloves and specific tools, proper bagging and tagging, and logging evidence into a secure database.
Example:
“In a previous situation, I was tasked with handling evidence from a crime scene. Adhering to the standard operating procedures, I used gloves and specific tools to prevent contamination. The collected evidence was then properly bagged, tagged, and logged into our department’s secure database for tracking purposes. During transportation to the lab, I ensured that chain of custody was maintained at all times by documenting each person who handled the evidence. This meticulous approach is crucial in preserving the integrity of the evidence and ensuring it can be admissible in court proceedings.”
5. How would you ensure accuracy when recording a crime report?
Accuracy is essential in police work, especially when it comes to crime reporting. Highlight your attention to detail and commitment to thoroughness, precision, and truthfulness when documenting crime reports. Emphasize actively listening to the person reporting the crime, asking clarifying questions, and cross-checking information from different sources.
Example:
“Accuracy in recording a crime report is crucial. I would ensure this by actively listening to the person reporting the crime, asking clarifying questions when necessary, and taking detailed notes. Cross-checking information from different sources such as witnesses or CCTV footage can help verify facts. Using clear language and avoiding jargon ensures that anyone reading the report can understand it. I’d also review the report for errors before submitting it. This process minimizes mistakes and enhances accuracy, ensuring reliable records are maintained.”
6. What steps would you take to calm a distressed or agitated individual while gathering information?
PSTs are often the first point of contact for individuals in distress or crisis. Demonstrate your ability to calmly and effectively communicate with such individuals by outlining your approach. Highlight maintaining a calm demeanor, using a soft tone, actively listening, showing empathy, and asking open-ended questions in a non-confrontational manner.
Example:
“In dealing with a distressed individual, my first step would be to ensure their safety and the safety of others. I’d maintain a calm demeanor and use a soft tone to help deescalate the situation. Next, I would actively listen to them, showing empathy and understanding. This can often help individuals feel heard and less agitated. While gathering information, I would ask open-ended questions in a non-confrontational manner. It’s important not to rush this process as it may increase their distress. Throughout this interaction, I would continually assess the situation for any changes that might require different interventions.”
7. Can you explain how you would handle a situation where you encounter a language barrier with a member of the public?
PSTs often work with diverse communities, which means encountering language and cultural barriers. Demonstrate your problem-solving skills, emotional intelligence, and resourcefulness by outlining your approach. Emphasize using basic communication aids, translation apps, and professional interpreters when necessary.
Example:
“In situations where I encounter a language barrier, I would first attempt to use basic communication aids such as gestures or visual cues. If this proves ineffective, I’d utilize technology like translation apps to facilitate understanding. However, for more complex issues, it’s crucial to involve professional interpreters to ensure accurate information exchange. It’s important to remain patient and respectful throughout the process, acknowledging the individual’s effort in trying to communicate. As a Police Service Technician, these strategies will help maintain effective communication, ensuring everyone receives fair and equal service.”
8. How do you ensure your personal safety while performing your duties on the field?
The nature of law enforcement work can be hazardous and unpredictable. Demonstrate your understanding of safety protocols, risk assessment, and maintaining a safe working environment. Highlight using protective gear, maintaining situational awareness, and adhering to established procedures and guidelines.
Example:
“Ensuring personal safety while on duty involves a combination of adequate preparation, situational awareness, and adherence to established protocols. I always ensure that I’m properly equipped with the necessary protective gear before going out in the field. This includes wearing body armor and carrying communication devices for emergencies. Situational awareness is also crucial. By being alert and aware of my surroundings, I can identify potential threats or dangerous situations early and take appropriate action. Lastly, following established procedures and guidelines helps minimize risk. These protocols are designed based on years of experience and expertise, so adhering to them ensures not only my safety but also the effectiveness of my work.”
9. What strategies do you use to manage stress in high-pressure situations?
PSTs often encounter high-pressure situations. Demonstrate your effective stress management strategies by outlining your approach. Emphasize prioritizing tasks, practicing mindfulness techniques, engaging in regular physical activity, and maintaining open communication with your team.
Example:
“In high-pressure situations, I prioritize tasks based on urgency and importance. This helps me maintain focus and not get overwhelmed. I also practice mindfulness techniques to stay calm and composed. Deep breathing exercises help reduce stress levels instantly. Regular physical activity is another strategy that keeps my stress levels in check. It boosts my mood and provides a healthy distraction from stressful circumstances. Lastly, maintaining open communication with my team allows us to support each other during challenging times, which can greatly alleviate stress.”
10. Can you describe a time when you had to handle a difficult or confrontational situation? How did you resolve it?
PSTs often deal with challenging or confrontational situations. Showcase your problem-solving skills, ability to remain calm under pressure, and interpersonal skills by describing a relevant experience. Emphasize maintaining composure, listening actively, empathizing with the individual, explaining the situation clearly, and defusing the situation through professionalism and patience.
Example:
“In my line of work, confrontational situations are not uncommon. Once, I had to deal with an irate citizen who was upset about a parking ticket. He was shouting and causing a scene. I maintained composure, listened actively to his concerns, and empathized with his frustration. I explained the reason for the ticket clearly, emphasizing on rules and regulations that were in place for everyone’s safety. He gradually calmed down and understood the situation better. By maintaining professionalism and staying patient, I was able to defuse a potentially volatile situation.”
11. How do you stay updated with changes
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POLICE SERVICES TECHNICIAN INTERVIEW QUESTIONS!
How do you answer a police record interview question?
This question can help the interviewer determine your level of experience with police records. Use your answer to highlight any specific types of records you have worked with in the past and explain how they helped you complete your job duties.
What questions do employers ask when interviewing a service technician?
General questions help employers gauge an interviewee’s credentials that the position requires. Here are some example questions employers may ask you when you interview for a service technician job: Why do you want to work for this specific field service company? What is your favorite part about working in this field?
What questions should you ask during a police officer interview?
During a police officer interview, you could face job-specific questions, as well as general job interview questions, including classics like: Why are you a good fit for this job? What are your salary expectations? Why are you interested in this position? So, how do you get ready for that? By making sure your strategy is on point.
How do I prepare for a service technician interview?
Service technicians often maintain and repair technology and equipment for clients. Interview preparation for this field is important because the job requires a variety of skills. Learning about the common interview questions that the hiring managers may ask can help you prepare thoughtful responses.
