Cutting edge wayfinding technology helps patients, staff, and visitors find their way at Pomona Valley Hospital Medical Center by providing indoor pedestrian navigation accessible to users via smartphone.
We have received many national designations in our 110+ years of world-class service, as well as recognition throughout the region and state for the specialized level of care and resources we offer.
Paying your medical bills can be confusing and stressful. This is especially true at large medical facilities like Pomona Valley Hospital Medical Center (PVHMC). PVHMC is a 453-bed regional medical center serving the greater Pomona Valley in Southern California. With so many patients and services, billing at PVHMC can get complicated.
The good news is PVHMC offers a range of bill pay options to make the process as smooth as possible. In this comprehensive guide, we’ll explain everything you need to know about paying your PVHMC bill.
Getting Your PVHMC Bill
After receiving care at PVHMC, you’ll get a bill in the mail. This will list out all the charges and payments for your visit. PVHMC sends out bills after your insurance claim is processed. So there may be some lag time between your appointment and getting the bill.
The bill will include several key pieces of information
- Your account number – This unique number identifies your bill.
- Date(s) of service – The date or range of dates you received care.
- Charges – The services you received and how much PVHMC billed for each one.
- Payments/adjustments – Any payments made by you or your insurance company. Adjustments are discounts negotiated with your insurer.
- Amount due – How much you owe PVHMC based on charges and payments.
If you see any errors or have questions, contact PVHMC’s billing department right away at 909-865-9100.
Options for Paying Your PVHMC Bill
You have several options when it comes time to pay your PVHMC bill. These include:
Pay Online
The easiest way to pay is through PVHMC’s online patient portal To pay online
-
Go to https://pay.instamed.com/Form/PaymentPortal/Default?id=PVHMCTR
-
Enter your PVHMC account number and billing zip code.
-
Select “Pay Now” for the balance you want to pay.
-
Enter your payment information and submit.
You can use a credit card, debit card, or electronic check to pay online. The payment typically processes right away.
Pay by Phone
To pay by phone:
-
Call PVHMC’s automated pay-by-phone line at 877-421-7211.
-
Follow the prompts to enter your account number, billing zip code, and payment information.
-
The system will process your payment using automated voice prompts.
Pay by Mail
Mail your payment to:
Pomona Valley Hospital Medical Center
Dept 3669
PO Box 123669
Dallas, TX 75312
Make checks payable to Pomona Valley Hospital Medical Center. Include your account number on the check. Allow 7-10 days for mailed payments to process.
Pay in Person
You can pay your PVHMC bill in person at the Cashier’s Office located near the main lobby. Bring your bill and payment method. The Cashier’s Office accepts cash, checks, money orders, and credit/debit cards. It is open Monday-Friday from 8:00am to 4:30pm.
Financial Assistance for PVHMC Bills
If you are having trouble paying your PVHMC bill, ask about financial assistance. PVHMC offers several programs to help patients who can’t afford care:
-
Payment plans – Set up monthly payments to pay your bill over time.
-
Discounted care – Get your bill reduced based on your income, expenses, and ability to pay.
-
Charity care – If you meet income limits, you may qualify to have your entire bill written off.
To find out if you are eligible for these programs, contact PVHMC’s Financial Counseling office at 909-865-9882.
Frequently Asked Questions about PVHMC Bills
Here are answers to some common questions about PVHMC bills:
What is my account number for paying online?
Your account number is found on your billing statement. It is a unique number assigned to your bill.
What if I think my bill is wrong?
Contact the billing department if you find any errors on your statement. They can investigate and make corrections if needed.
Why am I getting separate bills from the hospital and doctors?
PVHMC bills for facility charges like room fees. Doctors bill separately for their professional services.
Why do I owe money when I have insurance?
You may owe copays, deductibles, or other charges not covered by your insurance. Call your insurer if you have questions.
When is my bill due?
PVHMC bills are due upon receipt. Make payments promptly to avoid late fees or being sent to collections.
Can I set up a payment plan?
Yes, PVHMC offers payment plans for balances you can’t pay all at once. Call to arrange installments that fit your budget.
Get Support Paying Your PVHMC Bill
Managing medical bills can be challenging. If you need support, PVHMC’s billing team is available to help. Contact them with any questions or issues related to your statement.
The billing department can explain charges, set up payment plans, take payments, and more. Reach them at 909-865-9100 or visit https://www.pvhmc.org/patients-visitors/financial-and-insurance-information/questions-about-your-bill/ for billing FAQs.
For financial assistance, talk to PVHMC’s financial counselors at 909-865-9882. They can see if you qualify for discounted or free care.
Paying health care bills may take some work. But with the right help, you can resolve your PVHMC statement. Reach out for personalized support so you can pay your bill and move forward.
Our Centers of Excellence
Pomona Valley Hospital Medical Center has been recognized both nationally and regionally for our cost-effective, superior quality health services. Our goal is to give our community access to the top-notch medical care it deserves so that our patients can enjoy healthy, rewarding lifestyles.
The nationally recognized, not-for-profit Hospital is home to four Centers of Excellence: The Robert and Beverly Lewis Family Cancer Care Center, Stead Heart and Vascular Center, Womens & Childrens Center, and Trauma Center, and offers a full-service Emergency Department, Neonatal Intensive Care Unit and Perinatal Center. Specialized services include sleep disorder diagnosis and treatment, robotic surgery, and the Family Medicine Residency Program, in affiliation with the University of California, Los Angeles.
The new Robert and Beverly Lewis Outpatient Pavilion houses an outpatient surgery center and rehabilitation services center. The outpatient surgery center has five outpatient surgical suites with state-of-the-art technology. The Charles M. Magistro Physical Therapy and Rehabilitation Center has the latest evaluation and exercise equipment, including telemetry treadmills and neurological suspension devices, as well as diagnostic programs and integrated technologies and software systems.
PVHMC also provides a wide range of other outpatient services such as urgent care, radiology, including 3D mammography, and occupational health to the surrounding cities of Pomona, Chino, Chino Hills, Claremont, Eastvale, Corona, Diamond Bar, Walnut, Ontario, Riverside, San Bernardino La Verne and eastern Los Angeles counties.
