How to Pay Your Port St Lucie Water Bill

Living in Port St Lucie, Florida means enjoying beautiful beaches, parks, and waterways. But to keep those amenities running, you need to pay your water bill to the city’s Utility Systems department. Here’s a guide on how to pay your Port St Lucie water bill conveniently online, by phone, mail or in person.

Online Payment

The easiest way to pay your Port St Lucie water bill is online through the city’s website.

To pay online, first go to the Utility Billing & Accounts page on www.cityofpsl.com. Then click on the “Pay Online” button which will take you to the payment portal.

If you already have an online account with the city, all you need is your email address and password to log in. This lets you see a history of your account and set up automatic payments.

If you don’t have an account, you’ll need your 13-digit account number from your latest bill. Enter this along with your payment details to pay as a guest.

You can pay online with a Visa, Mastercard, American Express, Discover card, Google Pay, Apple Pay, PayPal, Venmo, or an electronic check.

A 2.75% fee applies to credit/debit payments with a $1.95 minimum. E-checks have a $0.95 fee. The city does not receive any portion of these service fees.

Once you complete the transaction you’ll receive a confirmation email with your payment details. Easy!

Phone Payment

You can also pay your water bill conveniently over the phone. Simply call 772-873-6400 and press 1 for the billing department.

Have your account number and payment details ready. The automated system will guide you through making a payment by credit card, debit card or check.

There is no fee for paying by phone. It only takes a few minutes to use the keypad to enter your information.

Pay by Mail

Write your 13-digit account number on the check or money order if you want to pay your water bill by mail. It should be made out to City of Port St. Lucie Utility Billing.

Mail your payment to:

City of Port St Lucie
PO Box 8987
Port St Lucie, FL 34985

Allow 5-7 business days for your mailed payment to process.

You can also drop your payment in one of the secure drop boxes at City Hall:

• Curbside drop box available 24/7
• Lobby drop box available during business hours
• Inside the City Hall lobby available during business hours

Pay in Person

For cash payments, visit Port St Lucie City Hall in person at 121 SW Port St Lucie Blvd.

You can pay at the front desk either by appointment or as a walk-in on a first-come, first-served basis.

Bring your water bill or account number and cash payment. Get a receipt for your records.

City Hall office hours are Monday to Friday, 8am to 5pm excluding holidays.

Payment Extensions

If you need more time to pay your bill, you can request a payment extension conveniently online.

Just log into your account and click on “Request Extension” by the due date. Tell them when you expect to make the payment.

You’ll usually get a response approving or denying the extension within 24 hours. Extended due dates are typically 5-7 days.

This can help avoid late fees if you’re waiting on a paycheck or need a few extra days.

Avoid Late Fees

Water bills in Port St Lucie are sent monthly and are due 21 days from the statement date.

If payment is not received by the due date, a 10% late fee is charged on the balance.

Setting up automatic monthly payments is the best way to avoid late fees. Your bill will get paid on time every month automatically.

You can also opt for paperless billing when you register your account online. This ensures you get an email reminder before the due date.

Review your monthly statement and pay right away to prevent late fees. Extended weekends or holidays can delay mail delivery – so pay online to ensure on-time payment.

Breakdown of Charges

Your Port St Lucie water bill charges for:

• Water service
• Sewer service
• Solid waste/garbage collection
• Stormwater fee

Rates are based on your meter size and monthly consumption. The minimum monthly charge covers up to 3,000 gallons.

Sewer charges are based on your water consumption since most flows back into the sewer system.

Garbage collection is a flat monthly fee. Stormwater charges fund maintaining drainage systems.

Check the detailed fee schedule on the city’s website to understand the charges. If you have questions, contact Utility Billing at 772-873-6400.

New Service Connection

To establish new water service in Port St Lucie, you’ll need to visit the Utility Billing office and provide:

• Photo ID
• Proof of ownership/lease for the property
• $115 deposit ($150 for commercial accounts)

It takes 1-2 business days to connect service after you apply in person and pay the deposit.

You’ll get your first bill within 30 days based on the initial meter reading. Pay new connection fees online or at the Utility Billing office.

Start or Stop Service

To start, stop or transfer service in Port St Lucie, submit a request through the city’s website or call 772-873-6400.

Provide at least 3 business days’ notice to schedule turn-on or shut-off service. Same-day requests may incur a $30 rush service fee.

When moving out, request a final meter read. You’ll receive a final bill which must be paid within 15 days to avoid collections.

Provide a forwarding address and phone number so the city can send your security deposit refund after deducting any outstanding balance.

Payment Assistance

If you’re struggling to pay your water bill in Port St Lucie, payment assistance may be available:

• United Way – Helps with past due utility bills for qualifying households. Apply through United Way of St. Lucie County.

• Salvation Army – Also provides utility assistance for residents facing financial hardship. Schedule an appointment.

• Payment arrangements – The city may approve a payment plan for large past due balances. Contact Utility Billing to discuss options.

• Leak adjustment – You may qualify for a 1-time bill adjustment due to an underground leak. Strict requirements apply.

These programs offer relief to cover utility bills so your service stays on. Reach out for help if you need it.

Review and Dispute Bills

Carefully review your monthly water bill in Port St Lucie. Report any issues right away:

• Verify the meter read and consumption make sense based on your household usage. Don’t hesitate to call if something seems off.

• Check for double-billing. Accounts are sometimes billed twice incorrectly.

• Report leaks immediately to potentially qualify for an adjustment.

• Dispute billing errors in writing within 20 days of the bill date. The city will investigate and make corrections.

• If disputing a bill, you still need to pay the undisputed portion by the due date to avoid penalties.

• Keep copies of bills and payment receipts to track your account history.

The city wants to ensure accurate billing and good customer service. Don’t hesitate to contact Utility Billing with any questions or discrepancies.

Paying your water bill is essential to maintaining this vital service for your home or business in Port St Lucie.

Know your account number, due date, and balance to avoid late fees or service interruptions. Set up automatic payments or reminders.

Pay conveniently online, by phone, mail or in-person. Seek a payment extension or assistance if needed. Carefully review each monthly statement.

With multiple payment options and helpful customer service, paying your Port St Lucie water bill can be quick, easy and stress-free.