A Guide to Paying Your Portland Water District Bill Online

If you live in Portland, Maine your water services are likely provided by the Portland Water District (PWD). The PWD makes it easy to pay your water bill conveniently online. In this comprehensive guide we’ll walk through the full process for setting up and using online bill pay with the Portland Water District.

Activate Your PWD Online Account

To get started, you first need to activate an online account with the PWD:

• Go to www.pwd.org and click on “Pay Bill” in the top menu.

• On the next screen, click on “Activate Account” below the login fields.

• Enter your PWD account number last name, and email address. Then click “Activate Your Account”.

• Check your email for a message from the PWD with a verification code.

• Enter the code on the activation page and click “Verify”

• Finally, create a username, password, and security questions for your account.

Once your online account is activated, you can begin using it to pay your water bill electronically.

Navigate to the Online Bill Pay Page

To access the payment page, follow these steps each time you log in:

• Go to www.pwd.org and click “Pay Bill”.

• Enter your PWD online account username and password and click “Login”.

• On the home screen, select “Make Payment” in the top menu.

• This will open the bill pay page where you can view your balance and make a payment.

The page will show your current bill amount due and due date. Now you’re ready to complete the transaction.

Select a Payment Method

The PWD offers two ways to pay your water bill online:

• Credit/Debit Card – Enter your card details to pay directly from the card. A service fee applies.

• Electronic Funds Transfer – Connect your bank account to authorize an EFT withdrawal. No fee.

To save time, enroll in auto-payments using EFT withdrawals each month. But you can opt to manually pay by card if preferred.

Enter the Payment Amount

On the payment page, specify the amount you want to pay:

• Your current bill amount due will pre-populate.

• You can pay the full amount, choose a different amount, or even pay ahead.

• Be sure to pay the minimum amount by the due date to avoid late fees.

• If paying by card, the service fee will be added based on the payment amount.

Once submitted, the funds will immediately withdraw from your connected payment method.

Review and Submit the Payment

As the final step, carefully review and submit your water bill payment:

• Double check that all bill payment details entered are correct.

• Read through the authorization language and check the box to agree.

• Click “Submit Payment” to complete the transaction.

• Your payment will be processed and you’ll see a confirmation page.

And that’s it! By following these steps you can easily pay your Portland Water District water bill online.

Other Online Account Management Options

In addition to online bill pay, your PWD online account provides other useful features:

• View payment history – Access 12 months of previous water bill charges and payment details.

• Set up autopay – Schedule automatic monthly EFT payments from your bank account.

• Go paperless – Opt into paperless billing to receive statements electronically.

• Update account information – Keep your account details and settings up to date.

• Contact customer support – Submit questions directly to the PWD through your account.

• Sign up for usage alerts – Get notified when your water usage exceeds defined thresholds.

• View water usage – Monitor your daily water usage to detect leaks or concerning changes.

Leverage your online account to take full control of your Portland Water District water bill and services! Contact the PWD customer support center if you need any assistance getting started with online bill pay or account management.