Paying your public utility bill to the City of Portsmouth is easier than ever thanks to the availability of online payments. With just a few clicks, Portsmouth residents can securely pay their water, sewer, trash collection, and other public utility bills from the comfort of home This online payment system offers numerous benefits over paying in person or mailing in a check Read on to learn everything you need to know about paying your Portsmouth public utility bill online.
Overview of Portsmouth’s Online Utility Bill Pay System
The City of Portsmouth offers an online payment system where residents can pay their public utility bills. This includes bills for water sewer, trash collection, recycling stormwater fees, and other municipal services. Some key things to know about Portsmouth’s online utility bill pay include
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Payments can be made using Visa, MasterCard Discover American Express, or an electronic check.
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You can pay immediately or schedule payments up to a year in advance.
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Payment receipts are provided instantly via email.
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Payments post to your account the next business day.
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You can store payment accounts, view balance and payment history, and manage notifications.
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The online system is available 24/7 for your convenience.
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It’s free to pay online – no convenience fees apply.
This online payment system helps Portsmouth streamline utility billing and gives people a quick and easy way to pay their bills.
Benefits of Paying Your Bill Online
Paying your Portsmouth public utility bill online offers numerous benefits:
It’s easy to use because you can pay online 24 hours a day, seven days a week. You can pay from home at any time.
Speed: When you pay online, the money goes into your account the next business day, which is faster than mailing a check.
Payment options – Make one-time payments or set up recurring payments. Store payment accounts for future use.
Payment tracking – Your payment receipt is emailed instantly. You can also log in to track payment history and view your current account balance.
No fees – There are no convenience fees for paying online, saving you money.
Account management – Update your contact information, manage paperless billing, and set up email/text notifications.
Security – The online system uses industry-standard encryption to keep your information safe.
Paying online avoids the hassles of mailing bills, waiting in line, traffic, weather issues, and forgetting due dates. It takes just minutes to pay your bill anytime from anywhere.
Step-by-Step Guide to Paying Online
Follow these simple steps to pay your Portsmouth public utility bill online:
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Go to the City of Portsmouth’s online payment portal. This can be found at https://portsmouthva.gov/131/Online-Payments.
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Click on the “Public Utilities” button.
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If paying for the first time, click “New users register here” to set up your account. Provide your account number, address, and email. Create a username and password.
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Returning users can simply log in with your existing credentials.
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Select the utility account you want to pay from the dropdown menu. View your balance due.
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Enter the payment amount and select a payment date. Choose to pay now or schedule future payments.
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Type in the information for your credit or debit card, electronic check, and billing address. Check the box to authorize payment.
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Review the payment details and click “Continue” to process the payment.
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The payment will process and you’ll receive a confirmation email with the receipt. The payment will post to your account the next business day.
And that’s it! By following these steps you can securely pay your Portsmouth utility bill online in just a few minutes.
Tips for Managing Your Online Account
Here are some tips for getting the most out of the online bill pay system:
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Update your contact information so you get email notifications about bills and payments.
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Go paperless by enrolling in e-bills to save paper and have bills sent directly to your email.
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Set up automatic recurring payments so your bill gets paid on time every month without the hassle.
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Store your payment information securely in the system’s wallet feature for quicker checkout.
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Sign up for reminders via email or text message so you never forget a payment.
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Check your balance and view payment history anytime by logging into your account.
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Contact utility customer service with any account-related questions.
Leveraging these features ensures easy, stress-free bill payment.
Troubleshooting Common Online Payment Issues
If you run into issues paying your utility bill online, here are some troubleshooting tips:
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If your payment won’t process, make sure your credit card/account has sufficient funds.
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Check that your billing address matches your payment account.
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If you get error messages, try refreshing the page or using a different browser.
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If needed, clear your browser cookies/cache and try again.
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Double check your utility account number when logging in.
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Request a new password if you have trouble logging in.
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If still unable to process payments online, contact utility customer service.
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For general technical issues, try searching the online payment portal’s FAQ page.
With a few simple troubleshooting steps, you can usually resolve any minor issues that arise and complete your online payment.
Alternatives for Paying Your Utility Bill
Although paying online is the best option, Portsmouth offers some alternatives:
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Pay by phone – Call the automated payment system at 1-888-885-3808 and use your account number to pay over the phone.
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Pay by mail – Print and mail your utility bill with a check or money order to the address listed on the statement. Allow 7-10 days for processing.
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Pay in person – Bring your bill to Portsmouth City Hall at 801 Crawford St to pay in person at the 2nd Floor Treasury counter.
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AutoPay – Sign up to have payments automatically debited from your bank account each month. Contact utility customer service to enroll.
While the online system is recommended for its speed and convenience, these options exist for those who prefer to pay their utility bill through other channels.
Important Reminders About Your Utility Bill Payments
Here are some final important reminders when paying your Portsmouth utility bills online or otherwise:
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Payments are due by the due date on your statement to avoid late fees. Online payments post the next day.
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Partial payments can be made, but the balance will remain on your account.
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Receipts should be saved for your records and to verify payments made.
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Keep your account information up-to-date to avoid issues with billing, notifications, etc.
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If moving, remember to close out your final utility bill before your move-out date.
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Contact utility customer support if you have any account-related questions or concerns.
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Budget billing plans are available to make monthly payments predictable and affordable.
By understanding the bill pay process and your account details, paying your Portsmouth utilities is quick and hassle-free.
Paying your Portsmouth public utility bill online through the city’s online payment portal provides an incredibly fast, easy, and convenient payment option. All it takes is a few minutes anytime day or night to securely pay your water, sewer, trash, recycling, or other city services bill from home in just a few clicks. With benefits like 24/7 accessibility, quick posting, payment tracking, account management, and no fees, paying online saves you time and money compared to the alternatives. Just follow the step-by-step process to start paying your bill online today!
Pay Over the Phone
- Feel free to use the automated phone system by calling 757-393-5008. Please have your account number ready. Get your credit card or personal check number, as well as your utility account number, ready. There is a $3 55 service charge* to use your card or $2. 00 to use a check.
- Once payment is made, make note of the confirmation code.
- Call the business office at 757-393-8524 if service needs to be fixed.
*As of November 1, 2017, a service fee will be charged when you utilize your credit/debit card or electronic check to pay for your utility bill. This fee is charged and collected by a third party provider. The City of Portsmouth does not receive any portion of the fee that is charged.
Portsmouth condo association owes more than $726K in utility payments
FAQ
How to pay water bill Manchester?
You can pay at your own bank or building society; just take your bill with you. You can pay by cash or with a cheque made payable to United Utilities Water Limited. Please be aware that some banks and building societies will charge for this service.
Where can I pay my Portsmouth water bill?
You can pay your bill 24 hours a day, 7 days a week via our automated telephone payments line, by calling our free phone number 0800 802 1499. No additional charges are made for payments received by debit or credit cards. You will need sight of your most recent bill and customer reference number.
How do I pay my Portsmouth public utilities bill?
Portsmouth Public Utilities bill! PAY YOUR PUBLIC UTILITIES BILL ONLINE. Pay your bill with your credit card (Discover, Visa, and Master Card accepted) or personal check. 1. Click this link 2. Follow the instructions You may call 757-393-5008 to use the automated phone system. Use our electronic debiting service!.
What is a Portsmouth Water Bill?
will be issued by the Department of Public Utilities. This bill is for the services available through the City of Portsmouth (water, sewer maintenance and refuse disposal). These charges are combined into one bill to simplify your payment and to save the cost of mailing separate bills, a cost that would ultimately be paid by you as a customer.
What does the Department of Portsmouth Public Utilities do?
The mission of the Department of Portsmouth Public Utilities is to provide outstanding customer service and support to the citizens of Portsmouth. Excellent customer service is more than being courteous to our customers.
Does Portsmouth charge a service fee?
*As of November 1, 2017, a service fee will be applied when you utilize your credit/debit card or electronic check to pay for your utility bill. This fee is charged and collected by a third party provider. The City of Portsmouth does not receive any portion of the fee that is charged. There are many ways to pay your water bill.
How do I contact Portsmouth Public Utilities?
the Portsmouth Public Utilities Operations Division. They can be reached at (757) 393 – 8561. 13. A public utility crew dug up the street to replace some pipes across the street. They put some black stuff in the hole but it doesn’t look like the rest of the road and is uneven?.
What does the Portsmouth Water Department do?
New rates go into effect July 1, 2019. The Department is in charge of treating drinking water and keeping the lines that bring it to Portsmouth and some parts of Suffolk and Chesapeake in good shape.
