How to Pay Your Potomac Edison Bill by Phone

Potomac Edison provides electric service to thousands of homes and businesses across parts of Maryland, Pennsylvania, Virginia and West Virginia. Paying your Potomac Edison bill on time each month is essential to avoid late fees and potential service disruption. If you need to pay your electric bill quickly by phone, Potomac Edison offers a few convenient phone payment options. This guide will outline the available bill pay phone numbers, what information you’ll need, fees involved, and tips for smooth phone payments.

Overview of Paying Potomac Edison Bills by Phone

Potomac Edison offers three main ways to pay your electric bill by phone:

• Call the automated pay-by-phone number
• Speak to a customer service agent
• Set up recurring autopay payments

To pay by phone you’ll need your 10-digit Potomac Edison account number and details of the payment source. Fees typically apply for one-time phone payments. But you can avoid fees by enrolling in paperless billing and autopay.

Below I’ll explain how to use each of Potomac Edison’s phone payment options, associated fees, and key tips for avoiding late charges when paying your bill by phone

Automated Pay-By-Phone Number

The quickest way to pay your Potomac Edison bill by phone is to use the automated pay-by-phone system.

To make a one-time payment with the automated system:

• Call 1-800-686-0011, Potomac Edison’s pay-by-phone number
• Select your state and “Make Payment”
• Enter your 10-digit Potomac Edison account number
• Choose a payment method like credit card, debit card or checking account
• Specify the payment amount and submit

The automated system is available 24/7. But note there is a $2.95 fee per transaction for debit/credit cards.

Speaking to a Customer Service Agent

For personalized service when paying your Potomac Edison bill by phone, you can call their customer service line at 1-800-686-0011 and speak to an agent.

To pay your bill with an agent:

• Call 1-800-686-0011 and select “Customer Service”
• Provide your account details when prompted
• Specify you want to make a bill payment
• Give the agent your payment info and amount
• Record the confirmation number

This option has the same $2.95 fee if paying by debit/credit card. Cash payments and e-checks do not have a fee.

Setting Up Recurring Autopay by Phone

The most convenient way to pay your Potomac Edison bill by phone is to enroll in recurring autopay. This automatically pays your bill from your bank account each month.

To set up autopay payments by phone:

• Call 1-800-686-0011 and select “Customer Service”
• Ask the agent to enroll you in the AutoPay program
• Provide your Potomac Edison account details
• Give your preferred bank account information
• Confirm the monthly withdrawal date

With autopay, your monthly electric bill is paid automatically without fees. You can cancel or change your autopay date at any time.

Fees for Phone Payments

When paying your Potomac Edison bill by phone, keep these fees in mind:

• $2.95 fee per transaction for debit/credit card payments
• No fee for autopay from bank account or for cash/check by an agent
• No fee if enrolled in paperless billing

So enroll in autopay or paperless billing to avoid fees when paying by phone. Potomac Edison also waives fees for hardship customers.

Tips for Paying Your Bill by Phone

Follow these tips for smooth Potomac Edison phone payments:

• Have your account number handy to speed up the process
• Call at least 5 business days before your due date to ensure on-time payment
• Opt for autopay to skip fees and save time each month
• Update your autopay settings if your due date or bank details change
• Contact Potomac Edison if you’ll have difficulty paying on time

As long as you pay your bill in full before the deadline, you can avoid late fees and service interruptions.

Can I Make Payment Arrangements by Phone?

If you cannot pay your full Potomac Edison bill by the due date, you can call to set up payment arrangements. This allows you to pay the amount owed in multiple installments over time.

To set up a payment plan by phone:

• Call 1-800-686-0011 and explain your situation
• Discuss options like extending your due date or making partial payments
• Provide financial details so they can determine a suitable payment schedule
• Get confirmation of the agreed payment arrangement terms

Payment plans help avoid service disruption as long as you fulfill the agreed payment schedule. Potomac Edison also has assistance programs to help with large outstanding balances.

Closing Thoughts on Phone Bill Pay

Paying your Potomac Edison electric bill by phone is quick and convenient, whether you use the automated system or speak to an agent. Opt for recurring autopay to save time and avoid fees. Remember to pay your balance in full each month before the due date to prevent late charges.

Use this guide to easily pay your Potomac Edison bill by phone and keep your electric service active. Reach out to them if you need help with payment arrangements. Manage your electric account responsibly by paying on time each month.