How to Pay Your Prestonsburg City Utilities Bill

Prestonsburg City Utilities provides water, sewer and natural gas services to the city of Prestonsburg, Kentucky. As a customer you receive a monthly utility bill for your usage that must be paid by the due date. Prestonsburg City Utilities offers convenient payment options to keep your account in good standing.

Read on to learn how to quickly and easily pay your Prestonsburg City Utilities bill online by phone, by mail or in person.

Pay Your Prestonsburg Utilities Bill Online

The fastest and most convenient way to pay your Prestonsburg City Utilities bill is online through their website

1. Go to www.prestonsburgwater.com and click on “Pay Bill” at the top.

2. Register for an online account if you haven’t already. Make note of your username and password.

3. Log into your account and select the utility bill you want to pay.

4. Enter your payment amount and submit. The site accepts Visa, Mastercard, Discover and e-checks.

5. Confirm payment details and complete the transaction.

Online payments are processed immediately and applied to your account within 1 business day. Pay anytime 24/7 for quick convenience.

Pay Your Prestonsburg Utilities Bill by Phone

You can also pay your Prestonsburg City Utilities bill over the phone:

1. Call toll-free 1-855-282-7631 to use the automated payment system.

2. Enter your 10-digit account number when prompted.

3. Follow the voice instructions to enter your payment info and amount.

4. Receive a confirmation number at the end for your records.

Paying by phone is quick, though you may experience short hold times during peak call volume.

Pay Your Prestonsburg Utilities Bill by Mail

To pay your Prestonsburg City Utilities bill by mailing a check or money order:

1. Make your check payable to Prestonsburg City’s Utilities.

2. Write your 10-digit account number on the memo line.

3. Mail your payment to:

   Prestonsburg City’s Utilities
   2560 South Lake Drive
   Prestonsburg, KY 41653

4. Allow 7-10 business days for delivery and processing time. Pay early to avoid late fees.

While easy to do, paying by mail takes more time. Send your payment 1-2 weeks before the due date to ensure on-time delivery.

Pay Your Prestonsburg Utilities Bill in Person

You can pay your Prestonsburg City Utilities bill in person at:

• Prestonsburg City’s Utilities Office
  • 2560 South Lake Drive
  • Prestonsburg, KY 41653

The office hours are Monday-Friday from 8 AM – 5 PM. Pay by cash, check, money order, or credit/debit card. Get a receipt as proof of payment.

Paying in person allows you to ask billing questions directly. However, the office has limited hours.

Avoid Late Fees on Your Prestonsburg Utilities Bill

Prestonsburg City Utilities bills are due when mailed on the last business day of the month. To avoid a 25% late penalty, pay your bill by the 15th of the following month.

If your service is disconnected for nonpayment, a $45 reconnection fee also applies. Avoid late fees and disconnection by:

• Paying online or by phone for fastest processing.

• Setting up autopay or reminders to never miss a bill.

• Monitoring your usage and charges through your online account.

• Contacting customer service immediately if you anticipate difficulty paying on time.

Payment Assistance for Prestonsburg Utility Bills

If you are unable to pay your Prestonsburg City Utilities bill in full one month, you may qualify for payment assistance programs such as:

• LIHEAP – Provides help for heating bills during winter.

• Payment arrangements – Allows you to pay over time in installments.

• Balance forgiveness – Forgives a portion of overdue balances when on a payment plan.

• Hardship grants – Offers bill credits to those in financial crisis.

Contact customer service to discuss eligibility for any payment assistance programs that help you maintain utility services.

Sign Up for Convenient Payment Methods

Prestonsburg City Utilities offers secure and convenient ways to pay each month:

• Online bill pay lets you pay 24/7 with instant processing.

• AutoPay automatically deducts your bill from a checking account each month.

• Bank drafts allow regular withdrawals directly from your bank.

• Phone payments process quickly through their automated system.

Sign up for paperless billing and automatic payments to simplify paying your utilities bill each month. Keep your Prestonsburg City Utilities account up to date and services connected by paying on time, every time.