How to Pay Your Water Bill with Prichard Water Company

Are you a water customer in Prichard, Alabama? Then you likely receive your water services from the Prichard Water Works and Sewer Board. This municipal utility provides water and sewer services to the City of Prichard. Paying your water bill on time each month is important to avoid any service disruptions. Here’s a guide on how to pay your Prichard water bill quickly and easily.

Payment Options

Prichard Water offers several convenient ways to pay your monthly water bill:

• Online – Pay through their website at prichardwaterepayubcom. E-check payments are free, while credit/debit cards have a 2.75% fee.

• Phone – Call 833-517-0776 to pay by phone using your credit/debit card. Convenience fees apply.

• Mail – Detach payment stub from your paper bill and mail with check or money order.

• In Person – Drop off payment by cash, check, or money order at their office at 125 E. Clark Ave.

• Auto Pay – Set up recurring monthly payments from your bank account. Avoid late fees!

• Drop Box – Use the after hours drop box outside the office to leave check/money order payments.

• Banks – Many banks offer online bill pay services from your account. Check with your bank.

Pay Online Step-By-Step

Paying at prichardwaterepayub,com is the fastest and most convenient option Just follow these steps

1. Go to the ePay site and click “Pay Water Bill”

2. Enter Prichard Water account number and last name. Click “Continue.”

3. Choose a payment amount and select payment method.

4. Enter credit/debit card or checking details and billing address.

5. Review payment info and click “Process Payment” to complete.

6. You will receive a confirmation email with your payment details.

Payment Due Dates

Water bills from Prichard Water are typically due around the 10th of each month. Make sure your payment arrives by the due date to avoid a 10% late penalty fee.

Weekends and holidays do not impact the due date. Payments must be received by the due date, not just postmarked.

Late Fees and Disconnection

If your water bill is not paid by the due date, you will be charged a 10% late fee on the unpaid balance. Multiple late payments can result in water service disconnection.

Accounts past due by more than 30 days are subject to disconnection. A $30 fee will be charged for reconnection if service is disconnected for non-payment.

Avoid late fees and service interruptions by paying your Prichard Water bill on time every month. Consider enrolling in auto-pay or reminders.

Moving and Final Bills

If you are moving out of Prichard, you must notify Prichard Water at least 3 days before your move date to schedule final meter reading and receive a final bill.

Provide a valid forwarding address to have your final bill sent to you. Pay final bill on time to avoid collections actions that could hurt your credit.

Estimated Bills and Leaks

If Prichard Water could not access your meter, your bill may be estimated based on prior usage. If your bill seems abnormally high due to estimate, call for them to get an actual meter read.

Watch for unusually high water usage that could indicate leaks. Contact Prichard Water immediately if you suspect a leak so it can be addressed before the next bill.

Billing Disputes and Payment Plans

If you believe your water bill is inaccurate, contact Prichard Water right away to dispute the charges. Provide as much detail as possible about why the amount is wrong.

If you cannot pay your balance in full, you may qualify for a payment plan to pay the past due amount over time. Payment plans help avoid disconnection.

Assistance Programs

Prichard Water offers assistance programs for customers having difficulty paying their water bill:

• LIHWAP – Helps pay water bills for low income households
• Project Share – Customer donated fund provides emergency bill assistance
• Senior Citizens Discount – Reduced rates for seniors 65+ with qualifying income

Contact their office if you need help paying your bill but cannot afford it. Programs are available to avoid service disruption.

Contact Information

Prichard Water Works & Sewer Board

125 E Clark Ave, Prichard, AL 36610

(251) 457-3396

Online Payments: prichardwater.epayub.com

Paying your Prichard water bill on time every month ensures continuing service. Take advantage of the variety of payment options offered by Prichard Water for convenience. And contact them right away if you see any issues with your charges or service. Keeping the water flowing is just a payment away!