Please be advised that our in-person office hours are from 9 a.m. to 4:00 p.m., Monday through Friday.
Keeping your account in good standing by paying your Prince George Electric (PGEC) bill on time each month is important, PGEC offers multiple payment options to fit your needs This article outlines the various ways you can pay your electric bill with PGEC,
Overview of Payment Options with Prince George Electric
PGEC members have several ways to pay their electric bill, including:
- Online through SmartHub
- By phone
- Mail-in payment
- In person at a PGEC office
- At an authorized payment location
- AutoPay bank draft
- PrePay pay-as-you-go program
Paying Online Through SmartHub
The fastest and most convenient way to pay is through SmartHub, PGEC’s online and mobile account portal. To pay online:
- Login to your SmartHub account.
- Select “Pay Now” from the menu.
- Choose a payment amount from your balance.
- Enter your payment details.
- Review and submit.
Payments made through SmartHub are applied immediately You can also set up recurring payments.
Paying by Phone
To pay by phone, call PGEC at 804-834-2424 and select the billing option. You can make a one-time payment using your credit/debit card or checking account details.
Phone payments are processed as soon as your call is completed. Just make sure to call during business hours to speak with a representative.
Mailing In Your Payment
To pay by mail, detach the payment stub from your paper bill and enclose it with a check or money order. Use the mailing address printed on your bill.
Mailed payments take 5-7 business days to reach PGEC and get applied to your account. Allow extra time before your due date so your payment arrives on time.
Paying In Person
You can pay your PGEC bill in person at one of their local offices Bring your bill and payment method, PGEC accepts
- Cash
- Check
- Credit/Debit cards
- Money orders
Visit or call your local PGEC office to confirm business hours for in-person payments.
Authorized Walk-In Payment Locations
In addition to PGEC offices, you can pay at authorized walk-in payment locations such as:
- Local banks or credit unions
- Select retail stores
- Check cashing businesses
- Independent payment centers
Contact PGEC for a list of authorized pay agents in your area to identify the closest location.
Enrolling in AutoPay Bank Draft
With AutoPay, your monthly PGEC bill is paid automatically on the due date via bank draft from your selected account. To enroll:
- Set up your bank account in SmartHub.
- Enable the AutoPay option.
- Select your draft date.
- Review and confirm.
Your bill will now be paid each month automatically on the due date. You can cancel or update your enrollment at any time.
PrePay Pay-As-You-Go Billing
PGEC’s PrePay program allows you to pay for energy as you use it without a monthly bill. Your payments are immediately credited to your account as you make them. When your balance gets low, you simply make another payment via SmartHub, phone, or in-person. If your balance reaches zero, service is subject to disconnection. PrePay allows you to take control of your energy payments. Enroll through your online SmartHub account.
Tips for Paying Your PGEC Bill
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Receive billing alerts – Opt in to be notified of current and pending balances.
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Check account activity – Log in to SmartHub regularly to monitor usage and charges.
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Pay early – Don’t wait until the due date, as delays can happen.
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Go paperless – Reduce clutter and save time with online-only billing.
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Review rates – Check for any rate changes that may impact your electricity costs.
Paying your PGEC bill on time each month helps maintain uninterrupted service while keeping your account in good standing. Choose a payment option that fits your needs and budget. Contact PGEC if you have any billing or payment questions.
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How do I pay my electric bill at PGEC?
PGEC offers members a variety of ways to pay their bills. Our mobile app is made to give you quick, safe access to your account so you can easily manage your electric service from anywhere. VISA or MasterCard are accepted and no fee is charged. Sign up using the following path: SmartHub, Billing and Payments, and Auto Pay Accounts.
Do PGEC members pay their bill on time?
While most members pay their bill on time, a very small portion does not. PGEC will try to call members by automated calls if we have their phone number on file once a disconnection notice is printed. The message will ask you to please contact the Co-op about your bill.
Does PGEC disconnect service for non-payment for energy consumption?
Some don’t, and PGEC has to cut off service to those who haven’t paid for the energy they’ve used over the last two billing cycles. On a monthly cycle, we bill each account for the month’s kilowatt-hour consumption. After the bill is issued, the member has 20 days to pay for the previous month’s usage.
How do I view my PG&E Bill?
Sign in to view your bill. You’ll find a PDF of the most recent bill on your dashboard under your Bill Charges. Start or stop service to your home or business. Make a pilot light appointment. Find the best rate plan for your home or business. Learn how and why PG&E sets its rates.
How do I pay my Royal Band e-bill online?
RURALBAND’s online e-bill payment and account management tool lets you pay with a Master Card or VISA, or you can choose the “Pay Now” option, which doesn’t require you to create an account. You can use either option at any time, day or night. Download the free mobile app for added convenience.
