Progressive HireVue interview questions: What to expect

Progressive HireVue Video Interview Questions and Answers Practice

Interviews for Top Jobs at Progressive Insurance

Customer Service Representative Interview

What advice do candidates give for interviewing at Progressive

How candidates received their first interview at Progressive

What candidates say about the interview process at Progressive

Watch our video to see a typical interview setting at Progressive.

Narrator:

Ask any Progressive employee and theyll tell you that interviewing here can be a bit of a challenge. But theres a reason for that. We want to make sure that youre the right person for us, and were the right place for you.

Narrator:

We do this through a behavioral interview style, sometimes called Targeted Selection, and were going to show you how it works so you can do your very best.

Narrator:

First, lets describe a behavioral interview. We ask how youve applied your skills and abilities in past work, internship, or school situations, as well as outcomes youve achieved. This helps us predict how you may perform in the role youre interviewing for. Said another way, your past behaviors may predict your future behaviors.

Narrator:

The best way to answer behavioral interview questions is in the STAR format, which stands for situation, task, action, and result. This formula helps to structure your answer and craft your story with a good beginning, middle, and end. Whether youre doing an in-person, phone, or video interview, or sending in a self-recorded video, be prepared to answer questions in the STAR format.

Narrator:

So, lets see how this works in an actual interview setting. Meet Aaron. Hes interviewing at Progressive for a role in Claims with Cynthia, the hiring manager. Aaron will demonstrate a response thats not so great; and one that meets the right criteria.

Cynthia:

Aaron, can you tell me about a time where you were faced with an unexpected change either at school or at work? And how did you adapt to it?

Aaron:

Yeah, so recently, two of our teams merged together in our department. And we went from only having about four people on my team to having about 10. We decided that we should meet and have a weekly calibration meeting and that was gonna help us stay on track and make sure that things were getting done.

Narrator:

This was a missed opportunity for Aaron. We dont know enough about what he put into action or the results he achieved. He also talks about we and us, but not specifically about himself and what he accomplished. Aaron needs to adjust his responses to fit the STAR method.Lets see how he does this time.

Cynthia:

So, tell me about a time where you were faced with an unexpected change either at school or at work, and how did you adapt to it?

Aaron:

Yeah, so recently, our team merged with another team in our department and this was to align with just some of our larger company goals. I went from being on a really small four-person team to being a part of a larger 10-person team. This was a huge change for me, knowing our teams had incredibly different work habits. So, I got the approval from my manager and I began to set up a weekly collaboration session outside of our regular team and project meetings. I tried to leave the agenda open so the meeting could be really whatever we needed and whatever was decided was important at that particular time.

Aaron:

In the beginning, I did have to prompt some of these discussions and really kind of get this kick-started. But once it became routine, my peers began emailing me ahead of time with maybe some concerns or some things that they noted or maybe just some suggested topics. It also really helped us become more efficient because there were two projects in particular that we hadnt quite finished before the merger. And these collaboration meetings allowed us an easy way to talk through some of the things that were causing delays and maybe some pain points. Im really proud to say that both projects met the deadline and one of them actually delivered a week before the schedule.

Narrator:

Aarons second response tells a great story and emphasizes his actions and results. This helps give Cynthia good insight into how Aarons past behavior might be applied in a future situation. Try to take what Aaron learned and apply it to your own interview.

Narrator:

Here are some tips to keep in mind. Be familiar with the job description to better tailor relevant and strong responses. Research behavioral interview questions online and practice your answers. Write down specific, recent examples you plan to use and have them handy during your interview. Use the pronouns I and me. This may not feel natural, but dont leave the interviewer wondering if you achieved something or someone else did. Make sure your responses follow the STAR format. Try not to skip any of these steps. And finally, remember to be yourself.

Narrator:

Behavioral interviewing gives you the opportunity to tell your story. At the end of the day, were getting to know you just as much as youre getting to know us.

Narrator:

For more information, including tips and examples of interview questions, visit progressive.com/careers.

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Please note we are not affiliated with Progressive and cannot guarantee what questions will be asked.

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How do I pass the Progressive Video Interview?

Some time ago, Progressive changed its hiring procedures to include something called a “HireVue interview”.

The purpose of these video or one-way interviews is to save everyone time. You don’t have to travel to an office for an in-person interview if the Progressive hiring manager has already made up their mind on another applicant. And the hiring manager doesn’t have to sit through an interview with someone that clearly isn’t interested in the job.

So it’s a win-win right?

HireVue interviews can be very stressful for applicants since there is no live interviewer asking questions. Many applicants have told us this gives them anxiety since there is no way to know if your answers were solid or could be improved.

You can gain some confidence before your interview by practicing for Progressive’s HireVue interview on a platform like Voomer, where you can practice on Progressive sample questions and get instant, AI-powered feedback on your answers.

Let’s walk you through the Progressive HireVue interview and at the end of this article you can take a look at a few sample Progressive HireVue STAR interview questions, which you can use to prepare your Progressive assessment answers.

FAQ

What questions does Progressive ask in an interview?

• What are some of the challenges you expect someone in this role to face? This question can dig deeper on topics that would never be answered by reading a job description. …
• How do you measure good performance vs. great performance in this role? …
• What is your timeline for next steps?

What is the interview process for Progressive?

Are Progressive interviews hard?

What are the interview questions for customer service representative?

• How would you deal with an angry customer? …
• Give me an example of a time you went to great lengths to help a customer. …
• Why should we hire you for our customer service team? …
• How well do you work under high pressure/in high-stress situations? …
• Are you a team player?