Paying your city utilities and services bill online is a convenient option offered by Provo City in Utah. This article provides a comprehensive guide to using Provo City’s online payment system, known as MyUsage.
We’ll cover creating an account, reading your bill, setting up recurring payments, payment methods, and getting help if needed. Read on to learn how simple and easy it is to pay your Provo City bill digitally.
Overview of Provo City MyUsage Online Payments
Provo City allows residents to view their utility bills online and pay them through the MyUsage web portal and mobile app You can pay your bill for water, sewer, garbage, stormwater, and other city services
MyUsage provides 24/7 access paperless billing options, payment reminders ability to store payment methods, payment history, and more. Payments are fast and secure.
To get started, you simply need to create a free MyUsage account using your account number and an email address. Then you can log in anytime to make one-time payments or set up recurring payments.
Creating a MyUsage Account with Provo City
Creating your online account only takes a few minutes:
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Go to the MyUsage website at https://www.provo.org/provo311/myusage-payment-portal.
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Click on “New User” under the log in area.
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Enter your Provo City account number and email address. Your account number can be found on your paper bill.
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Agree to the terms of use and click “Continue.”
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Check your email for a message from MyUsage and click the verification link.
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At the login page, enter your email and password to access your account dashboard.
Once your account is created, you can opt for paperless billing, view past statements, update payment methods, and makepayments.
Reading and Understanding Your Provo City Bill
The online bill replica clearly outlines what you owe for the month. Key sections include:
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Account summary – Overview of previous balance, payments made, new charges, adjustments, and total amount due.
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Payment details – Breakdown of due date, payment methods, and ways to pay like AutoPay.
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Message center – Alerts about your account, usage, or billing.
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Billing details – Lists each service like water, sewer, and garbage with usage, rate, and charge amounts.
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Usage history – Charts show your usage for the past 13 months so you can spot trends.
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Bill inserts – Links to newsletters, utility notices, and flyers.
Review your usage and charges each month to ensure accuracy. Contact customer service if you have any questions.
Payment Options and Methods in MyUsage
MyUsage offers flexibility in how and when you pay your Provo City bill:
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One-time payments – Pay a specific amount immediately or schedule the payment for a future date.
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AutoPay – Set up recurring payments from your bank account or credit card. Amount due is automatically deducted monthly.
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Partial payments – Pay a portion of your balance now and the remainder later.
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Paper check – Mail in a payment if you prefer not to pay online.
You can save payment methods like bank accounts, credit cards, and eChecks in your account profile for convenience. MyUsage accepts Visa, MasterCard, Discover, and American Express.
Setting Up Recurring Payments with AutoPay
The easiest way to pay your bill is to enroll in AutoPay so payments are automated each month. Here’s how to set up recurring payments:
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In MyUsage, click on “My Profile” then “AutoPay Accounts.”
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Choose “Enroll in AutoPay” and pick which account you want to enroll.
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Select a payment type like credit card or bank draft.
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Enter your payment information and click “Next.”
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Pick your monthly withdraw date and read the terms.
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Confirm your enrollment information and click “Submit.”
Now the amount due will be paid on the same date from the stored payment method. You can cancel or edit AutoPay anytime.
Getting Account Support from Provo City
If you need assistance creating your online account, making payments, or have questions about your bill, Provo City’s Customer Service team is ready to help:
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Email – Send inquiries to [email protected].
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Phone – Call 801-852-6000 Monday to Friday from 8am to 5pm.
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Online chat – Chat live with an agent during business hours. Look for the chat widget.
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FAQs – Answers to common questions are available at www.provo.org under “Frequent Questions.”
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Walk-in office – Visit Customer Service at 351 W Center Street in Provo.
No matter how you contact them, the Provo City utility billing team will provide friendly, prompt support.
Troubleshooting Common MyUsage Issues
Sometimes minor technical issues pop up when using the online payment system. Here are fixes for some frequent problems:
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Can’t log in – Reset your password or call Customer Service if you don’t have password reset email options.
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Payment won’t process – Refresh the page or try a different browser. Double check payment details.
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Wrong amount showing – Contact support to correct bill amounts before paying if discrepancies occur.
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Missing bill – Bills generate around the 20th of each month. Check back soon or call support if it’s missing past the normal generation date.
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AutoPay not working – Verify your payment method is valid and sufficient funds are available.
The MyUsage system is designed to be user-friendly, but the support team is ready to assist if you experience any hiccups.
Benefits of Paying Online with MyUsage
Provo City’s online payment system offers many benefits:
- Convenience of paying from anywhere 24/7
- Ability to store payment methods for one-click payments
- AutoPay set up for automatic recurring payments
- Paperless billing to reduce waste
- Account dashboard provides bill history and usage trends
- Email reminders sent when bill is ready and due
- Quicker processing compared to mailing in payments
- Secure PCI-compliant platform to protect your information
Plus you have access to friendly customer support if any issues arise. Paying online is the easiest way to manage your Provo City utility bill.
As you can see, Provo City offers a fast, easy way to pay your utility services bill through the MyUsage online and mobile system. Signing up is simple and then you can make one-time payments, set up AutoPay, go paperless, and manage your account anywhere.
Paying your Provo City bill through MyUsage helps you save time while avoiding late fees. With user-friendly site navigation and excellent customer support, paying online is a great experience. Sign up for MyUsage today to conveniently take care of your Provo City utility bill!
Information about Online Bill Pay for City Utilities
How can I pay my Provo City Utilities bill?
If you pay your water bill online with your Provo City Utilities bill, you can cut the fee in half and save $2. 95 fee. Alternatively, you can pay by mail to avoid the online payment fee. For assistance with the payment process, contact the Provo Public Works Office.
Does Provo City have a high utility bill?
Utility billing for Provo City goes through the 3-1-1 Customer Service Department, not Provo Power. If your utility bill is too high, please read the following document, which lists some things to look out for on your bill.
What services does Provo City offer?
Welcome to the Provo City website, where you can get services like permits, utility agreements, licenses, applications, inspections, and to report zoning violations. The portal allows you to submit and monitor the status of your request. You can also search properties in Provo to find related information.
How do I contact Provo City Power?
Press 3-1-1 (in Provo City limits) or call 801-852-6000 if you have questions about your bill or account services. Privacy Policy © 2015 Provo City Power.
What can I do with a city of Provo web portal account?
With an account you will be able to do more with the City of Provo Web Portal. This includes faster entry of information, and access to options not available to anonymous users. Forgot your password? If you do not have an account, please click on Create Account to create one.
How do I contact the City of Provo?
You can contact the City of Provo by calling 311 or (801) 852-6000 or visiting provo. org for any information or services you need. Contact Center agents are specially trained to answer a wide range of questions. If they don’t have the answer, they’ll find the people who do.
