Making Bill Payments Easy with PSEG Customer Service

Paying your energy bill on time can be a hassle. Between remembering when it’s due, logging in to pay, and ensuring you have the funds, it’s easy for bills to slip through the cracks. That’s why PSEG offers numerous customer service options to make bill pay quick and convenient. With multiple ways to view your balance and make a payment, you can handle your bill on your terms.

Overview of PSEG Bill Pay Options

PSEG provides electric and gas service to over 2 million customers in New Jersey They offer several bill pay choices so you can pick what works best for your needs

• Online – Pay your bill securely on the PSEG website 24/7. You can pay as a one-time transaction or set up recurring payments through autopay.

• Mobile App – Download the PSEG NJ Mobile App on your iOS or Android device. Log in to view your balance and pay in seconds with Apple Pay Google Pay and cards saved to your account.

• By Phone – Call PSEG at 1-800-436-7734 to speak with a customer service agent or use the automated system to make a payment anytime.

• By Mail – Mail your payment to PSEG’s payment processing center by check or money order. Be sure to allow 5-7 days for delivery to avoid late fees.

• In Person – Visit an authorized payment location or PSEG customer service center during business hours to pay by cash, check, or money order.

• Text – Text “PAY” to PSEG (773454) and follow prompts to pay your bill via text message.

With multiple bill pay channels, PSEG customers can choose what’s most convenient based on their needs and preferences. Whether you like handling bills online, over the phone, or at a payment kiosk, PSEG has you covered.

Managing Your PSEG Account Online

For many customers, paying online through PSEG’s website or mobile app is the easiest approach. Once you create an online account, you gain 24/7 access to view and pay your bill, analyze usage, set up alerts, and more.

To sign up, visit pseg.com and click Register. You’ll need your PSEG account number and an email to verify your identity. The registration process takes just a few minutes.

With an online account, you can:

• Check your current balance and view PDFs of past bills.
• Opt into paperless billing and set up autopay.
• Make one-time payments by credit/debit card or bank account.
• View daily usage statistics to understand your costs.
• Set up outage alerts and account notifications by text, email, or push.
• Report issues and chat live with customer service agents.

Managing your account online saves time and gives you greater visibility into your energy consumption. Plus, features like autopay help you avoid late fees by paying bills automatically each month.

Customer Service Options for Bill Inquiries

Even with convenient online account tools, you may still have bill-related questions or issues from time to time. PSEG provides several ways to contact their customer service team for assistance:

• By Phone – For billing questions or concerns, call 1-800-436-7734 to speak with a PSEG customer service agent. This number connects you with the main customer service team.

• Online Chat – Log into your PSEG account online and use the live chat feature to message an agent. Chat is available 7am-7pm on weekdays.

• Email – Send billing inquiries or other questions to PSEG customer service by emailing [email protected].

• In Person – Visit one of PSEG’s customer service centers in New Jersey to speak with an agent face-to-face. Center hours are Monday through Friday, 9am-5pm.

• Social Media – Message @PSEG on Twitter or Facebook Messenger. They typically respond within an hour during business hours.

• Collections Team – For past due bills or payment arrangements, call 1-800-357-2262 to work with PSEG’s credit and collections department.

Reach out by your preferred contact method to get answers from PSEG’s customer service experts. Whether you have billing questions, need to report an issue, or want to set up new service, they’re ready to assist.

Payment Arrangements for Overdue Balances

If you’re struggling to pay your bill on time, it’s important to contact PSEG right away to make arrangements. Letting bills pile up can lead to extra fees, collections calls, and even service disconnection.

PSEG offers payment plans and assistance programs to customers facing financial hardship. Options include:

• Payment Arrangements – Set up a payment plan to pay past due balances over 2-3 installments. Call customer service at 1-800-436-7734 to get started.

• Deferred Payment Arrangements – If you can’t pay the full past due amount, request to defer part of the balance to your next bill.

• Budget Billing – Pay a fixed amount each month based on your average usage to make costs more predictable.

• LIHEAP – Low-income customers can receive grants up to $1,500 through New Jersey’s Low Income Home Energy Assistance Program (LIHEAP) administered by DCA.

Don’t let an overdue bill spiral out of control. Communicate with PSEG’s customer service team to set up an affordable payment solution. They want to help customers restore good financial standing.

Avoid Late Fees with Reminders and Due Date Alerts

Nothing is more frustrating than realizing your bill is past due because the due date snuck up on you. Late fees quickly add up, creating an unnecessary financial burden.

Use PSEG’s self-service options to stay on top of your due date and avoid penalties:

• Enroll in autopay – Set your payments to deduct automatically around your bill’s due date. One less thing to remember each month.

• Go paperless – Opt into paperless billing and get due date reminders by email to prevent missed notices in your mailbox.

• Set up account alerts – Configure balance due, payment confirmation, and due date alerts by text, email, or push notification.

• Note due dates – Record your bill’s due date on your calendar, in your planner, or on sticky notes in your home.

• Pay early – Submit payments 1-2 weeks before your due date rather than waiting until the last minute.

With a few simple proactive steps, you can avoid frustrating late fees and stay current with your PSEG bill pay. Customer service agents are also happy to explain your bill, due dates, and how to sign up for helpful account alerts.

Let PSEG Customer Service Take the Stress Out of Bill Pay

Juggling utility bills doesn’t have to be a painful monthly process. With PSEG’s convenient pay options and stellar customer service, you can handle payments on your terms and get assistance when needed.

Online account access provides 24/7 control over billing details and usage data. Payment methods like autopay and PSEG’s mobile app make paying your bill fast and stress-free. And helpful customer service agents are standing by across multiple channels if questions come up.

Next time your PSEG bill arrives, breeze through payment using the solution that fits your lifestyle. Then relax knowing it’s handled until next month. With a few clicks and PSEG’s support, bill pay doesn’t need to be a burden.