- Why do you want to work as a patient service representative? …
- What past experiences have prepared you to work as a patient service representative? …
- What do you think are the best qualities of successful patient service representatives?
PSR Interview Questions
Interview Questions for Patient Representatives:
Evidences an ability to handle confidential/sensitive information.
A patient notifies you that their insurance claim has been denied. What process do you follow to help them appeal the decision?
Displays knowledge of medical insurance processes.
How do you assist, and calm down, an angry patient over the phone?
Illustrates interpersonal skills.
Why do you want to work as a Patient Access Representative?
They should not get an impression that you consider this just another boring administrative job, which happens to pay slightly more than other administrative positions. Try to talk with enthusiasm about your choice.
For example, you can say that you feel a calling to help, to participate in healthcare, but wasn’t lucky enough to earn a degree in Medicine or similar field. This job is your way to participate–because each healthcare facility is like a living organism and every staff member plays their role in the success and quality of services provided to patients–including patient access reps. Seeing it this way, you find a meaningful purpose in your new occupation.
Another option is referring to your skills and experience. We enjoy doing things we do well. Maybe you have experience with a job of a receptionist, or medical assistant, or anything similar. You learned how to fill insurance form and patient check-ins, you enjoyed the process, and would like to continue working in the field. Instead of starting from scratch somewhere, you will benefit from your experience.
Can you tell us something more about your previous working experience?
Try to talk mostly about relevant things. Anything you did with people or papers–be it a job of a customer service assistant, sales representative, receptionist, data entry clerk, office assistant–is highly relevant for the job. You should avoid negative remarks about your former colleagues or bosses, because nobody wants to hire an employee who complains about everything.
Lack of experience isn’t a showstopper in this case. Ensure the interviewers that you read the job description carefully and know the expectations. Say that you are confident you’ll handle the job, after initial training. It is important to show confidence in your skills.
FAQ
How do I prepare for a PCA interview?
- What inspired you to become a PCA? …
- Tell me about a time you worked with a difficult client. …
- Tell me about a time that you noticed a client’s health was deteriorating. …
- Have you had to handle an emergency situation? …
- Tell me about a time you experienced conflict on the job.
What are the job duties of a PSR?
How do you answer a patient access representative interview question?
What are the 5 Ps of interview preparation?
- Don’t show up to an interview disorganized or disinterested. Employers are tired of it. …
- First, prepare. …
- Next, practice. …
- Be professional. …
- Always participate. …
- Finally, infuse passion and personality.
