It’s important to pay your water bill on time to avoid late fees and service interruptions. Pueblo Water Works has a safe payment portal that makes it easy to pay your bill online. I will show you step by step how to set up and use online bill pay with Pueblo Water Works in this detailed guide.
Why Pay Online?
Paying your Pueblo Water Works bill online has many advantages
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It’s quick and easy—you can pay with just a few clicks from your computer or phone, 24 hours a day, seven days a week. No need to mail in payments or drive across town.
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Avoid late fees – Online payments post to your account immediately, so you don’t have to worry about postal delays causing a late payment.
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Go paperless—Going paperless will help the environment and cut down on clutter. When your bill is ready to view and pay online, you’ll get an email.
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History of payments—Your online account keeps track of your past payments so you can easily find them. You can always log in to see bills and payments from the past.
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Auto-pay options – Set up recurring payments to have your bill paid automatically each month. One less thing to remember!
How to Pay Your Bill Online
Follow these simple steps to pay your Pueblo Water Works bill online:
1. Set Up Your Online Account
First, you’ll need to set up an online account if you don’t already have one. Here’s how:
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Go to https://link.pueblowater.info/pay-my-bill. This is the link to Pueblo Water’s secure online payment portal.
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Click “Register” in the top menu.
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Enter your account number, name, email address, and create a password. Your account number can be found on your paper bill.
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Agree to the terms and conditions and click “Register Account”.
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Check your email for a verification link and follow the instructions to activate your account.
Once your account is activated, you can start paying bills immediately.
2. Log In to Your Account
To log in to your account and access your bill:
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Enter your email and password and click “Log In”.
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Your dashboard will display any open invoices ready for payment.
3. Enter Payment Details
To complete payment on an open invoice:
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Click “Pay Now” on the invoice you wish to pay. This will open a payment form.
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Enter your payment amount. The minimum due will be pre-populated. You can pay the minimum or any higher amount up to the total balance owed.
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Enter your payment method. Options include credit/debit card, checking account, or savings account.
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For card payments, enter your card number, expiration date, and security code.
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For bank account payments, enter your routing and account numbers. Your account will be verified via micro-deposits for security.
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Review payment details and click “Submit Payment” to complete.
That’s it! Your payment will post instantly and your account balance will update. You’ll receive a confirmation email with payment details.
4. Setup Auto-Pay (Optional)
To have your bill paid automatically each month:
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From your account dashboard, click on “My Profile” in the top menu.
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Under AutoPay Options, click “Add New”.
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Choose your payment method and enter details.
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Pick the day each month you want payments processed.
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Click “Save” to set up AutoPay.
Now your payments will happen on their own each month! You can cancel or edit AutoPay at any time through your profile.
Other Online Account Features
Your secure online account offers other convenient features:
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Paperless billing – Go green by turning off paper bills and accessing them digitally instead. Update options under My Profile.
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Payment history – View past statements and payments under the Payments tab.
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Consumption history – Track your household’s water usage over time under the Consumption tab.
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Update account info – Keep your mailing address, email, phone number and other details current through My Profile.
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Email notifications – Get reminders about upcoming bills to avoid late fees. Manage under My Profile.
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24/7 access – Log in anytime to view your account and make payments.
Payment Locations
If you prefer to pay in person, Pueblo Water Works offers several payment locations:
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Pueblo Water Works main office at 319 W. 4th Street. Open Monday-Friday 8am-4:30pm, excluding holidays.
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Any Walmart location. Fees apply.
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Drop box available 24/7 at 319 W. 4th Street.
You can also pay over the phone via automated system at 719-584-0250.
Financial Assistance Programs
Pueblo Water Works offers assistance programs for customers facing financial hardship:
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Flexible payment plans – Arrange an alternate payment schedule tailored to your situation.
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CARES program – Provides up to $125 in bill assistance once per year to qualifying households.
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Budget billing – Pay a fixed amount each month to even out seasonal fluctuations.
Contact Customer Service at 719-584-0250 to learn more about assistance options.
Avoid Late Fees and Service Interruptions
Paying your Pueblo Water Works bill on time every month is important. Here are some tips:
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Enroll in paperless billing to get reminders via email.
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Use AutoPay to ensure payments are made automatically.
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Log in online regularly to check your balance.
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Pay as soon as you receive a bill to avoid delays.
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Contact Customer Service immediately if you anticipate difficulty paying on time.
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Take advantage of assistance programs if eligible.
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Provide current contact information so you always get notifications.
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If you receive a shutoff notice, pay the past due amount right away. There is typically a $30 fee to restore service after disconnection.
Paying your water bill doesn’t have to be a chore. Pueblo Water Works offers convenient online payment options to suit your needs. Follow this guide to register your account and pay your bill in just minutes from your computer or mobile device. Reach out to Customer Service if you need assistance getting signed up for online bill pay. Maintaining a good payment history will help avoid unnecessary fees and service interruptions.
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FAQ
What is the phone number for Pueblo water emergency?
How do I pay my water bill in New Mexico?
You can pay your New Mexico Water bill over the phone by calling (888) 598-9825 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
How do I start service with Pueblo water?
START/STOP SERVICE To start or stop service, please call our Customer Service Department at 719-584-0250 between the regular business hours of 8 a. m. – 4 p. m. , Monday through Friday (excluding holidays).
How much is water in Pueblo?
The average residential customer’s water bill will increase by $1. 72 per month to $44. 21 and will remain the lowest among Colorado’s major front range cities. For the average household, water will cost about 5. 5 cents per day more in 2024 than it did in 2023 – a small price to pay for life’s most precious resource.
What does the Board of water works of Pueblo do?
The Pueblo Board of Water Works is dedicated to giving people the best water at the cheapest price. We are equally committed to the workforce that helps achieve that goal.
How do I contact pueblo water?
To start or stop service, please call our Customer Service Department at 719-584-0250 between the regular business hours of 8 a. m. – 4 p. m. , Monday through Friday (excluding holidays). Pueblo Water’s convenient customer payment options include: Pueblo Water understands that some of its valuable customers are facing financial hardships.
Does pueblo water repair a water line?
Repairs under the Program will be performed by Pueblo Water (or its contractor) at no cost to the property owner. Most of the time, this part of the water service line is in a public right-of-way, like a street or alley, which makes repairs hard and pricey.
Does pueblo water have a lead-free water service line?
The program creates a partnership between property owners and Pueblo Water to help eliminate lead service lines in the community, and Pueblo Water will soon begin replacing older residential water service lines made of lead at no charge to the property owner.
What is the pueblo water meter repair program?
The Program, created by a policy adopted by Pueblo Water’s Board in May 2015, provides for repair or replacement of water service lines between the main and the meter set that meet the requirements of the Program. Repairs under the Program will be performed by Pueblo Water (or its contractor) at no cost to the property owner.
Does pueblo water contain lead?
“The water mains that distribute the water throughout Pueblo do not contain lead, so the only way water may contain lead in a person’s residence is if it is exposed to lead that is in that home’s service line or plumbing.” (Use of lead in plumbing fixtures was banned by an amendment to the Federal Safe Drinking Water Act in 1986.).
