How to Pay Your Quest Diagnostics Bill Over the Phone

Need to pay a medical bill from Quest Diagnostics? As one of the largest medical testing providers in the US, Quest offers convenient phone billing options. Read on to learn how to call Quest and pay your lab test invoice easily using a live representative or automated system.

Overview of Paying Quest Bills by Phone

You have two options for paying your Quest Diagnostics bill over the phone

• Call 1-866-MYQUEST (1-866-697-8378) to speak with a live billing representative

• Use Quest’s automated phone payment system by dialing the same 1-866 number.

Both methods allow you to pay your balance due using a credit/debit card or electronic funds transfer. You’ll need to provide your account number and invoice details.

Below we’ll explore the specifics of paying Quest bills by phone, including what info to have ready before your call.

Calling Live Quest Representatives to Pay

For personalized assistance paying your Quest Diagnostics invoice, your best option is to call 1-866-MYQUEST and speak with a phone representative. Here are some tips for paying your bill with a live agent:

• Call weekdays 7am-8pm, weekends 8am-5pm Eastern Time. Wait times are shortest earlier in the day.

• Have your invoice, account number, and payment info ready before calling.

• Inform the agent you wish to make a payment on your Quest account. Provide account and invoice details.

• Enter your credit/debit card number or bank account information when prompted.

• Request an email receipt for your records.

• Double check your new account balance before hanging up.

Talking to a real person allows you to get answers to any billing questions, set up payment plans, update contact information, and handle any issues.

While you’ll likely wait on hold a short time, speaking with a knowledgeable Quest rep provides the best billing and payment experience.

Using the Automated Phone System

For quick, simple Quest bill payment without talking to an agent, use the automated phone system. Follow these steps:

• Call 1-866-MYQUEST and wait for the opening menu.

• When prompted, press 2 for the automated system.

• Enter your full Quest account number followed by the # sign.

• For invoice number, enter your 8-digit numerical invoice ID followed by #.

• The system will greet you by name and state your balance due – confirm if correct.

• Press 1 to pay the full balance or press 2 to pay a partial amount.

• Provide your credit/debit card number or bank account info and follow system prompts.

• Stay on the line for your payment confirmation number.

The automated flow makes it easy to pay your balance in full without navigating menus or waiting on hold. However, you won’t be able to ask detailed questions or get personalized help.

What Information is Needed to Pay by Phone?

Whether utilizing the automated system or live agent, make sure you have this key info handy when paying your Quest bill by phone:

• Quest account number – This is your unique 9-digit ID found on all invoices and statements. It’s printed near your name and address.

• Invoice number – This 8-digit ID is listed on your bill and required to identify the specific balance due.

• Payment method – Have your credit/debit card, checking account, HSA/FSA available to make the payment during the call.

• Name, address, DOB – Personal details may be requested to confirm your identity before processing payment.

As long as you have your account number, latest bill, and payment details ready, you can quickly handle your Quest bill over the phone.

Payment Receipt and Account Balance Confirmation

Once your Quest Diagnostics payment goes through over the phone, make sure to get a receipt number and confirm your new balance.

For the automated system, stay on the line at the end of the call to receive your computer-generated receipt ID. You can also log into your account afterwards to view payment history.

If paying with a live agent, request they email you a detailed receipt showing the payment amount and remaining balance. Also verify they confirm your new $0 balance due before hanging up.

Saving receipts and checking balances ensures your payment posts correctly with no remaining invoice amount unpaid.

Using Quest’s Online Bill Pay Website

In addition to phone payments, Quest also offers online bill pay through their Patient Portal website.

Benefits of paying your Quest bill online include:

• Securely save payment methods for future use

• View current statements and billing history

• Set up autopay and paperless billing

• Receive emailed receipts and reminders

• Avoid waiting on hold to speak with an agent

To pay online, login or register at QuestDiagnostics.com/Patient. Click Make a Payment and follow the simple prompts.

While the website offers added convenience, phoning in payments provides a quick way to resolve billing issues and talk through your account.

Don’t Let Past Due Bills Go to Collections

If an unpaid Quest Diagnostics invoice begins to negatively impact your credit rating, you may face collections. Avoid further issues by promptly paying overdue bills, even if it requires phoning in the payment.

When a live billing agent answers, politely explain your past due status and desire to pay off the balance. remaining flexibile and cooperative can help resolve the situation smoothly. You’ll both avoid collections and restore your good standing with Quest for future service needs.

Keep Your Account Current with Quick Phone Payments

From cholesterol tests to thyroid screens, Quest Diagnostics provides essential medical lab services that require timely payment. Avoid the stress of bills piling up and simply phone in payments when invoices arrive.

Whether utilizing the automated system or speaking with a representative, Quest makes it easy to pay your balance due quickly over the phone. With your account squared away, you can have peace of mind that your good health is Quest’s top priority.