You may receive the following error when attempting to enable a payment account for Quick Pay in Quicken Bill Manager:
Quicken requires that at least one online biller be set up before enabling a payment account for use with Quick Pay.
Please note, online bills are not the same as online payees you have set up with Quicken Bill Pay.
Quicken Bill Pay is a popular feature that allows Quicken users to easily pay bills directly from the software. However, many users have reported issues with Quicken Bill Pay not working properly. There are a few potential reasons why you may be experiencing problems.
How Quicken Bill Pay Works
First it’s helpful to understand what’s happening behind the scenes when you use Quicken Bill Pay.
When you set up a bill in Quicken, it connects to the biller and retrieves the latest balance and due date information Then when you initiate a payment in Quicken, it communicates with your bank and the biller’s system to process the transaction.
Quicken Bill Pay is not the same as bill pay offered directly through your bank. With Quicken Bill Pay, Intuit partners with a third-party payment processor to facilitate transactions between your bank and the biller.
Why Quicken Bill Pay Might Not Work
There are a few key reasons why Quicken Bill Pay may not work reliably
Issues Connecting to Billers
In order to retrieve balance and payment information, Quicken needs to be able to connect to each biller’s systems. However, not all billers make their systems available for third-party services like Quicken to access.
Some billers may change their systems or authentication protocols which can cause connections to stop working properly. Quicken may not always be able to keep up with these changes quickly.
Bank Compatibility Issues
For the payment transaction to go through, your bank has to be compatible with Quicken’s payment processor. Some banks do not allow third-party services to initiate payments.
Your bank may also change their protocols or security settings which could cause payments to fail.
Technical Errors
With so many systems involved, there are a lot of potential points of failure. Network and server issues either on Quicken’s side or with the biller or banks could prevent payments from processing correctly.
Sometimes payments get stuck in a “pending” state if there is a mismatch between account balances. Technical glitches might fail to update the status properly.
Removed Support for Some Billers
Recently, some major billers like Citi and Bank of America stopped supporting Quicken Bill Pay. This was likely due to security policy changes at the banks. When billers remove support, Quicken Bill Pay will no longer work for those accounts.
Troubleshooting Quicken Bill Pay Issues
If you are having issues with Quicken Bill Pay, here are some things to try:
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Make sure your Quicken subscription is current and you have the latest software updates installed. Updates sometimes address bill pay problems.
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Carefully re-enter your login credentials for any biller accounts that are not connecting properly. Double check that usernames and passwords are correct.
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Disable and re-enable biller connections to force Quicken to re-authenticate.
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Contact your bank to confirm third-party services like Quicken are allowed to initiate payments from your accounts.
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For stuck payments, you may need to cancel the pending transaction and re-submit the payment.
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As a last resort, delete the biller entirely from Quicken and go through the setup process again.
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Check for any Quicken notices about discontinued biller support and switch to another payment method for those accounts.
Alternatives to Quicken Bill Pay
If you continue having no luck getting Quicken Bill Pay to work reliably, here are some alternative options:
Use Your Bank’s Bill Pay Service
Most banks offer their own bill pay systems through online banking that work directly with their systems. The downside is you’d have to log into your bank’s website separately.
Pay Bills Manually
You can remove the bill set up from Quicken and simply record payments manually when you submit them yourself through each biller’s website.
Automatic Payments Through Biller
Set up automatic monthly payments directly through the biller’s website. Then use a scheduled transaction in Quicken to record the automatic payment on the appropriate date.
Print Checks Through Quicken
Quicken’s check printing functionality integrates with the register and allows you to select bills to pay. You’d have to mail the check yourself.
Quicken Bill Pay Reliability varies
To resolve this issue
You will need to set up an online biller before attempting to enable a payment account.
You can find the full Quick Pay setup guide by clicking here.
Quicken Bill Pay Error Call Toll Free Number (877) 475-7786
FAQ
Does Quicken still have bill pay?
Just in case you have Classic Premier or Classic Business, Classic Starter and Deluxe come with bill tracking. If you’d like to add bill payment, you can either upgrade or sign up.
What is the difference between quick pay and check pay in Quicken?
Quick Pay: Send electronic payments to billers (payees) who have online accounts accessible by Quicken. This includes over 11,000 billers. Check Pay: Send a check to anyone in the United States with an address. You won’t have to print or mail checks anymore because the check is sent through a Quicken service.
How much does Quicken bill pay cost?
Quicken Bill Pay is free when you have Quicken Premier or Quicken Business. Otherwise, you’ll pay $9. 95 a month to add Bill Pay to a Quicken Starter or Quicken Deluxe plan.
How does Quicken Bill manager work?
Quicken has moved to a new Bill Pay platform to improve your experience. There are two easy ways to pay your bills with Quicken Bill Manager: Quick Pay lets you send electronic payments to billers (payees) whose online accounts Quicken can access. This includes over 11,000 billers.
Does Quicken Quick Pay allow making payments?
Quicken Quick Pay does not support payments to all billers. In such cases, try logging in to the biller website to make your payment. If you use Quicken Quick Pay to send a payment and the payee hasn’t received it, you should follow up with them. You may have reached the maximum number of payments you can make in a month.
What happened to quicken bill pay?
Our former Quicken Bill Pay service was recently discontinued and replaced with our Quicken Bill Manager service. Please read this support article to learn how to set up Quicken Bill Manager’s Check Pay and Quick Pay.
Can I use Quicken bank bill pay?
Check your financial institution’s website or contact them to check if they support Quicken Bank Bill Pay. You can still use your bank’s Bill Pay service in this version of Quicken if you used it in Quicken for Mac 2007 or Quicken for Windows. Go to your account settings to make sure it’s enabled.
How do I make a payment using Quicken?
Before you can use Quicken to make a payment, you need to set up a payment account and check the deposit amounts by checking your bank account for two small deposits. Following this, click on the “Check Pay” button in the payee row to start sending money.
How do I pay my bills with Quicken Bill manager?
There are two easy ways to pay your bills with Quicken Bill Manager: Quick Pay lets you send electronic payments to billers (payees) whose online accounts Quicken can access. This includes over 11,000 billers. Check Pay: Send a check to anyone in the United States with an address. The check is sent through a Quicken service.
