RCN customer service offers a number of convenient ways to pay your monthly bill, making it easy and quick to do so. Customers of RCN can pay their bills on time every billing cycle in a number of ways, including online, over the phone, by mail, or in person. This complete guide tells you everything you need to know to pay your RCN bill and get help with your bill from RCN customer service.
Overview of RCN Bill Payment Options
RCN offers customers several convenient ways to pay their monthly bill Here is a quick overview of the payment methods available
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Online – Pay via the MyRCN customer portal at my.rcn.com/login. Make one-time payments or set up recurring autopay.
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Mobile App – Download the RCN app and pay via your mobile device
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Phone – Call 877-726-2455 to pay through RCN’s automated phone system.
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Mail – Send a check or money order to RCN’s payment processing centers.
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You can pay in person at a place that is authorized to take payments and use cash, check, or credit card.
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Account Management – Call 877-726-2455 to discuss bill payment arrangements and solutions with an RCN customer service agent.
Paying Your RCN Bill Online
Going to the MyRCN customer portal is the easiest and fastest way to pay your RCN bill. To get started, simply visit my. rcn. Click on com/login to either sign in to your existing account or create a new one.
On the MyRCN dashboard, you will see an option to “Pay Bill”. Click this to view your current account balance and make a one-time bill payment. You can use a credit card, debit card or checking account to make your online payment.
One of the best features of paying online is that you can also set up recurring autopay directly from your checking account. This ensures your bill gets paid on time each month automatically without any hassle.
Paying online is secure, fast and gives you 24/7 access to view your account details and payment history. Just be aware that a convenience fee applies to one-time credit/debit card payments.
Paying via the RCN Mobile App
On top of the MyRCN website, you can also pay your bill through the RCN mobile app. The RCN app, which works on both iPhone and Android phones, lets you manage payments, see statements, and keep an eye on your account from anywhere.
To get started, download the RCN app from the Apple App Store or Google Play Store. Once installed, log into the app using your MyRCN username and password.
Just like on the website, you will see a “Pay Bill” option that allows you to pay your bill with a few taps. You can securely save your payment information to the app for convenience.
The mobile app also lets you view past statements, see payment history, update account details and handle other billing needs on the go. Paying through the app is quick, easy and free!
Paying Your RCN Bill by Phone
If you prefer to handle billing over the phone, RCN’s automated phone payment system makes it simple to pay your bill with just a call.
To make a one-time RCN bill payment by phone, just dial 877-726-2455 and select the option for making a payment. The automated system will guide you through the process step-by-step.
You will need to have your RCN account number and a valid credit or debit card ready. The system accepts Visa, Mastercard, American Express and Discover cards.
One advantage of paying by phone is that you can wait until your due date and make a payment even if you don’t have online access. The automated phone payment option is available 24 hours a day, 7 days a week.
However, keep in mind that a convenience fee does apply to any one-time phone payments. But it’s a fast, easy way to pay your bill if you are in a time crunch before the due date.
Paying Your RCN Bill by Mail
Paying by mail is one of the more traditional methods RCN offers its customers. Each month, RCN will mail you a paper statement detailing your current charges, payments and account balance.
Your paper bill will include a payment stub that you can detach and return along with a check or money order. Be sure to allow 3-5 business days for your mailed payment to reach RCN and be applied to your account.
It’s important to mail your payments to the correct RCN payment processing center based on your service region:
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DC Metro, Illinois, Indiana, Massachusetts, New York, Pennsylvania:
RCN
PO Box 830714
Philadelphia, PA 19182-0714 -
Texas:
RCN
PO Box 679367
Dallas, TX 75267-9367 -
California, Oregon, Washington:
RCN
PO Box 31001-2714
Pasadena, CA 91110-2714
As long as your payment arrives at the appropriate center by your due date, you can avoid late fees. Just be sure to detach and include your payment stub from the bill statement.
Paying Your RCN Bill In Person
For customers who prefer paying bills in person, RCN offers a network of authorized walk-in payment locations.
You can visit any RCN payment location during their business hours and make a payment by cash, check, money order or credit card. RCN accepts Visa, Mastercard, American Express and Discover cards for in-person payments.
To find the nearest in-person payment location, visit the RCN website and search the payment center locator tool. Here you can enter your zip code and see a list of options near you along with store hours.
Some things to remember when paying in person:
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Bring your RCN account number or recent bill statement
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Verify payment center hours – locations vary
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Have an acceptable payment method ready before you arrive
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Get a receipt as proof of your payment
Paying your bill at an authorized payment center gives you the flexibility to pay in cash while speaking face-to-face with a customer service rep. Just double check store hours and account information to ensure your payment is processed correctly.
Contacting RCN Customer Service for Billing Help
In certain situations, you may need to contact RCN’s customer service department directly to discuss your account and get personalized help paying your bill.
The main reasons to call RCN customer service include:
- Making payment arrangements for a past due balance
- Reporting billing errors or discrepancies
- Changing your service plan or package
- Updating credit card information on file
- Setting up new recurring autopay payments
- Questions about additional charges or fees
For the best experience, contact RCN customer service by calling 877-726-2455 and selecting the option for billing assistance. This will connect you directly with a knowledgeable service agent who can access your account and provide solutions.
Some key things to mention when you call include:
- Your full name and address
- RCN account number
- Details about your billing issue or question
RCN service agents are available to take calls 24/7. They can break down your charges in detail, offer payment plans for larger balances, take payments over the phone and more. If you have a complex billing situation, calling to speak with customer service is advised.
Options for RCN Bill Pay Arrangements
If you are struggling to pay your monthly RCN bill on time, it may be possible to set up alternative payment arrangements. Some options that RCN customer service can offer include:
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Payment Plan – Spreading your balance over multiple smaller payments made weekly or monthly.
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Extension – Pushing back your due date by 7-14 days to allow more time to pay.
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Late Fee Waiver – Waiving late fees if you pay the overdue balance in full.
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Date Change – Moving your billing due date to better align with paydays.
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Service Change – Downgrading to a more affordable RCN package temporarily.
To set up customized payment arrangements, call 877-726-2455 and explain your situation to an agent. They will suggest options suitable for your needs while avoiding service interruption.
Being upfront about billing difficulties can help you work out a reasonable solution and keep your RCN services active. The key is communicating with customer service right away rather than letting a past due balance accumulate.
Avoiding Late Fees and Disconnection
To prevent having to pay frustrating late fees or even have your service disconnected, the key is paying your RCN bill in full each month by the due date. But if you do end up with a past due balance, take action quickly to avoid penalties.
Here are some tips to steer clear of late fees and service interruptions:
- Monitor your account balance regularly via MyRCN
- Call RCN immediately if you anticipate a problem paying on time
- Set up autopay or calendar reminders for your due date
- Contact customer service to discuss payment extension options
- Ask about waiving late fees if it’s your first time late
- Make payment arrangements that work with your budget
Staying in touch with RCN’s billing department is vital if you foresee any issues paying your next bill. A quick call can help you avoid expensive late charges.
By making your RCN payments on time every month, you can maintain uninterrupted access to all your home services while building positive payment history.
Paying your RCN bill each month is hassle-free when you use one of their convenient payment methods and leverage their helpful customer service for support.
Whether you prefer to pay online, over the phone, by mail or in person, RCN’s billing process is designed to be fast, easy and flexible. If any billing issues ever come up, RCN’s service agents are available 24/7 to offer personalized solutions and payment arrangements.
Stay on top of your monthly account balance and due date using the MyRCN portal or mobile app. Sign up for autopay to ensure on-time payments. And don’t hesitate to call RCN for help understanding charges or making alternate payment arrangements as needed.
With multiple options, friendly service and account management tools, you can feel confident about taking care of your RCN bill payment each billing cycle.
Make your payment by mail
You can pay your bill in the traditional fashion – through the U. S. mail. we will send you a paper bill in the mail each month. Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.
Please mail your payments to the location below.
RCN Corporation PO Box 11816 Newark, NJ 07101-8116
Your new bill is designed to be easy to read and easy to pay. If you have questions, please review the common FAQs here or call us at 1-800-427-8686 with questions.
To pay your bill online, you will need to create a self-care account for free online access to your Astound account. You will need to have your account name, number and security password ready to sign up. Once logged on, you can view and pay your bill online. Astound accepts payments online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.
Click here to create your self-care account.
Yes, you will have a new 13-digit account number on your new bill. Please update any electronic payment information to reflect this change.
The amount of your first Astound bill depends on many things, including the services you’ve bought and how many of them you’ve had. Here are several factors to keep in mind when reviewing your first Astound statement.
- The amount of your monthly service charges that Astound will bill you for this month will depend on what day of the month you signed up. This applies to Cable TV, Internet and Phone services.
- For the current month, all taxes and fees that are normal for your state and area will be included.
- As usual in the business world, Astound sends bills one month ahead of time that include estimated Internet service taxes and fees. You will be charged the full amount of the next month’s regular monthly service charges, taxes, and fees, plus a portion of the first month’s service changes that are spread out over the month. This is usually why your first statement will be longer than the ones that follow, at least when it comes to Internet and cable TV services.
- Because phone services are partly based on how much you use them, you are not billed a month in advance. However, you will not be charged in advance for the following month’s service like you do with Cable TV and Internet. Instead, you will be charged a prorated amount for the first month’s service. This, along with the fact that you only pay for the first month of service, makes it look like your phone bills are lower than they really are.
- If there are any installation fees, they are usually added to your first bill after the technician comes to do the work.
- When you switch to a different service bundle, you may see either prorated or advance service charges for the new services on your bill. You can also expect your next bill to show prorated service changes based on the date you stopped the service if you are downgrading.
Below please find a summary of the various taxes, surcharges, and fees. Unless stated otherwise, the taxes, surcharges, and/or fees on this page are not government-mandated and are not fees, taxes, or surcharges that the government charges you. They are either a surcharge and/or fee Astound assesses and retains.
- There is a Broadcast TV Surcharge that is added to all digital TV packages to help cover the costs of providing our customers with local and regional broadcast TV signals and programming.
- Customers who have the Standard package or higher are charged a sports surcharge to help cover the cost of delivering and programming professional, college, and amateur games and other sports content.
- The Network Access and Maintenance Fee helps cover the costs of building and maintaining Astound’s fiber-rich broadband network. It also covers the costs of adding more capacity to the network to keep up with customers’ rising average broadband usage.
- The Municipal Construction Surcharge helps Astound get some of the money it lost when the government told it to move its facilities out of the way of street repairs, public construction projects, and other activities that were needed for the public’s health, safety, or convenience.
- Franchise, utility, PEG, and other government-mandated fees and taxes are also changed on a regular basis to meet regulatory needs. These taxes and fees are required by the government, and we have to pay them.
- Please look at the tax definitions or your monthly bill for a full list of all the taxes, surcharges, and fees that apply to you.
To avoid the possibility of incurring late fees, Astound recommends paying your bill immediately upon receiving your monthly statement. Your due date is listed on your monthly statement, on each page in the upper right hand corner.
Astound encourages customers to make timely payments to avoid late fees and possible service interruption. Astound reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.
Call 1-800-427-8686 and select the option for Billing. This will put you in touch with a customer service representative who will help you settle your account.
Call 1-800-427-8686 and select the option for Billing. This will put you in touch with a customer service representative who will help you settle your account. You will have to pay a reconnect fee for each Astound service (Internet, Phone, Cable TV) that has been shut off due to late payment and reconnected. If you owe Astonish any money, you need to pay it all before they can turn on your service again. Customers who have been disconnected are also subject to a Non-pay Restoral fee. This fee helps to defray the day-to-day administrative, accounting, and technical operations costs associated with managing the disconnect process. It will only be applied to those customers who have had their service terminated as a result of failure to pay their bill and have reconnected after being disconnected. Customers may also have to pay extra if a technician has to come out and reconnect services to their home.
Yes! To view your bill online, you will need to create a self-care account for free online access to your Astound account. You will need to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing.
Click here to register for your self-care account.
Once you’ve registered for a self-care account and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Astound will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.
Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).
Yes. To pay an Astound bill for a friend or family member, call 1-800-427-8686 and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through calling our Care Center.
Astound does not currently accept pre-payments for services.
Astound does not currently offer bills in other languages.
We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 1-800-427-8686 so we may assist you.
Please mail all payments to the following address:
RCN Corporation PO Box 11816 Newark, NJ 07101-8116
Or you can pay online with your self-care account. Click here to register today!
Four ways to pay your bill
You can pay your bill right from your computer by accessing your self-care account. Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.
Note: A payment processing fee applies to one-time payments.
RCN iNet Billing March 2003 Commercial
FAQ
How do I pay my wave bill?
Pay your bill by debit or credit card To complete this form you will need your customer reference (found on your bill or any other correspondence from us), the amount you wish to pay and a valid debit or credit card.
How do I contact RCN Corporation?
1. 877. 726. 7000 – Following the options for Commercial, Customer Service, High-Speed Circuits & Web Hosting. commercial. service@rcn. com – For technical support and customer service issues.
What company took over RCN?
In May 2017, TPG Capital acquired Wave Broadband from Oak Hill Capital Partners. After that, it merged the business with RCN and Grande Communications to make the sixth-largest cable company in the U.S. S. In August 2016, TPG Capital acquired RCN and Grande Communications Networks and then led the acquisition of Wave.
How can I make a payment with RCN?
To make a payment with RCN, call 877. RCN. 7000 (877. 726. 7000) and press “1” for “Account Balance and Payment Information” in the IVR system. The recorded voice will prompt you to enter your 13-digit RCN account number or your phone number, then press “2” for “Make Payment. ”.
How do I contact RCN customer support?
Talk to Astound Broadband powered by RCN customer support for technical and non-technical assistance. Call 844-343-1374 to learn more.
How do I reach Astound Broadband powered by RCN customer service?
How to Get in Touch with Astound Broadband Powered by RCN Customer Service? To get quick help with any technical questions, call 1. 800. 427. 8686. To get a new subscription plan, call 844-343-1374. Explore Astound Help Center for information regarding equipment, installation, and technical troubleshooting.
How do I return a bill stub?
Once you get the bill, all you have to do is send us the enclosed bill stub along with a check or money order for payment. Stop by the location nearest you and leave your payment with a customer service representative.
How do I pay my bill?
You can pay your bill in the traditional fashion – through the U.S. mail. We will send you a paper bill by mail each month. Once you receive the bill, simply return the enclosed bill stub to us along with your payment in the form of a check or money order.
