Reliant Energy provides electricity service to over 1.6 million residential and business customers across Texas. As a Reliant customer you have multiple options for paying your electricity bill conveniently and on time each month. This article will explain the various payment methods Reliant offers as well as tips for avoiding late fees.
Key Ways to Pay Your Reliant Energy Bill
Reliant offers several payment options to fit every customer’s needs:
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Online – Pay via Reliant’s website or mobile app using a bank account, credit card, or PayPal.
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By phone – Call Reliant’s automated payment line anytime to pay with a debit/credit card
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In person – Visit an authorized payment location to pay by cash, check, or money order.
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By mail – Send a check or money order to Reliant’s payment processing PO box.
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AutoPay – Set up recurring automatic payments from your bank account each month.
Paying Online
Paying at reliant.com/payment or via Reliant’s mobile app is fast, easy, and secure. Register your account to view your balance and make one-time payments 24/7.
Reliant accepts online payments from checking/savings accounts, major credit/debit cards, and PayPal. A processing fee applies to credit and debit card payments.
Paying by Phone
Call 1-800-348-2525 to access Reliant’s automated phone payment system. Have your account number ready to enter along with payment details. Phone payments can be made from any U.S. checking, savings, Visa, or Mastercard account.
Paying In Person
Reliant offers in-person payment options at retail partners across Texas:
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H-E-B – Make cash, check, money order, or credit card bill payments at any Texas H-E-B grocery store.
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ACE Cash Express – Visit ACE locations to pay with cash or debit card. Find your nearest ACE store on Reliant’s website.
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Fiesta Mart – Pay with cash or debit card at Fiesta Mart stores in the Houston area.
Paying by Mail
To pay by mail, detach the payment stub from your Reliant bill and enclose with a check or money order. Make payments payable to Reliant and mail at least 7-10 days before your due date to ensure on-time delivery.
Send payments to:
Reliant
P.O. Box 3765
Houston, TX 77253-3765
Enrolling in AutoPay
For hassle-free payments, enroll in Reliant AutoPay at reliant.com/autopay. Your bill amount will be automatically deducted each month on your due date from your bank account.
Locating Authorized Reliant Bill Payment Sites
Wondering where to pay your Reliant energy bill in-person nearby? Reliant’s online payment location finder makes it easy.
Start by visiting reliant.com/payment-locations and entering your ZIP code. You’ll then see a map of authorized payment sites in your area.
Options may include:
- H-E-B stores
- ACE Cash Express
- Fiesta Mart
- Other local retailers
The locator provides names, addresses, and driving directions for each location. Many sites are open evenings and weekends for convenience.
You can also pay at the Reliant headquarters:
Reliant Energy
P.O. Box 3765
Houston, TX 77253-3765
Call ahead to confirm payment office hours before visiting any payment location. Reliant also accepts payments by phone and online 24/7.
Tips to Avoid Late Fees and Disconnection
To keep your electric service running smoothly, be sure to pay your Reliant energy bill in full and on time each month. Follow these tips:
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Mark your due date on your calendar and set payment reminders.
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Enroll in AutoPay to prevent forgotten payments.
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Pay a few days early to account for mail and processing time.
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Contact Reliant before the due date if struggling to make a payment.
Late payments incur a 5% penalty fee. If a past due balance remains after a second bill, Reliant may proceed with service disconnection. Don’t let it get to this point – call Reliant immediately if you anticipate falling behind on payments.
Seek Bill Payment Assistance if Needed
If you are ever unable to cover the full amount of your Reliant bill, don’t panic – help is available. Some options include:
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Payment arrangements – Set up an agreed upon installment plan with Reliant to divide your balance into multiple smaller payments over several months.
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Energy assistance funds – Federal, state, and local programs provide bill payment grants to qualified applicants facing hardship. Visit TDHCA.com to learn more.
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Reliant care programs – Reliant offers personalized bill assistance, discounts, and counseling to customers in need. Call 1-866-222-7100 to learn more.
The key is reaching out to Reliant before you miss a payment. This allows time to assess your situation and get assistance in place if eligible.
##Let Reliant Energy Handle Payments Simply and Seamlessly
Take control of your energy budget this summer
Watch our short video to discover why your bills may increase in the summer. Plus, learn tips and tools to save energy.
Log into your account and securely pay any time.
All you need is your account number and ZIP code to make a payment.
Call 713-207-7243 or 1-866-222-7100 to pay by credit card or bank account.
Make a payment at a convenient walk-up location near you. For payment locations at large retailers like Walmart, H-E-B and Kroger, click this link: CheckFreePay For payment locations at Latin American grocery stores like La Michoacana, click this link: Barri Financial Group
For payment locations at local convenience stores, click this link: Fidelity Express
Mail a check to: Reliant, P.O. Box 650475 Dallas, TX 75265-0475
Send a check to: Reliant Energy Retail Services Dept: 650475 1501 North Plano Rd. Richardson, TX 75081
Pay in a flash with cash and a barcode by taking your barcode to any register at an authorized barcode retailer.*
How the average price per kWh is calculated
Texas electricity pricing includes charges from Reliant and delivery charges from your TDSP/utility (CenterPoint Energy). The combined charges below divided by your total monthly usage equals your average price per kWh. Usage Credit Reliant fees + TDSP fees ÷ Your total monthly usage = Average price per kWh Reliant Fees
1 The total amounts assessed by a Transmission Distribution Service Provider (TDSP) for the delivery of electricity to a customer over poles, wires and other TDSP facilities, not including discretionary charges.
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Ways to pay your Reliant bill
With Reliant, you can pay your bill your way. Plus, you can make your monthly payments effortless and more predictable with tools like AutoPay and Average Monthly Billing.
Ways to pay your Reliant bill
With Reliant, you can pay your bill your way. Plus, you can make your monthly payments effortless and more predictable with tools like AutoPay and Average Monthly Billing.
RELIANT Energy Crazy rates!
FAQ
Where can I pay my just energy light bill?
Your payment is easy to make because you can do it online or over the phone at 1-866-268-1975. This lets our customers avoid hold time when paying by phone with one of our Energy Advisors.
Where can I pay my reliant bill in Lubbock, Texas?
How can I pay my Reliant electricity bill?
If you need to pay your Reliant electricity bill, you can do so in person, over the phone, online, or by mail.
Where is my Reliant Energy account number?
The account number can be found on the top right corner of the electricity bill. If a customer can’t find their electricity bill, they can also find their Reliant Energy account number in the Weekly Summary email and the Bill Reminder email that Reliant sends out.
How do I login to Reliant Energy?
In the “My Account” section of the Reliant Energy website, residential customers can use the Reliant Energy login and account management tools. Reliant Energy makes the My Account sign-up process quite simple. All customers need to do is provide their 9-digit Reliant Energy account number to get started.
How do I contact Reliant Energy if my electricity goes out?
If your power goes out with Reliant Energy, read the guide on Who to Call if Your Power Goes Out. For more help, new Reliant Energy customers can also call or go to one of the 27 Reliant Energy office locations. Customers may have several different reasons to call Reliant Energy.
How many Reliant Energy locations are there in Texas?
Reliant offers 27 locations around Texas for new customers that need assistance setting up electricity service. Please call the office ahead of time to make sure they are open and ready to help walk-in customers before you go. Reliant Energy Retail Location: Walmart.
What is Reliant Energy customer service phone number?
To reach general customer service at 1-877-524-5231, call the Reliant Energy phone number that fits your need: Power Outage or Electrical Emergency? If there are downed power lines or an imminent electrical danger, call 9-1-1 right away. Utility companies are the go-to for everything outage related.
