This Waiter/Waitress interview profile includes a summary of what you should look for in applicants as well as a fair range of good interview questions.
Former Community Manager at Workable specialized in employee experience, talent brands and our event series, Workable Ideas.
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Hey there aspiring restaurant superstars! So you’re aiming to become a top-notch waitress, huh? Well, buckle up, because you’re about to embark on a journey through the world of customer service, culinary expertise, and the art of making every diner feel like a VIP.
In this ultimate guide we’ll dive deep into the most common restaurant waitress interview questions. providing you with the answers that will leave interviewers saying “Wow. this person is a hospitality rockstar!”
But first, let’s address the elephant in the room:
Why do you want to be a waitress?
This seemingly simple question is actually your chance to shine. Don’t just say, “I need a job.” Instead showcase your passion for creating memorable dining experiences your love for interacting with people, and your eagerness to learn the ins and outs of the restaurant industry.
Now let’s get down to the nitty-gritty
What are your greatest strengths as a server?
This is your opportunity to brag (but in a humble way, of course). Highlight your strengths that directly relate to being a fantastic waitress, such as:
- Exceptional customer service skills: You’re a master at making people feel welcome, comfortable, and valued.
- Strong communication skills: You can clearly explain menu items, answer questions, and take orders with accuracy and efficiency.
- Teamwork: You’re a collaborative player who works seamlessly with colleagues to ensure a smooth and enjoyable dining experience for everyone.
- Multitasking abilities: You can juggle multiple tasks simultaneously, from taking orders and serving food to clearing tables and handling payments, all while maintaining a positive attitude.
- Problem-solving skills: You can think on your feet and find solutions to any challenges that may arise, ensuring customer satisfaction even in unexpected situations.
What is your biggest weakness when serving?
Be honest, but don’t dwell on your weaknesses. Instead, focus on how you’re actively working to overcome them. For example, you could say:
- “I sometimes struggle to remember large orders, but I’m using memory techniques and taking detailed notes to improve my accuracy.”
- “I can get overwhelmed during busy rushes, but I’m learning to prioritize tasks and delegate effectively to maintain my composure.”
What is your experience level as a waiter/waitress?
Tell them the truth about your experience, whether you’re a seasoned pro or a eager newbie. When you’re new to the game, talk about the skills you’ve learned at previous jobs that show you can learn quickly and adjust to new situations.
What do you love most about being a waiter or waitress?
This is your chance to show your genuine passion for the industry. Talk about the things that excite you, such as:
- Creating memorable dining experiences for guests.
- Learning about different cuisines and cultures.
- Building relationships with customers and colleagues.
- The fast-paced and dynamic environment of a restaurant.
- The opportunity to earn good tips and build a rewarding career.
Remember, these are just a few examples. Being yourself, sure of yourself, and showing the interviewer that you have the personality, skills, and drive to be a great waitress are the most important things.
Now, let’s dive into some specific scenarios you might encounter during your interview:
How would you handle a difficult customer?
Show the interviewer that you can stay calm, professional, and empathetic in the face of challenging situations. Explain how you would actively listen to the customer’s concerns, offer solutions to resolve the issue, and strive to turn a negative experience into a positive one.
Can you describe a time when you went above and beyond for a customer?
This is your chance to showcase your dedication to exceeding expectations. Share a story about a time when you went the extra mile to make a customer’s experience truly special, whether it was customizing a dish, offering a complimentary dessert, or simply going out of your way to make them feel valued.
What are your strategies for upselling menu items?
Demonstrate your salesmanship skills by explaining how you would subtly suggest additional items without being pushy. Highlight your knowledge of the menu and your ability to recommend dishes that complement the customer’s order and enhance their dining experience.
How do you handle cash and card transactions accurately?
Show the interviewer that you’re meticulous with handling money. Explain how you count cash carefully, double-check change, and process card payments securely, ensuring accuracy and integrity in every transaction.
What are your strategies for working effectively with the kitchen staff?
Emphasize your teamwork skills by explaining how you communicate clearly with the kitchen, relay orders accurately, and work collaboratively to ensure smooth service and timely food delivery.
How would you deal with a customer who is unhappy with their meal?
Show your problem-solving skills and commitment to customer satisfaction. Explain how you would apologize for the inconvenience, listen attentively to their concerns, and offer solutions such as replacing the meal, suggesting an alternative dish, or providing a discount.
Can you describe a time when you made a mistake with an order and how you rectified it?
Everyone makes mistakes, but it’s how you handle them that matters. Show the interviewer that you’re accountable and solution-oriented. Explain how you would acknowledge the error, apologize sincerely, and take immediate steps to correct the mistake and make things right for the customer.
Remember, these are just a few examples of the many questions you might be asked during a restaurant waitress interview. By preparing for these questions and showcasing your skills, personality, and passion, you’ll be well on your way to landing your dream job and becoming a hospitality superstar!
Here are some additional tips to help you ace your interview:
- Dress professionally and arrive on time.
- Be enthusiastic and positive.
- Make eye contact and smile.
- Speak clearly and confidently.
- Ask thoughtful questions about the restaurant and the position.
- Follow up with a thank-you email after the interview.
With the right preparation and a genuine passion for hospitality, you’ll be serving up success in no time!
How would you rate your upselling skills?
Upselling is an important skill for increasing revenue.
“I would rate myself 8 out of 10. I always look for opportunities to upsell, like suggesting appetizers or premium drinks. ”.
Describe your last dining experience and how it could have been improved.
This question gauges the candidate’s awareness of the dining experience from a customer’s perspective.
“The last time I dined out, the food was excellent but the service was slow. A more attentive waiter could have made the experience perfect. ”.
WAITRESS + WAITER Interview Questions And Answers! (Waitress Interview Prep Guide)
FAQ
How to pass a waitress interview?
How do you introduce yourself in a waitress interview?
Why do you want to work here as a waitress?
What questions are asked in a restaurant waiter interview?
If you’re applying for a waiter or waitress job, you can expect to be asked a range of questions about your experience, availability, and customer service skills. In this guide, we’ve compiled a list of the most common restaurant waiter interview questions and answers to help you prepare for your next job interview.
How do you answer a waiter/waitress interview question?
This is a fairly easy waiter/waitress interview question and your hiring manager will appreciate a straightforward answer. Be honest and upfront. Remember, you can still get a job as a server without any experience at all if you sound confident and professional. Answer (if you have experience): I have over 6 years experience as a server.
What skills do you need to be a restaurant waitress?
When the restaurant is bustling, multitasking and time management become essential skills for a waitress. Interviewers ask this question to gauge your ability to juggle multiple responsibilities, stay organized under pressure, and ensure customers receive excellent service.
What do interviewers want from a waitress?
As a waitress, you’ll encounter a variety of personalities and situations, and your ability to handle them with grace and professionalism is essential. Interviewers want to know if you can think on your feet, remain calm under pressure, and find solutions that satisfy both the customer and the establishment.
