To keep your service running well, you need to pay your water bill on time. There are several easy ways to pay your water bill through Rockwood Water People’s Utility District. We will talk about the different ways you can pay your Rockwood Water PUD bill in this article.
Overview of Rockwood Water PUD
Rockwood Water PUD is the main provider of water services to over 20000 residents in the Portland metropolitan area. As a public utility district they are a not-for-profit, community-owned organization.
Rockwood Water PUD sends out water bills on a monthly or bi-monthly basis depending on your service area. Bills are typically due 20 days after the billing date. It’s important to pay your bill on time to avoid late fees or service interruption.
Rockwood Water PUD gives you a number of ways to pay that will work for you. Let’s take a closer look at each of these ways to pay your bills.
Pay Online
The easiest way to pay your Rockwood Water PUD bill is online through their Municipal Online Payments website. You can pay by credit card, debit card or electronic check.
To pay online
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Go to the Municipal Online Payments website at https //www,municipalonlinepayments,com/rockwoodor
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Enter your 10-digit account number and 4-digit PIN
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Select whether you want to make a one-time payment or set up recurring payments
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Enter your payment information and submit
If you pay before 11:59 p.m. PST, the money will be added to your account the next business day. You’ll receive an emailed receipt for every online payment.
Paying online is fast, secure and available 24/7. This is the best choice if you want to set up recurring payments that happen automatically.
Pay by Phone
You can also pay your water bill over the phone by calling Rockwood Water PUD at (503) 665-4179. They accept Visa, Mastercard, American Express, Discover and electronic checks over the phone.
To pay by phone:
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Call (503) 665-4179
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Select the “Pay Bill” option and follow the prompts
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Enter your 10-digit account number and billing zip code
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Enter your payment information
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A customer service rep can also assist you if you have any questions
Paying by phone is quick and you can get immediate help from a customer service agent. Just make sure to call during business hours which are Monday-Friday from 8am-5pm.
Pay by Mail
If you prefer, you can mail in a check or money order payment to:
Rockwood Water PUD
19601 NE Halsey St
Portland, OR 97230
Please include your 10-digit account number on the check or money order. Mailed payments take 5-7 business days to process.
Paying by mail is a fine option if you don’t mind the slower processing time. Just make sure to get your payment in the mail several days before the due date.
Pay in Person
You can also pay your water bill in person at the Rockwood Water PUD office located at:
19601 NE Halsey St
Portland, OR 97230
Their office hours are Monday-Friday from 8am-5pm, closed between 12pm-1pm.
When paying in person you can pay by cash, check, money order or credit/debit card. Rockwood Water PUD accepts Visa, Mastercard, American Express and Discover.
Paying in person allows you to talk directly with a customer service rep and get same day payment processing. Just keep in mind their office is closed from 12pm-1pm daily.
Sign Up for Auto Pay
For maximum convenience, sign up for auto pay. This automatically debits your water bill from your bank account each month.
To enroll in auto pay:
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Print and fill out the Auto Pay Authorization Form
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Include a voided check or deposit slip
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Mail the form to Rockwood Water PUD
Once set up, you don’t have to worry about missing payments. Your bill is paid automatically on the due date directly from your bank account.
Auto pay also gives you a $1 discount per billing period. It’s the easiest hassle-free way to pay.
Avoid Late Fees
Make sure to pay your Rockwood Water PUD bill by the due date listed to avoid late fees. If your payment is even 1 day late, you will be charged a $10 late fee.
If a payment is 15 days past due, you’ll receive a final shutoff notice and be charged a $30 fee. If the bill remains unpaid, your water service may be disconnected.
Avoid headaches and extra charges by paying on time through one of the options discussed. Setting up auto pay is the best way to never miss a payment.
Contact Rockwood Water PUD with Questions
If you have any questions about your water bill or paying your bill, contact Rockwood Water PUD customer service:
Phone: (503) 665-4179
Email: [email protected]
Their team can explain your bill, provide the account balance, take a payment, set up payment plans for past due balances and more.
Paying your monthly water bill to Rockwood Water PUD is fast and straightforward through their website, phone, mail, in person or with auto pay. Choose the option that works best for you. Just be sure to pay by the due date to avoid any late fees.
Rockwood Water PUD OCT 2018
How do I pay my Rockwood water bill online?
You can pay your water bill online by VISA, MasterCard, American Express, Discover, debit or check through our Municipal Online Payments website. Just click on this link. You can mail your payment to: Rockwood Water People’s Utility District, 19601 NE Halsey Street, Portland, Oregon 97230.
How does Rockwood water billing work?
Rockwood Water’s service area is divided into 8 billing zones. A billing zone map can be found here. Water bills are calculated on a two-month period of time. The bill is a combination of a Meter Charge that varies with the size of the meter (most residential customers have a 5/8″ meter) and a charge based on actual water usage.
How do I contact Rockwood water?
Rockwood Water is committed to providing quality customer service. You can email [email protected] or call the District office at 503-665-4179 if you have questions about your bill or service. org. Our Customer Account Specialists are available from 8:00 a. m. to 5:00 p. m. , Monday through Friday.
Where does Rockwood water come from?
**Rockwood Water PUD (District) usually gets its water from the Bull Run Watershed, which it buys from the City of Portland. At times, usually in the summer, the District will augment that supply with groundwater from the District’s wells.
Does Rockwood water have PFAS?
To ensure the quality of our water Rockwood regularly tests its water for contaminants. There has been no detection of PFAS in our groundwater sources. We also buy our drinking water from The City of Portland, and PFAS have not been found in any of it: portland gov/water/PFAS.
