The Complete Guide to Paying Your Rolla Municipal Utilities Bill

Paying your utility bill on time every month is an important responsibility As a customer of Rolla Municipal Utilities (RMU), you have several convenient options for paying your bill In this comprehensive guide, we’ll walk through all the ways you can pay your RMU bill, from online payments to paying in person.

Overview of Payment Options

RMU offers a variety of payment options to fit different lifestyles and preferences The main ways to pay your RMU bill are

• Online via the RMU website
• By phone
• Automatic bank draft
• In person at the RMU office
• At local banks
• By mail
• Drop box outside RMU office

Now let’s explore each of these RMU bill payment options in more detail.

Paying Online

The easiest and most convenient way for many customers to pay their RMU utility bill is online via the RMU website.

To make an online payment, you’ll need:

• Your RMU account number
• A credit/debit card or checking account information
• A valid email address

Online payments can be made anytime, day or night. You can pay your entire balance due or make a partial payment. The online payment system accepts Visa, Mastercard, Discover, debit cards, and e-checks.

The maximum amount for a single online credit/debit or e-check transaction is $2,000. If your balance exceeds $2,000, you’ll need to make multiple transactions.

After entering your payment information, you’ll receive a confirmation email with your payment details and electronic receipt. RMU uses your email solely for this payment confirmation.

Paying online saves you time and gives you flexible payment options from the convenience of your home or smartphone.

Paying by Phone

In addition to online payments, RMU offers a few different options for paying your utility bill over the phone:

Automated Payments

You can make automated phone payments 24/7 by calling 855-203-1283. This automated system will guide you through the process of entering your RMU account number and credit/debit card information to pay your bill.

Speaking with a Customer Service Rep

If you prefer to speak with a live person, call the RMU Customer Service team at 573-364-1572 during regular business hours. The representatives can take your payment over the phone using a credit or debit card.

Phone payments allow you to easily pay your bill on the go or speak with a real person if you have any questions.

Automatic Bank Draft Payments

One of the easiest ways to ensure your RMU utility bills get paid on time every month is by enrolling in automatic bank draft payments.

With this option, RMU will automatically deduct your monthly bill amount directly from your checking account around your bill’s due date. You won’t have to remember to go online or mail payments.

To enroll, bring a voided check to the RMU office and fill out a form to authorize the automatic payments. RMU will then handle the rest!

Automatic bank drafts provide a convenient “set it and forget it” way to pay your utility bills.

Paying at Local Banks

RMU has partnered with several local Rolla banks to allow you to pay your utility bills in person. The participating banks include:

• Citizens Bank of Newburg
• Phelps County Bank
• Town & Country Bank
• First State Community Bank

To pay at the bank, simply bring your current RMU bill to the bank and they will collect your payment and stamp your bill as paid. You’ll want to make checks payable to RMU.

This can be a good option if you already do your banking in person. However, banks cannot accept RMU payments for past due bills.

Paying by Mail

You can always mail your utility bill payments by sending a check or money order to:

Rolla Municipal Utilities
PO Box 767
Rolla, MO 65402

Be sure to include your remittance stub or write your RMU account number on the check so your payment gets applied properly.

Allow 3-5 business days for mailed payments to reach RMU and be processed. Payments mailed after the due date may incur a late fee.

Paying at the RMU Office

For those who prefer paying bills in person, you can bring cash, check, or credit/debit card payments directly to the RMU office.

The office is located at:

102 West 9th Street
Rolla, MO 65401

Office hours are Monday-Friday from 8am-5pm. The office has an indoor and drive-up dropbox to drop off payments after hours. Payments left in the dropbox after 3pm will be processed the next business day.

Paying at the office allows you to pay with multiple methods and get same-day payment processing during business hours.

Choosing the Best Payment Method for You

As you can see, RMU offers a wide variety of options for paying your monthly utility bills. Here are some tips for choosing the best payment method for your needs:

• If you want maximum convenience, enroll in automatic bank drafts or pay online.
• To speak with customer support, pay online or call during business hours.
• To pay with cash, visit the office or a local bank.
• If you’re on the go, pay online from your phone or use the automated phone system.
• To avoid late fees, build in time for mailed payments to be received.

No matter which option you choose, RMU aims to make paying your bill as quick and easy as possible. Reach out if you ever have any questions on the payment process.

Avoid Late Fees with On-Time Payments

One final note – be sure to pay your RMU utility bills by the due date listed to avoid late payment fees. If you anticipate having issues paying on time, contact RMU customer support right away to discuss payment plan options and avoid disruption of your utility services.

Stay on top of your account with the various convenient payment methods offered by Rolla Municipal Utilities. Consistently on-time payments will keep additional fees off your monthly bills!