As a San Antonio Water System (SAWS) customer, you need to make sure you pay your water bill on time. This article will explain all the different ways you can pay your bill and give you advice on how to understand it and set up automatic payments.
Overview of SAWS
The largest water and sewer company in Texas is SAWS. It serves more than 1 5 million people in Bexar, Atascosa, Medina and Comal counties. The utility is in charge of treating wastewater and getting drinking water from the Edwards Aquifer to people who need it.
As a SAWS customer, you get bills every month for the water and sewer you use. To avoid late fees or service interruptions, it’s important to pay these bills on time. SAWS gives you a number of ways to pay your bill, so it’s easy and quick to do so.
Ways to Pay Your SAWS Bill
There are several ways you can pay your SAWS bill each month:
Pay Online
Our online payment system, My Account, makes it easy for you to pay. More than just seeing and paying bills is possible.
To pay online with a debit/credit card you can use SAWS’ third-party processor KUBRA. KUBRA accepts Visa, MasterCard Discover and American Express, and a convenience fee applies.
Automatic Direct Debit
You can enroll in automatic direct debit to have your SAWS bill paid directly from your bank account each month This convenient option is free You can enroll through your My Account portal or by submitting a paper application.
Pay In-Person
You can pay your bill in-person at one of SAWS’ two Customer Service Centers. They accept cash, checks, money orders or debit/credit cards. You can also pay at partner pay agencies around San Antonio.
Pay by Phone
Call 210-704-SAWS (7297) to pay over the phone using a debit/credit card or check. KUBRA processes these payments for a fee.
Pay by Mail
You can mail in a check or money order using the return envelope provided with your paper bill. Send payments to:
San Antonio Water System
P.O. Box 650989
Dallas, TX 75265-0989
Be sure to allow enough time for mailed payments to reach SAWS by your due date.
Tips for Understanding Your Bill
Reviewing your SAWS bill closely each month can help you understand your charges and watch for any spikes in usage. Here are some tips:
-
Check the meter read dates – Are they consistent month-to-month? A big jump in days could signal a leak.
-
Review water usage history – Compare your usage over the last 13 months to catch inconsistencies.
-
Check for rate changes – Rates are updated annually on January 1.
-
Verify account & service address – Make sure all details are correct.
-
Look for notification flags – These indicate important account notices.
Don’t hesitate to contact SAWS customer service if you have any questions about charges or policy changes.
Setting Up Automatic Payments
Enrolling in automatic payments through SAWS can make bill payment a breeze. Here’s how to do it:
-
Log into your My Account portal online or complete a paper application.
-
Enter your bank account information for payments to be debited directly.
-
Pick a debit date at least 10 days after your bill generation date.
-
Confirm the enrollment in your My Account portal or watch for a confirmation letter.
SAWS will continue sending paper or electronic bills for your records, but payments will happen automatically on the date you selected. Keep an eye on your account to make sure payments go through as expected.
Avoid Late Fees and Service Disruption
If you miss a SAWS bill payment, you may face:
-
A 10% late fee on unpaid balances
-
Water service restriction after 30 days past due
-
Possible disconnection after 60+ days past due
-
Additional fees for reconnection
Avoid these by paying on time, enrolling in automatic payments, or contacting SAWS immediately if you anticipate difficulty paying a bill. They offer payment plans and assistance programs to customers in need.
Contact SAWS Customer Service
If you have any questions or concerns about your SAWS bill payment, customer service can help:
-
Call 210-704-SAWS (7297)
-
Visit a SAWS Customer Service Center
-
Email or chat through their website
-
Submit inquiry through your My Account portal
SAWS provides extensive resources to make bill payment easy. Stay on top of your account, and don’t hesitate to contact them so you can pay your bill on time each month.
Water Bill Past Due? SAWS Can Help.
Want more time to pay a bill that’s past due? We can help you set up a payment plan with low monthly payments.
Water is an essential part of life. We want to make sure no family ever has to be disconnected because they can’t pay their bills.
Our partner agencies throughout the city offer a range of assistance programs for those struggling with financial hardships.
Stage 3 Rules in Effect
Landscape watering is allowed only once a week on your day: 5 – 10 a. m. and 9 p. m. – midnight.
Do you know what goes on inside our sewer system? When it comes to sewer backups, our Pipes Don’t Lie! They show us exactly what clogged them. Learn more about the different causes of sewer backups, and how you can be part of the solution.
GET CURRENT. STAY CONNECTED.
San Antonio resident questions high SAWS bill at empty house
FAQ
What is the phone number for San Antonio Water System pay bill?
Does San Antonio Water System have an app?
If you’re a San Antonio Water System customer, you can use the SAWS My Account Beta app to view and pay your bill, manage your water use, track water service outages and much more.
How much is water per month in San Antonio?
|
City/Utilities
|
Average Gas Bil, $
|
Average Water Bill, $
|
|
San Antonio
|
$110.58
|
$45.64
|
|
Dallas
|
$110.58
|
$41.23
|
|
Austin
|
$110.58
|
$70.39
|
|
Fort Worth
|
$105.26
|
$40.39
|
Why is my water bill so high in San Antonio?
Could there be a leak in or around your home? If your water bill has suddenly increased, follow these simple instructions on using your water meter as a leak detector. Is Your Toilet Running? That leaky toilet could be wasting 1,440 gallons of water every day.
How much does a San Antonio water system credit card payment cost?
Thank you for using San Antonio Water System credit card payment system powered by KUBRA. For a fee, this service allows you to make a payment by credit or debit card. $1. 85 per $500 payments for residential accounts. $1. 85 per $300 payments for commercial accounts. Your account number can be found on your recent bill.
What payment methods does San Antonio water company offer?
On-line: Visa, Mastercard and Discover card. Automatic payment makes it easy for you to never be late or miss a payment. A one-time application and voided check allows San Antonio Water Company to automatically withdraw the money owed on the due date without you doing anything more. We will continue to send an invoice for your records.
How do I contact San Antonio water system?
The San Antonio Water System is at 2800 US Highway 281, San Antonio, Texas 78212, and is open from 8 a.m. to 5 p.m., Monday through Friday. You may contact the SAWS Call Center by calling (210) 704-7297 (SAWS). For water and sewer emergencies, press option 1. For general Customer Service Press Option 2.
Will San Antonio Water Company send an invoice for my records?
We will continue to send an invoice for your records. Online Bill Pay makes it easy for you to manage your San Antonio Water Company’s utility account. You can view statements online, see payment and usage history, and make online payments with the use of your Visa, Mastercard and Discover card.
How do I report water wasting in San Antonio?
You may contact the SAWS Call Center by calling (210) 704-7297 (SAWS). For water and sewer emergencies, press option 1. For general Customer Service Press Option 2. Report water wasting online or contact SAWS Water Conservation at (210) 704-7283 (SAVE). For SAWS Conservation citations, violators may pay through the San Antonio Municipal Courts.
How do I pay a saws citation in San Antonio?
For SAWS Conservation citations, violators may pay through the San Antonio Municipal Courts. For SAWS Claims Administration, please call (210) 233-2984 Monday through Friday between 8am-5pm. View Watering Rules and Drought Restrictions here.
