How to Pay Your San Antonio Water Systems (SAWS) Bill Online or In Person

If you live in the San Antonio area and get your water and sewer services through San Antonio Water Systems (SAWS), you receive regular billing statements that must be paid to avoid service disruption. SAWS offers convenient online, phone, mail, and in-person payment options. Read on for a complete guide to paying your SAWS bill.

Online Payment Options

Paying online is the fastest and most convenient way to take care of your SAWS bill payment SAWS offers two online payment options

SAWS Online Account Management

You can pay bills directly within your SAWS online account portal. First, you’ll need to create an online account with your account number and personal details. Once set up, you can:

• View current and past billing statements
• Make one-time payments on current or past due balances
• Set up recurring automatic payments
• Go paperless
• Update account and payment information
• View water usage

SAWS Pay Online

Even without an online account, you can make quick one-time payments through SAWS Pay Online. Just go to SAWS Pay Online and enter your account number, balance due, and payment details to complete the transaction.

No registration needed! This is best for occasional one-off payments versus recurring bills.

Payment Methods

You can use the following payment methods when paying your SAWS bill online:

• Debit or credit card (Visa, Mastercard, American Express, Discover)
• Electronic check with your routing and account number
• Electronic debit from a checking or savings account

Monitor your monthly statements closely and take advantage of the ease of online payments to avoid late fees and service interruptions!

Paying by Phone

In addition to online payments, SAWS offers a convenient automated phone payment system. Call 1-800-783-5368 anytime to make a payment by phone using your debit/credit card or electronic check. Just have your account number and payment details handy when you call.

Paying by Mail

If you prefer to mail in your payment the old fashioned way with a check or money order, you can send it to:

SAWS
P.O. Box 2449
San Antonio, TX 78298

Be sure to include your account number on the check or stub portion of your bill payment. Allow 5-7 business days for mailed payments to post to your account to avoid late fees.

Paying In Person

You also have several options for making SAWS bill payments in person with cash, check, money order or card:

SAWS Headquarters

Visit the SAWS main office at 2800 US Hwy 281 N, San Antonio, TX 78212 Monday-Friday from 8am-5pm to make a payment.

Payment Kiosks

SAWS has payment kiosks located around San Antonio to take payments in person with cash, credit, debit or checks. Kiosks are available 24/7.

Authorized Payment Centers

Over 200 authorized retail payment centers accept SAWS bills in person. Locations include H-E-B stores, CVS pharmacies, and other retailers. Visit the SAWS website to find pay stations near you.

MoneyGram

Make cash payments at any MoneyGram location such as Walmart using Receive Code #15306. Locate MoneyGram locations.

Take advantage of these in-person payment options if you prefer to pay with cash or need to make a same day payment to avoid service disruption due to a past due bill.

Billing Schedule and Cycles

SAWS bills residents on a monthly basis for water and sewer services. Your billing date is determined by your location.

Payment is due by the due date shown on your current bill to avoid penalties. SAWS does not offer grace periods for payments. Late fees are assessed if payment is not received on the due date.

Review your monthly statements closely to ensure accurate and timely payment each billing cycle. Contact SAWS immediately if you notice any irregularities on your bill. Monitor your water usage regularly as well so you can catch leaks or changes in behavior that might impact your charges.

Staying current on your SAWS utility bill ensures smooth and continuous service delivery.

Account Management Tips

Use these tips and best practices for seamlessly managing your SAWS account and payments:

• Go paperless with e-bills to receive statements electronically.
• Sign up for bill reminders by text, email or phone before your due date.
• Update your contact information if you move or change numbers.
• Set up automatic recurring payments to avoid late fees.
• Watch for notice of rate changes that may impact your bills.
• Address high usage promptly to avoid increased charges.
• Take advantage of conservation programs to reduce usage and lower bills.
• Report payment issues immediately to avoid penalties and disruption.

Closely monitoring statements, proactively updating your account details, and utilizing automated payments helps simplify bill management with SAWS.

Payment Assistance Programs

If you are struggling to cover your SAWS bill due to financial hardship or other issues, payment assistance options may be available:

Bill Payment Assistance Fund

This program offers eligible customers a credit on their SAWS bill one time per year. Apply through the Society of St. Vincent de Paul.

Plumbers to People

Income-qualified homeowners can get minor plumbing repairs, fixture replacements, and leak detection services for free to reduce water usage and bills.

Project Agua

Clients of Project Agua social services may qualify for help paying water bills along with other aid.

Special Payment Arrangements

In certain cases of hardship, SAWS may allow customized payment plan arrangements on past due balances.

Contact SAWS as soon as possible if you anticipate difficulty paying your bill so they can discuss available assistance programs and emergency relief to avoid service disruption.

Managing and paying your SAWS water and sewer bill is quick and convenient through the online account portal and payment options. But if you do run into issues, you also have in-person, phone, mailed or automated payment choices. Keep your account in good standing by paying each bill on time and in full each month.