How to Pay Your San Diego Water Bill: A Step-By-Step Guide

Paying your water bill in San Diego is easy with the various payment options offered by the Public Utilities Department. As a San Diego resident, it’s important to pay your water bill on time each month to avoid any late fees or service disruptions. This comprehensive guide will walk you through the different ways you can pay your San Diego water bill.

Online Payment

The fastest and most convenient way to pay your San Diego water bill is online through the city’s website. To pay online, go to https://www.sandiego.gov/public-utilities/customer-support/pay-your-bill and click on the “Pay Online” button. You’ll need to enter your account number, service address street number, and billing information.

Paying online allows you to securely pay your bill 24/7. You’ll get instant confirmation once the transaction goes through. One thing to note is there is a service fee for online payments – 1.59% or $1.50 minimum for residential accounts and 2.25% for commercial. Still, the convenience of paying online makes it worth it for most customers.

Automatic Deduction

Another easy option is to set up automatic deduction from your checking account to pay your water bill. With this method payments are automatically withdrawn 15 days after your billing statement each month.

To enroll in automatic deduction, download the Automatic Payment Form from the city’s website and mail it to:

City of San Diego Public Utilities Department
Customer Support Division
P.O. Box 129020
San Diego, CA 92112-9020

It takes about 10 business days to process automatic deduction requests. Once it’s set up, you don’t have to worry about missing payments again!

Pay by Mail

If you prefer to pay your water bill by mail, simply send your payment and the bill stub in the courtesy reply envelope included with your bill each month. If you don’t have the reply envelope, you can mail payments to:

City of San Diego Public Utilities Department
Customer Support Division
PO Box 129020
San Diego, CA 92112-9020

Be sure to include your payment stub to ensure your payment is credited properly. Allow 5-7 business days for mailed payments to process.

In-Person Payment

You can also pay your San Diego water bill in person at one of the designated payment locations around the city. The Office of the City Treasurer lobby accepts walk-in payments from 9am-4pm, Monday to Thursday, excluding holidays.

City Treasurer Office
1200 Third Ave, Suite 100
San Diego, CA 92101

There are also many authorized payment centers located throughout San Diego. Refer to the map on https://www.sandiego.gov/public-utilities/customer-support/pay-your-bill to find a payment center near you.

Payment Tips & Troubleshooting

• If you need to make a payment before receiving your bill, you can send a check payable to “City Treasurer” to the payment address above. Just be sure to include your account number.

• You can view your current bill amount owing immediately on the MyWaterSD portal, though your full statement may take 24 hours to generate.

• If you don’t receive your bill, call 619-515-3500 to have your statement reissued. You won’t incur late fees or disconnection during billing issues.

• If you receive several months’ worth of bills at once and can’t pay in full, you can request an installment plan to pay over time without penalties.

• For high bills due to a leak, request an adjustment by uploading proof of the leak. The city will review and adjust your bill accordingly.

• If your bill shows an estimated read, you can upload a picture of your current meter read to have your bill recalculated.

Paying your San Diego water bill is quick and easy through the various options offered. Be sure to pay by the due date each month to avoid any service disruptions. Contact the Public Utilities Department if you have any questions or issues with your water bill or payment options. Consistently paying on time can also help you establish a good payment history with the city’s water department.