A Guide to Paying Your San Jose Water Bill

As a customer of San Jose Water, you have several convenient options to pay your water bill each month. San Jose Water offers online payments, phone payments, mail payments, in-person payments, and automatic payments to give customers flexibility in how they take care of their bill. This comprehensive guide will walk through the various payment methods available and provide tips for avoiding late fees.

Online Bill Pay

The easiest way for most customers to pay their San Jose Water bill is online through the utility’s website. Online payments can be made at https://www.sjwater.com/payments.

In September 2023, San Jose Water will launch a new online bill pay portal which will require all customers to create a new online account. Once registered, you can log in anytime to view your balance and make a payment.

The new online portal accepts checking/savings accounts, credit cards, Apple Pay, Google Pay, Venmo, PayPal and more. You can also setup recurring automatic payments through the new portal.

Pay by Phone

To pay your water bill by phone, call 1-877-401-0085. This automated phone payment system is available 24/7 and accepts both credit cards and bank account payments. You’ll need to enter your 10-digit San Jose Water account number along with bank routing and account numbers to process the payment by phone.

Pay by Mail

Mail payments should be sent to:

San Jose Water
P.O. Box 7045
Pasadena, CA 91109-7045

Be sure to allow 3-5 business days for mailed payments to be received and processed Include your payment stub or write your 10-digit account number on the check.

Pay in Person

San Jose Water has partnered with CheckFreePay to accept cash payments at retail locations. With over 20 CheckFreePay locations in San Jose, you can find one convenient for in-person payments near you. Visit the CheckFreePay page on their website to locate participating check cashing stores and banks.

Setup Automatic Payments

The most convenient way to pay your water bill is by enrolling in automatic payments. This automatically deducts your monthly water payment from your checking account or credit card on the due date.

To enroll in automatic payments, first create an online account on San Jose Water’s new payment portal. Once logged in, you can complete the auto-pay enrollment process. Payments will debit on your bill’s due date each month going forward.

Avoid Late Fees

San Jose Water charges a late fee of $7 if payment is not received by the due date on your monthly bill. Setting up automatic payments is the best way to avoid late fees. If enrolled in auto-pay, your bill is paid on time each month automatically.

You can also avoid late fees by carefully noting the due date on your bill and manually processing an on-time online, phone, mail or in-person payment each month. Don’t delay – pay right when you receive your bill to avoid forgetting and having payments crossover into late fee territory.

Payment Assistance Programs

If you are having difficulty paying your water bill in full each month, contact San Jose Water to ask about payment assistance programs. Some available options include:

• Payment arrangements – Call to set up a payment plan for past due balances.

• Low-income payment assistance – Offers bill discounts to qualifying low-income customers.

• Medical baseline allowance – Provides additional water allowance for customers with medical needs.

Don’t hesitate to explain your personal situation and work with customer service to find a solution if you are struggling to pay your monthly water bill.

Contact Customer Service

Reach out to San Jose Water’s customer service team with any questions about your account, your bill, payment options or payment assistance programs. Customer service is available:

• By phone at (408) 279-7900, Monday-Friday 8am-5pm

• By email through their online Contact Form

• In-person service is not available as their office remains closed to walk-ins.

San Jose offers a comprehensive billing and payment process with options to suit every customer’s needs and preferences. Pay online, by phone, by mail or in-person. Consider enrolling in automatic payments for maximum convenience. If you need assistance paying your bill, contact customer service right away to avoid disruption of your water service.

Paying Your Municipal Water Bill

In addition to your San Jose Water utility bill, residents of San Jose may also receive a separate bill for municipal water service from the City of San Jose. Here is an overview of how to pay your municipal water bill:

View and Pay Your Bill Online

The City of San Jose offers an online portal for viewing and paying your municipal water bill. To access it, visit https://www.sanjoseca.gov/your-government/departments-offices/environmental-services/water-utilities/drinking-water/pay-my-muni-water-bill.

First-time users will need to register for an online account. Once registered, you can log in anytime to check your current balance and make a payment.

Pay by Mail

Mail your municipal water bill payment to:

Revenue Collection
200 East Santa Clara Street
San Jose, CA 95113

Be sure to include your payment stub or write your account number on the check. Allow 5-7 days for delivery and processing of mailed payments.

Pay by Phone

Call 408-535-3500 to pay your municipal water bill by phone. You will need to enter your account number and follow the prompts to complete the payment.

Avoid Late Fees

The City of San Jose charges a 10% late penalty fee if municipal water bills are not paid by the due date. Avoid late fees by paying on time through the online portal, by mail or by phone.

You can receive bill reminders by email or text through the online account system. Enroll in paperless billing to receive your bill electronically rather than by mail.

Payment Assistance

Customers facing financial hardship may qualify for bill payment assistance programs through the City’s Revenue Collection office. Call 408-535-3500 and explain your situation to learn about available municipal water bill assistance options.

Handling payment promptly each month for both your San Jose Water bill and your municipal water bill from the City of San Jose will help avoid any late fees or service disruptions. Enroll in paperless billing and automatic payments where possible to simplify the process. Seek assistance if you have trouble paying on time every month.