How to Pay Your San Marcos Utilities Bill Online

Thanks to online payment options, it’s now easier than ever to pay your San Marcos utility bill. If you live in San Marcos, Texas, you need to keep track of your City of San Marcos utility bill and make sure you pay it on time every month to avoid service interruptions. You can easily pay your city’s utility bill online, over the phone, through the mail, or in person.

There are many ways for people in San Marcos to pay their utility bills. This guide will show you all of them. We’ll show you how to call, mail, pay online, sign up for e-billing, pay by phone, or pay in person. You can also sign up for auto bill pay. We’ll also tell you about important dates and due dates every month and give you advice on how to avoid late fees.

Online Payment Options Offer Flexibility

Gone are the days of having to mail in a physical check each month or drive across town to pay your bill in person. The City of San Marcos now offers multiple ways to pay your utilities bill completely online. This makes it faster and more convenient than ever to pay your bill each month.

The most popular online option is to use the city’s online payment portal to pay your bill. You can make one-time payments each month, or sign up for auto bill pay which will automatically charge your card or withdraw from your bank account each month. Here are some key things to know about the online payment portal:

• Access it at https //connect,sanmarcostx,gov/

• Make one-time credit/debit card payments

• Enroll in auto bill pay with credit/debit card or bank account

• Your information is protected and not viewable by city staff

• You’re responsible for updating any expired card or account info

Another handy online option is signing up for e-billing. This allows your utility bill statement to be emailed to you each month rather than sent through regular mail. It’s faster, eliminates paper waste and ensures you get your bill on time. To get e-billing, simply log into your online account and select the e-billing option.

Paying by Phone is Quick and Easy

The City of San Marcos lets you pay your bills online, but they also have a simple automated phone payment system. Call 512-393-8333 at any time of the day or night to pay your bill over the phone with an electronic check, Visa, Mastercard, or Discover card.

This is a great option if you don’t want to deal with logging into your online account or missed signing up for auto bill pay. Just call the number, enter your card info using the automated prompts, and your payment will be immediately applied to your account.

Don’t Forget About Mail and In-Person Payments

While online and phone payments are incredibly convenient, the city does still accept utility payments by mail or in person for those who prefer these traditional options.

To pay by mail, simply send your payment to:

City of San Marcos
636 E Hopkins
San Marcos, TX 78666

Payments must be received by the due date to avoid late fees. Allow 3-5 days for your mailed payment to reach the city offices.

You can also pay your utility bill in-person at the Utility Billing office located at:

1040 Highway 123
San Marcos, TX 78666

During normal business hours, you can pay in person or at the drive-thru window. The city asks that you do not put cash in the drop boxes after business hours.

Understand Key Payment Dates Each Month

To avoid late fees and possible service interruptions, it’s essential to know the key payment deadlines each month. The City of San Marcos utility bills on four weekly cycles, with set billing dates, due dates and disconnection dates.

Your specific cycle depends on the location of your service address. Once you locate your cycle, these remain the same each month. Below are the details for each cycle:

• Cycle 1: Bills on the 16th, Due on 3rd of following month, Disconnect on 14th
• Cycle 2: Bills on the 24th, Due on 11th of following month, Disconnect on 21st
• Cycle 3: Bills on the 1st, Due on 18th of current month, Disconnect on 28th
• Cycle 4: Bills on the 8th, Due on 25th of current month, Disconnect on 4th

If any of these dates fall on a weekend or holiday, they are moved to the next business day. Check your monthly bill statement closely to see any adjusted due dates.

Avoid Late Fees With Proper Planning

With so many convenient payment options, there’s no reason your utility bill should ever be late. However, late fees can still occur if you simply forget or miss the published due dates. Here are some tips to avoid late fees:

• Mark your cycle’s due date on your calendar each month

• Enroll in e-billing to receive an email reminder

• Sign up for auto bill pay so it’s handled automatically

• Pay early or on the due date, not after

• Double check dates on each bill for adjustments

• Contact customer service immediately if you’ll be late

The late fee is 10% of your current balance, charged for any payments received after the printed due date. Avoid late fees by planning ahead and paying on time every month.

What to Do If Your Utilities Are Disconnected

If you miss multiple payment deadlines, the City of San Marcos may proceed with disconnecting your utilities on the scheduled disconnection date. Obviously, this is an outcome you’ll want to avoid at all costs.

If your utilities are unfortunately disconnected due to nonpayment, contact Utility Customer Services right away at 512-393-8383. You will not be able to restore service through the online payment options. You’ll need to speak with a representative to make a payment and have your utilities reconnected.

We’re Here to Help

Paying your utility bill doesn’t have to be a chore each month. The City of San Marcos offers flexible online, phone, mail and in-person payment options to fit every resident’s needs.

If you ever have any questions about your San Marcos utility bill or the available payment methods, don’t hesitate to contact Utility Customer Service at 512-393-8383. The friendly representatives are happy to assist you in setting up auto-pay, clarifying your bill or ensuring your payments are received on time.

Keeping track of due dates, payment options and avoiding late fees can seem complicated. But our comprehensive guide makes it easy to understand the ins and outs of paying your San Marcos utilities bill. Simplify your monthly payments by enrolling in auto bill pay and e-billing today.