Paying your water bill in Santa Fe is easy and convenient with the various payment options offered by the city and county. This article will walk you through the different ways you can pay your Santa Fe water bill whether you live in the city limits or the county.
Payment Options in the City of Santa Fe
If you live within the City of Santa Fe limits, your water service is provided by the City’s Public Utilities department. The Utility Billing Division handles payment processing and customer service for water bills. Here are the payment options available:
Pay Online
When you want to pay, the easiest and fastest way is to use the City’s payment portal. You can pay with a credit/debit card or electronic check. No service fees apply for online payments.
To pay online
- Go to www.santafenm.gov/paymentus
- Enter your account number and zip code
- Select “Pay Water Bill” and enter payment info
Pay by Phone
Call 505-955-4333 to pay over the phone with a City customer service agent. You can pay with a credit/debit card. Service fees apply to phone payments.
Pay by Mail
Mail a check or money order payable to “City of Santa Fe” to
City of Santa Fe Utility Billing Division
801 W San Mateo Rd
Santa Fe, NM 87505
Be sure to include your account number on the check. Allow 5-7 days for mailed payments.
Pay in Person
At the Utility Billing office at 801 W San Mateo Rd., you can pay with cash, a check, or a money order. You can also drop off payments at the parking lot drop box after business hours.
Pay via Direct Debit
Set up automatic monthly payments from your bank account. Get the Direct Debit form, fill it out, and send it in with a voided check.
Payment Options for Santa Fe County
The County Utilities department provides water to people who live in Santa Fe County but are not in a city or town. Here are your payment options:
Pay Online
Pay through the County’s online payment portal at www.santafecountynm.gov/payments. You can pay with credit/debit card or e-check.
Pay by Mail
Mail a check or money order to:
Santa Fe County Utilities
PO Box 276
Santa Fe, NM 87504
Include your account number on the payment.
Pay in Person
Bring payment to the County Public Works facility at 424 NM 599 Frontage Rd. You can pay with cash, check, or money order.
Pay via Drop Box
Use the 24/7 drop box located at the Public Works facility entrance to drop off payments.
Pay via Direct Debit
Fill out the direct debit form and submit with a voided check to set up automatic payments.
Tips for Avoiding Late Fees
To avoid late payment fees, make sure to pay your water bill by the due date printed on your statement. If the due date falls on a weekend or holiday, you typically have until the next business day to pay without a late fee.
Sign up for paperless billing and reminders through the city’s Eye On Water program or the county’s payment portal to get due date alerts. Consider enrolling in autopay or direct debit to ensure your bill gets paid on time every month.
Paying your water bill in Santa Fe is quick and easy, whether you utilize the city’s online portal, the county’s drop box, or good old mail. Review your options and choose the payment method that fits your needs. Consistently paying on time will help you avoid penalties – and keep the water flowing!
Welcome to Santa Fe County Utilities
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you.
Commercial and Residential Water and Wastewater Service Rates
On June 12, 2018, the Santa County Board of County Commissioners approved new rates for water and wastewater services. Please see Ordinances 2018-3 and 2018-4 or rate sheet summary for the new rates which will become effective July 13, 2018.
You can also call the main line at (505) 992-9870 with questions, comments, or concerns. If it’s after hours, please call 505-629-4631, or you can email us at sfcutil@santafecountynm. gov.
Santa Fe County Water/Wastewater Operations Physical Address 424 NM 599 Frontage Road Santa Fe, NM 87507
Mailing Address P. O. Box 276 Santa Fe, NM 87504 Office Hours Open Monday – Friday from 8 a. m. – 5 p. m. Closed on weekends and County Holidays.
Conjunctive Use Management Plan
City Hall Highlights: Water Billing Update from the Sangre de Cristo Water Division
FAQ
What is the phone number for the city of Santa Fe?
How do I pay my water bill in New Mexico?
Pay by Phone To pay your New Mexico Water bill over the phone using your bank account or Visa (credit or debit), MasterCard (credit or debit), or Discover card, call (888) 598-9825 (toll-free).
Who is the director of public utilities in Santa Fe?
City Announces New Public Utilities Director John Dupuis. Santa Fe, February 6: John Dupuis has been chosen by City Manager John Blair to lead the Public Utilities Department. Dupuis will start in the new position on Monday, March 6, 2023.
How do I pay my water bill in Santa Fe NM?
If you send the form and check by mail to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502, you can: In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments!.
Where can I send money to Santa Fe Water Division?
Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments! What are my options?.
How do I report a water emergency in Santa Fe?
After 5:00 p. m. on weekdays or weekends, call 505-955-4300. The City of Santa Fe dispatch is available 24 hours a day for reporting water emergencies and requesting emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.
What services does Santa Fe County utilities provide?
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you. Rates for Santa Fe County Utilities will change in Fiscal Year 2025, which runs from July 1, 2024, to June 30, 2025.
Does the city of Santa Fe have a free water app?
The City of Santa Fe now has an App called Eye on Water that you can download for free. Eye on Water provides you more control of your water usage by allowing you to monitoring your water usage on your phone, tablet, or computer. Return to Questions I had a leak and my bill is high. Does the City of Santa Fe offer relief?
What if I have a utility bill issue in Santa Fe Springs?
The city is aware of the issue and is working with the payment processor to update all affected accounts. We apologize for the inconvenience. If you have any further questions, please contact our billing team at (562) 409-7520 or [email protected]. © 2021 City of Santa Fe Springs, CA • Powered by revize.
