Paying monthly utility bills can feel like a chore But for customers of Scottsboro Electric Power Board (SEPB) in Alabama, paying their electric, internet, cable TV, and phone bills is now easier than ever SEPB offers multiple convenient payment options to fit any lifestyle or preference. Read on to learn about the flexible bill pay choices available.
SEPB is a municipal utility provider owned by the City of Scottsboro They deliver electric, internet, cable TV, and phone services to local homes and businesses SEPB understands the importance of providing modern, convenient billing and payment solutions to their valued customers.
Below we will explore the various methods customers can use to pay SEPB bills. Find the option that best matches your needs and make bill pay a breeze.
Online Customer Portal and Mobile App
For fast, easy payments on-the-go, the SEPB Customer Portal and Mobile App are ideal choices. These digital options allow customers to securely pay their bill online 24/7. Other benefits include
- Monitor real-time account usage and charges
- Review billing history
- Set up automatic payments
- Receive paperless billing
- Submit meter readings
- Report outages
With user-friendly account management at your fingertips, paying bills online is a snap. Download the SEPB app for your Apple or Android device or visit the Customer Portal on your desktop.
Bank Draft Payments
One of the most popular ways SEPB customers pay their utility bills is through the Automatic Bank Draft program. This convenient option automatically pays your monthly bill through a withdrawal from your checking account.
Benefits of bank draft payments include:
- Avoid late fees – Your bill is always paid on time
- Go paperless – No more paper bills to receive in the mail
- Save money on stamps – Automatic payments are free
- Set it and forget it – Completely automated
- Available to all customers – Residential and business accounts eligible
Enrollment is free and easy. Download the authorization form from sepb.net and mail it in to start bank draft payments. It’s one less bill to worry about every month.
Pay by Phone
For a fast, one-time payment, SEPB customers can pay their utility bill over the phone. Simply call 1-844-360-0195 anytime to make a payment by credit card or debit card. Be sure to have your 12-digit SEPB account number handy when you call.
While quick and convenient, please note there is a third-party processing fee charged for pay by phone payments. Still, it’s a useful option for last-minute payments before a due date or if you prefer phone payments.
FlexPay Program
SEPB offers a prepaid billing program called FlexPay to help customers budget their utility costs. With FlexPay, you pay for electricity before you use it and pay ahead to keep a positive balance.
Benefits of FlexPay include:
- Deposit not required to start service
- Pay anytime online, by phone, or in-person
- Receive balance alerts
- Pay ahead and “bank” money in your account
- No late fees, disconnects, or reconnection fees
- Ideal for fixed incomes or tightened budgets
To start FlexPay service, contact SEPB customer service. Once enrolled, you can monitor your balance and make payments through the online portal or mobile app. It’s an easy way to take control of your utility budget.
In-Person Payments
For customers who prefer to pay their bills in-person, SEPB has you covered. In-person payments can be made via:
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Cash – Only available for FlexPay customers at the SEPB office during business hours.
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Money Order – Money order payments are accepted without additional fees.
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Credit/Debit – Card payments are accepted in the office. A third-party processing fee applies.
The SEPB office is located at 404 E Willow Street in Scottsboro, open Monday to Friday, 8 AM to 4:30 PM. Stop by to make a payment or set up new service.
Additional Bill Pay Tips
To get the most out of SEPB’s bill payment options, keep these tips in mind:
- Enroll in paperless billing to receive bills via email only
- Sign up for account alerts to monitor usage and payments
- For auto-draft, choose a checking account to avoid fees
- Contact SEPB with any account or payment questions
The bottom line is that SEPB offers flexible solutions to fit your payment preferences. Take advantage of modern options like the online portal and mobile app for convenient account management on your schedule. Or rely on traditional routes like mailed payments or auto-draft deductions.
With multiple bill pay choices, paying your monthly SEPB bill is quicker and easier than ever before. Choose the method that suits your lifestyle so you can pay your bill stress-free.
SEPB Bill Pay Frequently Asked Questions
If you’re new to paying bills through Scottsboro Electric Power Board, you probably have some questions about getting started with their payment options. Here are answers to some frequently asked questions:
What all can I pay through the online portal?
You can pay your SEPB electric, internet, cable TV, and phone bills online through the customer portal.
Is there a fee to pay bills through the portal?
No, there are no fees to use the online portal and mobile app. It is a free service.
Can I set up automatic bill pay?
Yes, through the portal you can establish automatic monthly payments from your bank account or credit card.
What bills can I pay by phone?
You can pay your SEPB electric, internet, cable, or phone bill through pay by phone. A convenience fee applies.
When is the FlexPay program a good option?
FlexPay allows prepaid billing which is ideal for budgeting or avoiding deposits. It gives you more control over balances.
What are the SEPB office hours for in-person payments?
You can visit the office at 404 E Willow Street Monday-Friday, from 8 AM to 4:30 PM to pay in cash, check, or credit/debit.
How long does it take for mailed payments to process?
Mailed payments take around 7-10 days to arrive and process. Pay online, by phone, or in-person for instant processing.
Who do I contact for help with payments?
You can call SEPB customer service at 256-574-2680 or 256-574-2682 for any billing or payment questions.
SEPB offers modern payment options for fast, convenient billing management. Choose the method that fits your needs to pay bills with ease.
How to Pay SEPB Bills: A Step-By-Step Guide
Paying your electric, internet, phone and cable bills from Scottsboro Electric Power Board doesn’t have to be a chore. SEPB offers convenient online, over the phone, automatic, and in-person payment options.
Here is a step-by-step guide to paying your SEPB bill depending on which method you choose:
Online Bill Pay
- Visit SEPB.net and click on “Pay Online”
- Login to the SEPB customer online portal
- Select your account and click “Make Payment”
- Choose the amount to pay and enter payment details
- Review payment info and click submit
Mobile App Bill Pay
- Download the SEPB app on your Apple or Android device
- Login with your online portal username and password
- Select your account and tap “Pay”
- Enter the payment amount and details
- Review the payment summary and tap “Confirm”
Pay by Phone
- Call the SEPB pay by phone number: 1-844-360-0195
- Enter your 12-digit SEPB account number when prompted
- Use your phone keypad to select payment amount when prompted
- Follow the voice prompts to authorize and process your payment
Automatic Bank Draft
- Download the SEPB auto-draft form from the website
- Fill out the form with your account and banking details
- Mail the completed form to the SEPB office address
- The payment will automatically deduct each month
In-Person Payments
- Visit the SEPB office at 404 E Willow Street
- Get in line to make your payment
- Provide your account number and payment method to the clerk
- Make your payment via cash, check, money order or card
- Get a paper receipt as confirmation
No matter which method you choose, SEPB makes it quick and convenient to pay your monthly utility bills. Follow the simple steps to pay on your terms.
Why SEPB’s Bill Pay Options Are So Convenient
When it comes to paying bills, convenience is key. Scottsboro Electric Power Board understands this, and that’s why they offer such convenient bill payment options for customers:
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Online Portal – Pay anytime, anywhere with 24/7 online and mobile access
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Automatic Payments – Set it and forget it with auto-draft bank payments
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FlexPay – Prepay your account and monitor usage closely
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Text and Email Alerts
Stay Connected with Fast, Reliable High-Speed Internet
SEPB is committed to helping you stay connected. We offer several high-speed Internet packages perfect for your needs.
From local basic to premium movie channels, SEPB has the perfect cable package for you.
SEPB is your hometown digital phone provider. Whether you are calling across town or the country, your call will be crystal clear.
Affordable, Reliable Electric Service
SEPB knows that reliable energy is vital to today’s world. That is why we use the latest technologies to provide our customers with reliable electric service they can afford.
