Since our recent posts about Admin and Developer Interviews went over well, it’s time for us to post about Consultant Interviews! The Salesforce Consultant position is a natural next step for admins who want to move up in their careers or for IT pros who want to move their skills to an industry with a lot of growth.
We tried to make this post’s questions similar to the kinds of questions you might get in a real interview. There are both technical and less serious questions. Because some of these answers can mean a lot of different things, we’ll give you a list of possible answers.
Landing a job as a senior technical consultant can be challenging. You’ll need to demonstrate extensive technical expertise as well as strong communication, leadership, and problem-solving abilities. Mastering the interview is crucial to showcasing your skills and experience to potential employers.
In this comprehensive guide, we’ll explore some of the most common and critical senior technical consultant interview questions along with tips to craft winning responses.
Assessing Organizational Needs
One of the main jobs of a senior technical consultant is to look at the systems, infrastructure, and business needs of a company. This helps identify opportunities for improvement through technology.
Interviewers may ask:
How do you assess the needs of an organization when starting a new consulting engagement?
This allows them to evaluate your methodology and strategic approach
Some tips for a strong response:
-
Let the client know that you will begin by learning as much as you can about their business, such as their industry, competitors, processes, and pain points. Thorough research is key.
-
Discuss how you dig deeper through stakeholder interviews and workshops to map out systems, collect requirements, identify challenges, and understand goals.
-
Share how you analyze findings to pinpoint areas where new solutions and technologies can enhance efficiency, productivity, or user experience.
-
Emphasize how you align recommendations with business objectives and work collaboratively with stakeholders.
Vetting External Recommendations
Senior consultants are often called upon to evaluate systems or solutions recommended by third parties. Interviewers may ask:
If a client wants to implement a new system that has been recommended by an external party, how do you ensure that it is the right choice?
This tests your due diligence and critical thinking.
Suggested response points:
-
Explain that you don’t take such recommendations at face value. You dig deeper to understand the rationale and perform an impartial evaluation.
-
Share how you look at aspects like integration with existing systems, implementation costs, ROI, and ongoing support requirements.
-
Discuss researching vendor reputation, comparing alternatives, and identifying potential risks or pitfalls.
-
Note the importance of aligning with the client’s business needs and IT strategy versus just basing decisions on an external rec.
-
Highlight how you provide unbiased recommendations, giving clients all relevant information to make the best choice.
Staying Current on Technology
The tech landscape evolves at a rapid pace. Interviewers want to know:
How do you stay current on the latest IT developments and industry trends?
This reveals your commitment to continuous learning.
Ways to demonstrate your proficiency:
-
Share how you spend time daily/weekly reading technology publications, blogs, and news sites to stay updated. Name some trusted resources.
-
Discuss participating in events like seminars, conferences, and meetups to engage with the tech community. Mention any relevant memberships.
-
Explain how you leverage social media by following influencers and companies, joining groups, and using tools like RSS feeds.
-
Note taking online courses in emerging technologies and obtaining industry certifications to expand your knowledge.
-
Discuss setting up Google alerts for key technologies, vendors, or trends and enabling notifications from trusted sites.
Evaluating Legacy Systems
Consultants are often hired to evaluate outdated legacy systems and propose migration solutions. Interviewers may ask:
How do you determine whether to migrate a legacy system or propose a completely new solution?
This reveals your analytical approach and business acumen.
Suggested response points:
-
Explain how you start by thoroughly assessing the existing system’s functionality, data structures, interfaces and current performance.
-
Discuss researching the vendor roadmap to see planned updates and evaluating options to extend the system’s lifecycle through upgrades.
-
Note comparing requirements against new solutions on the market across aspects like features, scalability, costs, and ease of integration.
-
Share how you build business cases and ROI models to determine the best path forward based on both technical and business factors.
-
Highlight how you provide clear recommendations but allow stakeholders to make the final strategic decision.
Security Expertise
Cybersecurity is a pivotal concern. Interviewers may ask:
How do you ensure the solutions you implement meet modern security standards and best practices?
This reveals your security knowledge. Suggested response points:
-
Discuss keeping up-to-date on security trends, threats, and technologies through continuing education.
-
Share that you design solutions with security priorities like encryption, access controls, and data protection up front.
-
Explain how you reference established frameworks like NIST and ISO when implementing controls and safeguards.
-
Note the importance of testing – penetration testing, risk assessments, vulnerability scans – to validate security.
-
Highlight how you stay vigilant through ongoing monitoring and maintenance to identify any emerging issues.
Handling Project Issues
Things don’t always go according to plan. Interviewers may ask:
Can you share an example of when you had to handle a major issue during a client project and how you addressed it?
This tests your problem-solving skills under pressure.
Tips for an effective response:
-
Set the context by briefly explaining the project and the specific problem that arose.
-
Discuss how you quickly made stabilizing the situation your top priority and took mitigating actions.
-
Share the logical troubleshooting process you used to diagnose root causes.
-
Explain any innovative or creative workarounds you devised.
-
Note how you kept stakeholders informed and reassured throughout.
-
Describe how you updated plans to get the project back on track and implemented controls to prevent recurrences.
-
Share what you learned and how it has improved your project management approach.
Guiding Product/Feature Decisions
Consultants often advise on product or feature choices. Interviewers may ask:
How would you guide a client who is trying to decide between building a new product feature in-house vs using a third-party solution?
This reveals your ability to provide strategic tech recommendations.
Suggested points to cover:
-
Discuss researching third-party solutions in detail – integration requirements, vendor viability, implementation costs, etc.
-
Explain analyzing the internal development effort – resources required, opportunity costs, maintenance overhead.
-
Share how you create detailed comparisons, weighing pros and cons of each approach.
-
Note the importance of aligning with the client’s priorities – time-to-market, flexibility, control, etc.
-
Highlight that you provide clear guidance but let the client make the final product decision.
-
Emphasize relationship-building and trust as keys to delivering sound advice.
Recommending Emerging Technologies
Identifying innovative solutions is a consultant’s specialty. As such, interviewers may ask:
When does it make sense to recommend an emerging or unfamiliar technology to a client versus recommending tried-and-tested solutions?
This reveals your judgment and strategic thinking.
Key points to mention:
-
Share how you only recommend unproven technologies when there is a compelling business need the client cannot address with current tools.
-
Discuss thoroughly researching unfamiliar solutions – viability of the vendor, stability, etc. – and comparing to alternatives before making recommendations.
-
Note you provide full transparency on the risks and limitations associated with unproven technologies.
-
Explain how you stage implementations of new technologies through proof of concepts and pilot projects to demonstrate value.
-
Emphasize that clients’ risk tolerance levels and project timelines factor heavily into technology recommendations.
Presenting Technical Concepts
Being able to explain complex concepts is crucial. Interviewers may ask:
How do you convey technical details, proposals, or recommendations to non-technical decision makers or clients?
This demonstrates your communication skills. Ways to ace your response:
-
Discuss leveraging analogies, examples, visuals, and clear language to simplify concepts for non-technical audiences.
-
Share how you focus presentations on business impact rather than technical minutiae.
-
Explain how you use storytelling techniques to bring concepts to life and enhance engagement.
-
Note active listening skills are equally important to tailor discussions to the audience’s level of understanding.
-
Highlight that you welcome feedback and questions to identify knowledge gaps and refine your message delivery approach as needed.
Defending Recommendations
Consultants must support their recommendations. As such, interviewers may ask:
How do you handle situations where key stakeholders challenge or resist your expert recommendations?
This reveals your persuasion skills and grace under pressure.
Suggested response points:
-
Share that you always start by asking questions to fully understand objections and identify the root causes of resistance.
-
Discuss how you prepare meticulous supporting materials – cost-benefit analyses, evidence of ROI, etc. – to reinforce your recommendations with hard data.
-
Note how you seek common ground and emphasize how your solutions align with the client’s goals.
-
Explain how you leverage test cases and pilots to demonstrate the viability of your proposals in action.
-
Highlight that while you stand firm on justifiable recommendations, you’re open to adapting proposals based on new information or
What advice would you give to a Salesforce admin who wants to advance to consulting?
First, I think this is a great choice for them. If they want to take their career to the next level and challenge themselves, I think they should move into consulting. In general, you will work on bigger, more complicated projects for a wider range of clients and learn about a wider range of technologies.
Being a consultant is very different from being an admin, but there are also some similarities. One big piece of advice I would give them is to stop thinking about just adding features to Salesforce and start thinking about adding business solutions that will change the way a company works and save time and money. In order to do their job as a consultant, you need to think in this way, which is something that many administrators already do.
1 What information would you say should always be captured on a working lead, regardless of industry?
When leads come into your Salesforce organization, they usually only have the basic information you need. As a consultant, it’s your job to tell them what fields should always be on the Leads object. This also links back to the section on keeping data clean.
CONSULTANT Interview Questions & Answers! (PASS any CONSULTING Job Interview!)
FAQ
What makes you a senior consultant?
What questions should you ask a senior consultant?
Most interviews will include questions about your personality, qualifications, experience and how well you would fit the job. In this article, we review examples of various senior consultant interview questions and sample answers to some of the most common questions. What motivated you to pursue a career in consulting?
What is a senior consultant interview question?
This question can help the interviewer gauge the Senior Consultant’s self-awareness and understanding of the industry landscape. Additionally, the answer to this question can provide the interviewer with information on how the Senior Consultant plans to overcome these challenges in their own work.
How do you answer a technical consultant interview question?
When answering this question, it can be helpful to mention some of the skills or qualifications that led you to apply for the position. Example: “My first priority as a technical consultant would be to learn more about my clients’ businesses and needs. I believe that understanding these things will help me provide better solutions and advice.
What questions are asked in a consulting interview?
Questions in a consulting interview come from both candidates and interviewers, which aim to assess an aspiring consultant’s capability and simulate actual social situations a consultant may meet in real consulting work.