A Guide to Paying Your Sewerage and Water Board Bill in New Orleans

The Sewerage and Water Board of New Orleans (SWBNO) provides water, sewer and drainage services to residents and businesses in New Orleans. If you’re a customer, you likely receive a monthly or bimonthly utility bill that needs to be paid promptly. This comprehensive guide covers everything you need to know about paying your SWBNO bill conveniently online or by other methods.

Overview of SWBNO Bill Payment

• SWBNO offers online, phone, mail and in-person bill payment options.

• Bills can be paid via credit/debit card or bank account for no fee.

• Customers can setup automatic recurring payments for convenience.

• Payment receipts can be downloaded and printed anytime

• SWBNO does not accept cash or check payments directly.

• Late fees apply if payment is not received by the due date.

Accessing the SWBNO Online Bill Pay Website

Paying your SWBNO utility bill online is quick and easy. Follow these steps:

• Go to SWBNO’s website and click on “Pay My Bill”

• Alternatively visit https://account.swbno.org/ directly.

• If you’re a first-time user, click on “New User” to create an account.

• Existing customers can just login with their username and password.

This will open the SWBNO online bill payment portal.

Logging In To Your SWBNO Account

If you already have an online account, simply enter your SWBNO username and password on the login page. These would have been created when you signed up earlier.

If you don’t have an account yet, click on “New User” and provide some basic details like name, address and email to register.

Locating Your Bill

Once logged in, you will see your current outstanding balance along with a list of open bills.

Click on the bill you want to pay. This opens the payment page for that particular bill.

Double check that the account number, service address and bill amount are all correct.

Selecting a Payment Method

SWBNO offers two ways to pay your utility bill online:

• Credit/Debit Card – Visa, Mastercard, American Express, Discover

• Bank Account – Checking or Savings account

Choose your preferred option and enter the necessary card or bank details. Ensure all information entered is accurate.

Specifying Payment Amount

On the payment page, the total bill amount will be automatically populated.

You can opt to pay the full balance or make a partial payment by modifying this amount.

Submitting Payment

Carefully review the payment details before submitting. Make sure the account, amount and method are all correct.

Click “Submit Payment” to complete the transaction. You will get a confirmation message upon successful payment.

Payment Receipt

Make sure to save or print your payment receipt for future reference and records.

The receipt contains payment date, amount paid, account number, and a reference number.

You can access past receipts online anytime by logging into your account.

Other Ways to Pay Your SWBNO Bill

Apart from the website, SWBNO offers a few other ways to pay your utility bill conveniently:

• Phone – Call 504-52-WATER (504-529-2837) to pay by phone using the automated system.

• Mail – Detach payment stub from bill and mail with a money order to SWBNO.

• In-person – Take your bill to an authorized payment center to pay by money order.

• Auto Pay – Set up recurring payments from your bank account every month.

Online bill payment is the easiest option for most SWBNO customers for fast, secure payment processing.

Tips for Paying Your SWBNO Bill

Follow these tips to ensure smooth bill payment every month:

• Pay your bill early to avoid late payment fees.

• Opt for paperless billing to get bills directly by email.

• Setup Auto Pay to have payments deducted automatically.

• Keep your account information updated to receive important notifications.

• Save receipts as proof of payment in case of discrepancies.

• Contact SWBNO if you have trouble paying on time due to financial hardship.

• Check your statements regularly for any erroneous charges.

• Notify SWBNO if your account information like address changes.

• Avoid paying by cash or check directly to SWBNO.

SWBNO Bill Pay FAQs

Here are some commonly asked questions about paying SWBNO bills online or through other methods:

Q: Is there a fee to pay my SWBNO bill online?

A: No, there are no fees for paying your SWBNO bill online by card or bank account.

Q: How long does an online payment take to reflect on my account?

A: Online payments are processed instantly and posted to your account right away in most cases.

Q: Can I split payment and pay partial bill amount online?

A: Yes, you can modify the bill amount on the payment page and pay any portion of your total balance online.

Q: How can I get a copy of my previous SWBNO bills?

A: You can view and download past utility bills directly from your online account.

Q: What do I do if my online payment did not go through?

A: Check for any error messages. Contact SWBNO customer service for assistance if your payment failed.

Q: Can I pay my SWBNO bill online after the due date?

A: Yes, but late fees may still apply for payments made after the due date, even if paid online.

Q: How can I check the status of my SWBNO payment?

A: You can view processed payments and current balance on your online account dashboard.

Paying your Sewerage and Water Board bill online is the most convenient way for customers in New Orleans. Follow this guide for a smooth, fast payment experience through the SWBNO website. Contact customer service if you need assistance with the payment process.