Note: Payment methods vary depending on the wastewater system that your neighborhood is serviced by. Please see below for details.
Shelby Ridge Utility Systems gives you a number of easy and convenient ways to pay your water and sewer bill. Shelby Ridge Utility Systems in Alabama lets you pay your bill online, over the phone, through the mail, in person, or by setting up an automatic bank draft. This article will go into great detail about the different ways to pay, so you can pick the one that works best for you.
Pay Online
The self-service portal is the best way to pay your Shelby Ridge Utility Systems bill online. To pay online, you must first make an account on the portal. Once registered, you can log in anytime to .
- Pay your bill immediately with a debit/credit card or electronic check
- Set up recurring payments to be deducted automatically each month
- View payment history and account balance
- Receive paperless billing
Online payments are fast, convenient, and secure Your payment will be posted to your account within one hour The portal accepts Visa and Mastercard credit and debit cards.
Be sure to read the frequently asked questions and terms of use for online payments before registering
Pay by Phone
You can also pay your Shelby Ridge Utility Systems bill 24/7 by calling toll-free 1-866-654-7992. The automated phone system will guide you through the following options:
- Check your account balance
- Get payment history and last payment details
- Pay your bill immediately with a Visa or Mastercard credit/debit card
- Set up recurring credit/debit card payments
The payment will be posted to your account within one hour when paying by phone. It’s quick, easy, and secure.
Pay by Mail
To pay your Shelby Ridge Utility Systems bill by mail, write your check payable to:
Shelby Ridge Utility Systems, LLC
2086 A Valleydale Terrace
Birmingham, AL 35244
Be sure to include your payment stub from your bill. Give us 5 to 7 business days to receive and process your mail-in payment. To avoid late fees, payments must be made by the due date.
Pay in Person
You can pay your Shelby Ridge Utility Systems bill in person at:
2086 A Valleydale Terrace
Birmingham, AL 35244
Office hours are Monday-Friday from 8am-4:30pm, excluding holidays. You can pay by cash, check, or money order. Late fees will not be charged for payments made in person by the due date.
Pay by Automatic Bank Draft
For convenient automatic payments, you can set up bank draft payments which are deducted from your checking account each month. This free service saves you time and money since your payment is always on time and processed electronically.
To enroll in bank draft payments, login to the customer portal and complete the online form. Your request will be processed within 30 days.
Payment Deadlines and Late Fees
Payments for Shelby Ridge Utility Systems are due by the date listed on your monthly bill to avoid penalties. If payment is not received on time, a 10% late fee will be added to your account. Failure to pay your bill may result in water service interruption.
Customer Service
If you have any questions about your Shelby Ridge Utility Systems bill or need help with payment options, contact customer service at:
Phone: 205-733-1672
Toll Free: 1-866-674-7992
Email: [email protected]
Friendly and knowledgeable customer service reps are available Monday-Friday from 8am-4:30pm to assist you.
Paying your Shelby Ridge Utility Systems bill is simple when you choose one of the convenient payment methods – online, phone, mail, in person, or bank draft. Select the option that fits your needs and schedule to ensure your payment is made by the due date. Contact customer service if you need any help with your bill or deciding on a payment method.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Visa or MasterCard credit or debit cards can be used to pay.
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!.
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Utility Bill Pay Options
What is the Shelby utilities system?
The Shelby utilities system is a municipally owned and operated public utility system which provides our residential, commercial and industrial customers with: In addition to the four utilities, the offices for the Stormwater Department and GIS (Geographic Information Systems) Department are located at the Utilities Operations Center.
How do I send a check to Shelby Ridge utility systems?
To send a check to Shelby Ridge Utility Systems, LLC, please make it payable to Shelby Ridge Utility Systems, LLC and include a payment stub. The check should be mailed to: Call us 24/7 for quick, safe, and automated self-service through interactive voice response (IVR) technology Payments will be posted to your account within one hour.
How many customers does the Shelby Ridge water system serve?
In 2018, SouthWest Water bought the system, which serves about 4,000 people in the Town of Chelsea area of Shelby County, Alabama. Below, you’ll find information that is only for Shelby Ridge system customers. How Can I Reach Customer Service? Please note we strive to address your inquiry as quickly as possible.
Does Shelby Ridge have a water meter?
The Shelby Ridge Utility System is a wastewater collection and treatment system. If you’re having problems with your water meter or the quality of your water, please call your water provider. You can usually find their contact information on your water bill. What Is A Secondary Water Lock-Out Valve?.
Where is customer services located in Shelby TN?
704-484-6866. Customer Services is located at 300 S Washington St, Shelby. The City of Shelby is a full service utility community. The Shelby utilities system is a municipally owned and operated public utility system which provides our residential, commercial and industrial customers with:
Where can I pay my utility bill in Birmingham Alabama?
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
