South West Water provides essential drinking water and wastewater services to homes and businesses across Cornwall, Devon, parts of Dorset and Somerset, and the Isles of Scilly. As a customer, it’s important to pay your South West Water bills on time each month to avoid service interruptions. This comprehensive guide will walk through the various ways to pay a South West Water bill online, by phone, by mail or in person.
Paying Online
The quickest and easiest way to pay your South West Water bill is through their online self-service portal.
To pay online
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Go to www,swwccom and click on “My Account”
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Enter your account number and password to log in.
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Select “Pay Bill” and choose a payment amount.
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Enter your debit/credit card details or bank account information.
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Review payment details and submit.
Online payments made before 9:30pm post to your account instantly. You’ll receive a confirmation email with your payment reference number. Paying online allows 24/7 access with instant processing.
Paying by Phone
You can pay your South West Water bill using their automated telephone service:
- Call 0344 346 1010 and select the ‘Pay Bill’ option
- Enter your account number and follow the prompts
- Have your payment details ready like card number, expiry and CVV
- Payment will be processed after you enter the amount
- Take note of the confirmation number at the end
The phone payment system is available 24 hours. Allow 1 hour for payments to update your account.
Paying by Mail
To pay your South West Water bill by post, detach the payment slip from your paper bill and enclose it with a check or postal order. Make payments to:
South West Water
PO Box 4762
Worthing
BN11 9NT
Write your South West Water account number on the check or postal order. Allow 5 working days for mailed payments to reflect in your account. Pay on time to avoid late fees.
Paying in Person
Take your South West Water bill to any Post Office to pay in person. You can pay by cash, check or card at the post office counter. Keep the receipt as proof of payment.
In-person payments at the post office let you settle your bill right away without waiting on the mail.
Setting Up Direct Debit
For hassle-free payments, you can authorize South West Water to automatically debit your bank account each month.
To set up a Direct Debit:
- Log into your online account and go to ‘Your Account’
- Select ‘Paying Your Bill’ then click ‘Set Up a Direct Debit’
- Enter your bank details and preferred payment date
- Agree to the Direct Debit Guarantee terms
With Direct Debit, your bill is paid on time automatically each period. You’ll still receive a bill for your records.
Trouble Paying Your Bill?
If you are struggling financially, South West Water offers assistance programs such as:
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Payment matching – Pay half your bill now, the rest later
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Payment breaks – Take 1-2 month break from payments
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Reduced tariffs – Discounted rates based on income
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Payment plans – Agree to fixed installments over 6-12 months
Contact South West Water as soon as possible to discuss suitable arrangements for your situation. Don’t wait until you receive a shut off notice.
Payment Tips
Follow these tips and best practices when paying your South West Water bills:
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Pay a few days early to account for mailing time if sending a check
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Check your account regularly for accurate, up-to-date billing
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Notify South West Water if your contact information changes to avoid missed bills
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Keep payment receipts and reference numbers for your records
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Set payment reminders so your bill never goes unpaid
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Update your payment details like debit card before expiry
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Ask about paperless e-billing to receive bills electronically
Keeping your South West Water account current ensures continuous provision of essential water services your home or business relies on. Choose a payment option that suits your needs and make paying your bill quick and easy each month.
We’re hiring! Join our team of water professionals.
The following page explains the details of your bill. If you are interested in signing up for paperless billing via MyGSWater, please click here to enroll.
The water meter reads like an automobile odometer. Instead of miles, it measures cubic feet of water. Each cubic foot is equal to 7.48 gallons of water. Customers are charged for each hundred cubic feet (Ccf), or 748 gallons.
In the illustration below, the numbers under the words “CUBIC FEET” reflect the total number of cubic feet of water recorded since the meter was installed. Because our charge is based on units of 100 cubic feet (Ccf), the meter reader discards the last two numbers with the black background. So the current reading would be 817.
Struggling To Pay Your Bill – Andrew’s story
Does Southwest Regional Water District accept e-check?
Southwest Regional Water District accepts payment by E-check. There is no fee to pay by E-check. We also accept MasterCard, Visa and Discover. There is a $2. 80 nonrefundable service fee per transaction and a limit of $400 per transaction. Effective February 18, 2023, the credit card fee will increase to $2. 95 per transaction.
How do I pay my bill online?
If you wish, you can pay your bill from your account screen or from the Bulletin Board screen. You will need your bill’s last eight digits and the company ID 7201512. If you sign up for Online Billing Services, you will get an email every month when your bill is ready to view.
How do I make a Quick Pay payment?
If you have already signed up, you can log in, choose Quick Pay, enter the amount you want to pay, and then follow the on-screen instructions. Please let us know if you make an extra payment if you pay by Direct Debit, Standing Order, or Instalments. This could change your payment plan.
How much is a utility service fee in Butler County?
There is a $2. 80 nonrefundable service fee per transaction and a limit of $400 per transaction. Effective February 18, 2023, the credit card fee will increase to $2. 95 per transaction. Butler County residents may be eligible for emergency utility assistance through Supports to Encourage Low-Income Families. Eligibility is based upon income.
