Paying Your Bill by Phone with Southern Pine Electric

As a member of Southern Pine Electric Cooperative, you have several options for paying your monthly electric bill. While you can pay online, by mail, or in person, one convenient method is to pay by phone. Southern Pine offers an automated phone payment system as well as customer service representatives who can assist you with paying your bill over the phone

In this article, we’ll cover everything you need to know about paying your Southern Pine Electric bill by phone

Overview of Phone Payment Options

Southern Pine Electric provides both automated and assisted phone payment choices:

• Automated Phone Payments – Call 1-800-231-5240 and follow the prompts to pay your bill using your credit/debit card account information. This system is available 24/7.

• Customer Service Assistance – If you need help or have questions about paying your bill, Southern Pine customer service reps are available by phone Monday-Friday, 8AM-5PM at 1-800-231-5240.

To complete a phone payment, you’ll need to provide your Southern Pine Electric account number and credit/debit card information. The payment will be processed immediately.

Benefits of Paying by Phone

Paying your electric bill by phone offers several advantages:

• Convenience – Make payments 24/7 without leaving home. The automated system is always available.

• Speed – Phone payments are processed instantly, compared to mailing in a check or money order.

• Assistance – If you need help, customer service reps are available during business hours.

• Payment Confirmation – You’ll receive an immediate confirmation number after paying by phone.

• Avoid Late Fees – Payments are posted to your account right away so you won’t miss the due date.

For members with busy schedules or limited mobility, phone payment is an easy, quick bill payment option.

What Information You’ll Need

Before you call to pay your Southern Pine Electric bill, make sure you have the required information handy:

• Account number – This unique number identifies your electric account. It’s printed on your monthly bill.

• Credit/debit card – Have the card you wish to pay with available. The system will prompt you to enter the card number, expiration date, and CVV code.

• Name on account – Enter the exact name listed on your Southern Pine account.

• Amount due – While you can pay your total balance due, you also have the option to pay a specific amount.

• Service address – Enter the address where you receive electric service for verification.

Having these details ready will allow the payment process to go quickly and smoothly.

Step-by-Step Guide to Paying by Phone

Follow these simple steps to pay your Southern Pine Electric bill using the automated phone system:

1. Call 1-800-231-5240.

2. Select “Payments” from the menu.

3. Enter your 10-digit Southern Pine Electric account number.

4. Enter the name on the account when prompted.

5. Select whether you want to pay the total amount due or specify a payment amount.

6. Enter your credit/debit card number, expiration date, and CVV code.

7. Enter the service address for the account.

8. Receive your confirmation number.

The payment will immediately post to your account. Make sure to note the confirmation number in case you need to reference it later.

Payment Receipt and Account Credits

After paying by phone, you’ll receive an email or mailed receipt as documentation of the payment transaction. The amount paid will be directly credited against your account balance due. Any unpaid remainder is still due by the cutoff date to avoid late fees.

You can log in to your Southern Pine online account anytime to view your up-to-date account balance and see the phone payment posted.

Save Time with Automatic Payments

For hassle-free bill payment each month, consider enrolling in automatic bank draft payments. This authorizes Southern Pine to withdraw your monthly bill amount directly from your checking or savings account around the due date. To enroll, complete the bank draft authorization form available on the Southern Pine website or at any local office.

Automatic payments mean no more remembering to call and pay your bill by phone or going online to make manual payments. It’s securely deducted on time, every time.

When to Call Southern Pine Customer Service

While the automated system works for most basic bill payments, you may need to speak with a Southern Pine customer service rep if:

• You have questions about your monthly bill that need clarification.

• You want to set up a payment plan for an outstanding balance.

• You need to update your payment or account information.

• You didn’t receive a payment confirmation.

• You want to enroll in budget billing or automatic payments.

Customer service is available at 1-800-231-5240, Monday-Friday from 8AM to 5PM. The team can answer billing and account questions or assist with phone payments.

Consistent On-Time Payments

As you can see, Southern Pine Electric makes it quick and convenient to pay your monthly bill over the phone. By calling in your payment as soon as you receive your bill, you can avoid forgetting the due date or mailing delays that might cause late fees. Consistently on-time payments also help you maintain a positive payment history and good standing as a cooperative member.

So the next time your Southern Pine Electric bill arrives, consider picking up the phone and dialing in your payment instead of writing and mailing a check. The automated system is fast and easy for basic bill payment anytime day or night. And the knowledgeable customer service team is there if you need personal assistance during business hours. Paying by phone is a modern, hassle-free way to keep your electric account in order.