Spirit airline video interview questions 2021 and how to prepare for your interview
3 . How would you handle a customer with difficult behavior?
People skills are highly valued in every company, and even so much more so in a company that deals with difficult customers occasionally. It is important to show how you can manage difficult personalities.
- Do you have certain principles, or methodology, to deal with difficult people?
- Do you have strong people skills, are you good at conflict resolution?
- Are you high on emotional intelligence? Can you give an example?
- What have you found about the company and its culture?
- What have you learned about how the employees value each other?
- How do they treat their customers?
- Knowing their line of business or industry, what can be some examples of difficult customers?
Do your research.
One methodology for diffusing a difficult situation is called âthe triple Aâ approach:
If it is a customer, it would add that extra touch if you added another “A” to your approach by Asking for the customers contact information so you can update them of any progress on their issue.
This question is asked 23% more frequently at Spirit Airlines than at other companies.
Take a quick quiz and check if youâre ready to answer this question at your next job interview:
Pick the best answer:
AIf the customer is rude and obnoxious, answer in kind and show him that he cannot push you around.
BListen carefully to what the customer is saying to really understand their concerns then repeat back to them what you heard to be sure you have it right, before attempting to help them with the problem.
CTell the customer that he should have known that the sale is final and there is nothing he can do to renegotiate the terms of the deal.
Now that you have read some of our recommendations, you may wonder: âOk, so whatâs next? I seem to understand these concepts quite well and they kind of make sense to me, but how do I make sure my answers are actually in accordance with these recommendations, and I will stand out as a strong candidate in my upcoming interview?â
Good question. Assuming you are indeed qualified and fit for the position you are interviewing for, the best thing you can do is make sure the interviewer sees this fit.
There are two ways how you can leverage Mr. Simonâs expertise to help you shine your best:
To request the session, shoot us an email to [email protected] and attach your resume and job description to expedite the process.
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The first interview at Spirit Airlines
1 . Tell me about a time you had a conflict at work. How did you handle it? What have you learned?top question
Wherever you go, you will always have to work with people. This means that there is a greater chance for conflict to happen. This question helps the interviewer determine how well you would fit within the organization.
- What were the different ways you were able to address the situation?
- If you were the cause of the conflict, how did the other person talk you down from the conflict?
- What were the key lessons you learned through your experience?
- What do they value?
- Is there anything that you can find about how they deal with conflict resolution?
Reading comments to their social media posts often prove helpful to see how they react to customers complaints.
- What have you found out about the companyâs culture and job description?
- Are they looking for someone who can take charge and resolve conflict?
Tell a story of how you addressed conflict and how it turned a negative into a positive. Try to conclude with your lessons learned or methodology for approaching conflicts – this will show the interviewer that you would be able to apply your methodology to future situations. Use the STAR method to frame your story.
A key to addressing conflict is listening, communication and emotional intelligence. Highlight these skills.
If youre able to, turn the question around and ask the interviewer if they have experienced the same thing. This will start a conversation, which is the goal of an interview.
This question is asked 5.6x more frequently at Spirit Airlines than at other companies.
