Paying your water bill on time is an essential responsibility as a resident of Spring Lake, NC The town provides several options to pay your utility bill conveniently and avoid any late fees or service disruptions This comprehensive guide will walk through the payment methods, policies, and tips for keeping your water account in good standing.
Overview of Spring Lake Water Utility
The Spring Lake Water Department, located at the Town Hall, handles water and sewer services within the town limits Residents and businesses receive a monthly bill for their water usage and sewer service
It’s important to understand how the utility billing and payments work so you can avoid penalties.
Key facts:
- Bills are issued monthly and due by the 10th of each month
- Late fees apply after the 18th of the month
- Services may be disconnected if unpaid after the 25th
Reviewing your bill and due dates each month is essential to on-time payment.
Ways to Pay Your Water Bill in Spring Lake
The Town of Spring Lake offers several payment options to suit your needs:
Pay Online
The easiest way to pay is through the town’s online payment system. You can pay by credit/debit card or e-check. A $4.50 convenience fee applies to online payments.
To pay online:
- Go to the payment page
- Login or register for an account
- Select Water Bill and enter your account information
- Enter payment details and submit
Pay by Phone
You can call the Water Department at 910-703-8912 to make a payment over the phone during business hours. Have your account number ready.
Pay by Mail
Mail a check or money order payable to “Town of Spring Lake” to:
Water Department
300 Ruth St.
Spring Lake, NC 28390
Please allow 5-7 days for mailed payments. Include your payment stub or write your account number on the check.
Pay in Person
You can pay your water bill in person at the Water Department in Town Hall or use the drive-thru window. The office is open Monday-Friday, 8 AM – 5 PM.
Drop Box
A 24/7 drop box is located outside Town Hall for your convenience. Payments left in the drop box before 8 AM will be processed that day.
Tips for Paying Your Bill on Time
To keep your water flowing and avoid fees, be sure to pay your bill by the due date each month. Here are some tips:
- Mark due dates on your calendar and set payment reminders
- Enroll in autopay or recurring payments to ensure on-time payment
- Pay a few days early to account for mailing or processing time
- Contact the Water Department immediately if you anticipate a delay
- Avoid waiting until the disconnection date – fees may still apply
Payment kiosks are available 24/7 for last minute payments. But for your convenience, pay early each month.
Frequently Asked Questions
Below are answers to common questions about paying water bills in Spring Lake:
What are the late fee and disconnection policies?
- A $25 late fee applies after the 18th of the month
- Services are disconnected after 8 AM on the 26th for unpaid accounts
- A $20 reconnection fee is charged for reactivated service
When will my payment post if I pay online?
Online payments can take 1-2 business days to process. Pay early to ensure your payment posts by the due date.
Can I pay in cash or money order?
In-person payments can be made by cash, money order, check, or credit/debit. Mail and online payments accept check or credit/debit only.
What if I can’t pay my bill in full?
Partial payments must be approved by the Water Department. Partial payments do not prevent late fees or disconnection.
How do I set up automatic bill pay?
Contact the Water Department to enroll in auto-draft payments from your bank account each month. This ensures on-time payment.
Who do I call if my water was turned off?
Contact the Water Department at 910-703-8912 immediately if your water was disconnected so they can verify payment and schedule reconnection.
Staying on top of your water bill responsibilities allows you to avoid penalties and keep your service running smoothly. Contact Spring Lake Water Department if you have any other questions.
