If you live in the Springfield, MA area, you likely receive water and sewer services from the Springfield Water and Sewer Commission (SWSC) Paying your SWSC bill on time each month is important to avoid late fees and potential service interruption. Read on to learn the different ways you can pay your Springfield water and sewer bill
Online Payment
The fastest and most convenient way to pay your SWSC bill is online Simply go to SWSC’s website and click on “Pay My Bill” at the top of the page
This will direct you to the online payment portal where you can login using your SWSC account number and the last name on the account. You’ll then be able to view your current balance and make a payment by credit/debit card or e-check.
Online payments are processed instantly, so you don’t have to worry about delays. You’ll receive a confirmation email with your payment details for your records. Paying online saves you time and gives you 24/7 access.
Pay by Phone
To pay your Springfield water bill over the phone, you can call SWSC’s automated payment system at 844-794-4977. You will need to have your account number handy to access your account and make a payment.
Phone payments can be made by credit card or debit card. A convenience fee does apply for using this method. However, phone payments offer a quick way to pay when you don’t have time to log into the online portal.
Pay by Mail
If you prefer to mail in a payment, you can send a check or money order made out to “Springfield Water and Sewer Commission” to:
Springfield Water and Sewer Commission
PO Box 3688
Springfield, MA 01101-3688
Be sure to include your remittance stub and account number with your mailed payment. Allow 3-5 business days for mailed payments to be received and processed by SWSC to avoid late fees.
Pay In Person
You can also pay your SWSC water and sewer bill in person at the SWSC office located at 71 Colton Street in Springfield. Payments are accepted Monday through Friday from 8:30am to 4:30pm, except on holidays.
Cash, check, money order, and credit/debit cards are accepted for in-person payments. This is a good option if you’ve missed the mail pickup for the day or need proof of payment right away.
Automatic Payments
For the most convenient bill pay option, enroll in automatic payments through SWSC. This automatically deducts your balance due each month from your bank account so you never forget a payment.
To start automatic bill pay, complete SWSC’s authorization form with your account details and bank account information. Return it by mail, email, or in person. Payments will be debited from your account each billing cycle.
Make sure to have sufficient funds in your linked account to avoid insufficient funds fees. You can cancel automatic payments with written notice if needed.
Avoid Late Fees
SWSC bills are due 30 days from the billing date printed on your statement. A late fee of 12% APR is charged on any unpaid balance after the due date.
To avoid late fees, pay your bill in full by the due date each month. Online and phone payments are posted instantly, while mailed payments take 3-5 days to process. Setting up automatic payments can also help you avoid late fees.
Payment Assistance Programs
If you are having trouble paying your SWSC bill, payment plans and financial assistance may be available based on eligibility. Programs like the Low Income Household Water Assistance Program can help covered costs.
Contact SWSC’s customer service team at 413-452-1300 to learn about enrolling in payment assistance programs if you are facing financial hardship. There are options to help avoid water service interruption.
Easy Springfield Water and Sewer Bill Pay
Paying your SWSC water and sewer bill quickly and hassle-free is important. Use online bill pay for instant processing or enroll in automatic payments. Financial assistance is also available if needed.
Keeping your Springfield water and sewer account current avoids late fees, helps maintain uninterrupted service to your home, and keeps you in good standing as a valued SWSC customer.
Bill Pay and Customer Assistance Webinar (English) – January 19, 2021
How do I pay my Springfield Water & Sewer Commission Bill?
Customers can pay their Springfield Water & Sewer Commission Bill several ways: online, by phone, or by mail. Send a check or money order, along with the account number and payment stub, to Springfield Water and Sewer Commission, P O. Box 3688, Springfield, MA 01101-3688.
How do I make a utility payment to the city of Springfield?
You can pay your City of Springfield utility bill online. If you’d rather pay in person, you can come to our offices or one of our two dropbox locations. Set up automatic withdrawal for your utility bill.
How do I contact Springfield Water & Sewer Commission?
If you have any questions about your bill please call Customer Service at 413-452-1393. If for any reason you believe your bill is wrong you may file a dispute. Customers can file a dispute by emailing collections@waterandsewer. org or mailing a letter to the Springfield Water and Sewer Commission, P. O. Box 995, Springfield MA 01101-2551.
What is the Springfield Water & Sewer Commission Customer Assistance Program?
The Springfield Water and Sewer Commission’s Customer Assistance Program (CAP) is meant to help single-family homeowners with low incomes who have water and/or sewer accounts with the Commission.
Who provides water & sewer services in Springfield?
The Springfield Water and Sewer Commission takes care of trash and water in Springfield and other parts of Washington County.
How do I file a dispute with the Springfield Water & Sewer Commission?
Customers can file a dispute by emailing collections@waterandsewer. org or mailing a letter to the Springfield Water and Sewer Commission, P. O. Box 995, Springfield MA 01101-2551. The customer will be notified of any resolution and it will be recorded in the customer’s account history.
