How To Pay Your Water Bill in St. Charles, Missouri

Paying your water bill is an essential part of being a responsible homeowner or renter in St. Charles, Missouri. The city offers multiple convenient options for St. Charles residents to pay their water and sewer utility bills. In this article, we’ll walk through the different ways you can pay your St. Charles water bill, either online, by phone, automatic bank draft, mail or in person.

Online Payment

The easiest way for most people to pay their St. Charles water bill is online. You can pay directly on the city’s website using your credit card, debit card or electronic check.

Click on “Pay Water Bill” on the City of St. Charles website to pay online. This will take you to a safe payment page where you can enter your water account number and the amount you owe. You’ll also need to enter your payment information. After reviewing the details, click “Pay” to complete the transaction.

Paying online is fast, easy and secure. Your payment will be processed right away and you’ll have a record of the transaction in your email inbox. You don’t need to buy stamps or worry about your check getting lost in the mail.

Pay By Phone

If you prefer to pay your St. Charles water bill over the phone automated payments are available 24/7 by calling 866-675-5526. You’ll go through a series of prompts to enter your water account number and payment details. At the end, you’ll get a confirmation number for your records.

It only takes a few minutes to pay by phone. You can call anytime day or night. This is a good choice if you can’t always connect to the internet.

Automatic Bank Draft

For ultimate convenience, enroll in automatic bank draft payments through the City of St. Charles. This allows your water bill payment to be automatically deducted from your checking account each month.

To start bank draft payments, download the automatic bank draft form from the city website Fill it out with your checking account and routing numbers, then mail it to the address on the form

You won’t have to think about paying your bill again once you’re signed up. The amount due will be taken out of your bank account on the due date every month.

Pay By Mail

You can still pay your St. Charles’s water bill the old-fashioned way: by sending a money order or check in the mail. Just put your water account number on the check and send it to:

City of St. Charles Water Billing
200 N 2nd St
St. Charles, MO 63301

Be sure to allow 3-5 business days for your mailed payment to reach the water department and be processed. Payments must be received by the due date to avoid late fees.

I like to pay by mail occasionally just to have a paper record for my files. But it does require planning ahead to ensure your check arrives on time.

Pay In Person

For those who prefer in-person bill payment, you can pay your St. Charles water bill at the Utility Billing counter inside St. Charles City Hall, located at 200 N 2nd St, St. Charles, MO 63301. City Hall is open Monday through Friday from 8am to 5pm.

Cash, check, money order or credit/debit payments are accepted. You’ll receive a printed receipt as proof of payment. This is a nice option if you happen to be running errands downtown already.

Payment Due Dates

St. Charles water bills are issued monthly and payments are due by the 10th of each month.

If the due date falls on a weekend or holiday, payments are instead due the next business day. Late fees apply to any payments received after the due date.

New residents will receive their first water bill within 30 days of starting service. If you don’t receive a bill within 30 days, contact the water department right away.

Late Fees and Disconnection

If your water bill is not paid by the due date, a 10% late penalty will be added to your account. The late fee is based on the total past due balance, not just the current month’s charges.

If your account remains unpaid for 60 days past the original due date, your water service may be disconnected. Reconnection fees will apply to resume service after disconnection for nonpayment.

To avoid late fees and potential shutoff, be sure to pay your water bill promptly each month. If you’re having trouble paying on time, contact the water department right away to set up a payment plan.

Payment Assistance Programs

The City of St. Charles offers financial assistance to low-income residents who are unable to pay their utility bills.

The city partners with the Sts. Joachim & Ann Care Service to administer the water bill assistance program. You can apply online through their website.

If approved, a one-time annual credit up to $150 will be applied to your City of St. Charles utility account. For seniors and disabled residents, the maximum credit is $200.

In addition to bill payment credits, Care Service also offers crisis assistance grants and budget counseling to help manage utility costs.

If you’re struggling to cover your water bill, be sure to explore these financial assistance options. The city website has full details on eligibility and how to apply.

Budget Billing Plan

To make water bills more predictable, St. Charles offers an optional budget billing plan. With this plan, your monthly water bill is averaged out over 12 months to create a fixed monthly payment amount.

The budget amount is reviewed and adjusted each May and November based on your actual water usage. This levels out seasonal highs and lows in your bill.

To enroll in budget billing, your account must be current with a zero past due balance. Download the budget billing application form and submit it to the water department to get started. There is no fee to participate.

Budget billing helps avoid bill payment surprises and makes it easier to budget your monthly utilities.

Moving or Closing Your Account

If you’re moving out of St. Charles, you must close your water account to avoid being charged for service at your old address.

Download the Final Bill Request form and submit it at least 3 days before your move date. Be sure to provide a forwarding address and the date you need final meter reading.

You will receive a final bill for your closing account balance. Any overpayments will be refunded to you; underpayments must be paid before your final due date.

Closing your water account is an essential part of the moving process. Be sure to notify the water department as soon as you have your move date confirmed.

Accessing Your Water Account Online

Through the City of St. Charles website, you can access your water account online to:

• View current and past water bills
• Make a one-time payment
• Sign up for e-billing
• Update account information
• Enroll in budget billing
• And more!

To access your account, you’ll first need to create a website user profile. Click “Create Website Account” at the top of the city’s website.

Once your profile is created, you can then link your water account to gain full access. Provide your water account number and an active email on file.

Managing your account online is quick, easy and convenient 24/7. Be sure to get signed up to access all of your water account features.

Moving to St. Charles? Establish Service

If you’re a new resident moving to St. Charles, you’ll need to establish water service at your new address.

Download and complete the Application for Water Service form. Submit it at least 3 days before your move-in date to ensure timely service activation.

A deposit may be required to establish new water service, based on your credit history. Have your photo ID and prior utility account information ready when initiating service.

Be sure to transfer service out of your old address as well. Let the water department know if you need same-day meter readings to coordinate closing one account and opening the other.

And that covers everything you need to know about paying your water bill in the City of St. Charles! Their website provides all the forms, contact information and details to manage your water account with ease. Be sure to pay your bill promptly each month and take advantage of convenient payment options like online, phone and automatic bank draft. Reach out to the water department with any other questions.