Some payment information has changed with the software conversion. All utility billing customers now have a NEW utility billing account number. Your account number is now in the format of xx-xxxxx-xxx.
If you prefer to pay your bill over the phone or online, below is updated payment information/instructions:
If you have any questions about your utility billing account or the new instructions for making a payment by phone or online, please call our Utility Billing Department at 503-397-6272.
Paying your water bill in St Helens is easy and convenient with the city’s online payment system. In just a few minutes, you can view your account details and pay your water bill from the comfort of your home. As a St Helens resident, it’s important to pay your utility bills on time each month to avoid late fees or service interruptions. Read on to learn the step-by-step process for paying your St Helens water bill online.
Setting Up an Online Account
The first step is setting up an online account on the City of St Helens website. Here’s how
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Go to www.sthelensoregongov/utilities and click on “Pay Your Utility Bill Online”
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Click on the “Pay Bill Online” button. This will take you to a secure payment portal.
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If you don’t already have an account, click on “New users register here” under the log in box.
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Fill out the registration form with your account number, address, and contact information. Your account number can be found on your monthly paper bill.
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Create a username and password. Be sure to choose a password you can remember easily.
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Read through the terms and conditions and click the box to agree. Then click “Register Account” to complete setup.
Once your account is created, you can log in anytime to view and pay your water bill online. The portal allows you to securely store payment information like credit cards or bank accounts as well.
Viewing & Paying Your Bill
When you log in, you will see a dashboard with your current account balance and payment due date.
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Click on “Account Details” to view a breakdown of the charges on your latest water bill. This allows you to see the itemized costs for water sewer stormwater, and other fees.
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Under “Pay Bill”, choose how much you would like to pay. You can pay the total current balance, make a partial payment, or pay a specific amount.
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Select your payment method. You can pay with a credit card, debit card, or electronic check. Enter the necessary payment information.
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Confirm your payment details are correct. Double check the amount and that the right payment method is selected.
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Click on “Continue” to process your payment.
That’s all there is to it! The online system allows you to easily view billing details and securely pay your water bill 24/7. Your account will reflect the payment right away.
Payment History & Account Management
The online portal also allows you to:
- View payment history and download past statements
- Set up auto-pay to have your bill paid automatically each month
- Store multiple payment methods for convenience
- Update your account information and contact details
- Sign up for paperless billing to reduce waste
Being able to manage your account fully online makes paying your water bill less of a hassle.
Avoid Late Fees with Timely Payments
Paying your water bill by the due date is important to avoid penalties. According to the City of St. Helens website, a 10% late fee is applied if payment is not received by the due date shown on your bill.
To avoid late fees:
- Mark your due date on your calendar so you remember
- Set up automated payments
- Sign up for payment reminders through your online account
- Pay as soon as you receive your bill to stay on top of it
Water service could eventually be shut off for accounts more than 60 days past due, so be sure to pay on time and in full each month. Online bill pay makes it easy to do so.
Alternative Payment Options
While paying online is the fastest and most convenient option, the City of St. Helens does offer other payment methods:
- Mail: You can mail your check or money order to City of St. Helens, PO Box 278, St. Helens, OR 97051-0278. Include your remittance stub.
- Phone: Call 1-855-753-6667 to pay by credit/debit card over the phone.
- In person: Visit St. Helens City Hall at 275 Strand Street to pay by cash, check, money order or card.
Payments made by mail or phone take 1-2 business days to post to your account. Paying online posts instantly.
Get Help with Your Water Bill
If you’re having trouble keeping up with your St Helens water payments, contact the city to ask about possible assistance programs or alternative payment plans. It’s important to reach out for help before your account becomes delinquent.
The city utility billing department can be reached at 503-366-8251 or by visiting City Hall. They can go over options that fit your financial situation so you can keep your water flowing.
Paying your water bill on time is an important responsibility as a St Helens resident. With the user-friendly online payment system, you can easily view and pay your bill from home while avoiding late fees. Pay online, set up automated payments, and manage your water account fully through the City of St. Helens website.
Mount St. Helens is about to Blow Up
FAQ
How much is the average water bill in Oregon?
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Utility
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Average Oregon Bill
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Electricity
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$106
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Gas
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$77
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Cable & Internet
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$112
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Water
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$88
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Where can I make online payments in St Helens?
The City of St Helens has a new online payment processing provider. Xpress Bill Pay is the premier local government and service district payment provider. Please choose the department you want to pay. If you used our old portal for auto-pay with a card, you will need to sign up for it again.
How can I pay a bill in St Helens, WA?
You can pay your St. Helens, WA bill in person at City Hall, which is at 275 Strand Street, St. Helens, and is open during business hours. You can pay the City with cash, checks, money orders, and major credit cards like Visa, Master Card, and Discover Card. Alternatively, you can mail checks or money orders to: City of St. Helens – P. O. Box 35147 #2748, Seattle WA 98124-5147.
Does St Helens have a utility billing account number?
The City of St. Helens Utility Billing Department recently converted to a new software system. Some payment information has changed with the software conversion. All utility billing customers now have a NEW utility billing account number. Your account number is now in the format of xx-xxxxx-xxx.
How can I send a bill to St Helens City Hall?
You can send your bill to St. Helens City Hall in person by bringing it to the building at 275 Strand Street, St. Helens, during business hours. The City accepts cash, checks, money orders, and major credit cards (Visa, Master Card, and Discover Card). Alternatively, you can leave your bill in the drop box for next day posting after hours.
Where do I send a payment to Warren Water Association?
Have your bank mail your payment to: Warren Water Association PO Box 1014, St. Helens, OR 97051 Credit/debit cards – “NO” – credit/debit cards are NOT accepted. Wayne Water Office: The office is open at different times, and you can drop off your payment whenever it’s open.
