How to Pay Your St. Lucie County Utility Services Bill

St. Lucie County provides water sewer, and reclaimed water utility services to residents and businesses in Port St. Lucie and other parts of the county. Paying your utility bill is essential for uninterrupted service. The county offers multiple payment options including online phone, mail, auto-pay, and in person. This guide will outline the payment methods and provide tips for paying your St. Lucie County utility bill smoothly.

Overview of St. Lucie County Utility Bill Payment

St. Lucie County customers receive a monthly utility bill for services like water, sewer and reclaimed water. Payment is due by the due date printed on the statement to avoid penalties. Here are some key details on paying utility bills

• Online – Pay through the county customer portal using e-check or credit/debit card.

• Phone – Call the automated pay-by-phone line using a card.

• Mail – Send a check or money order to the payment address.

• Auto-pay – Enroll to deduct payments from a bank account each month.

• In person – Pay at the county office by cash, check, or card.

• Due date – Bills are due 21 days after mailing. Late fees apply after due date.

• Confirmed cases – Late fees waived for COVID-19 and certain storm damage.

Paying Your Bill Online

Paying online through the St. Lucie County customer portal is fast and secure. Here are the steps:

1. Go to the payment portal and select “Pay Bill”.

2. Enter your 10-digit account number without dashes.

3. Select whether it’s a one-time or recurring payment.

4. Choose a payment method and enter your details.

5. Review payment info and submit.

You’ll receive an email confirmation that the payment was made. Log in anytime to view past bills and payment history.

Paying by Phone

St. Lucie County offers an automated pay-by-phone line to make one-time payments by credit, debit, or prepaid card.

To pay by phone:

1. Call 772-462-1150, the automated utility payment line.

2. Select your language preference.

3. Enter your 10-digit account number.

4. Follow prompts to enter your card number, expiration date, and CVV code.

5. Choose whether to make a one-time payment or save your card for future payments.

Once the payment processes, you’ll receive a confirmation number to note. Payments post to your account instantly.

Paying by Mail

To pay your utility bill by mail, simply send a check or money order to the payment address printed on your statement.

Allow 5-7 days for mailed payments to reach the utility office and post to your account. Pay early to avoid processing delays passing your due date. Send via certified mail and request delivery confirmation for added security.

Enrolling in Auto-Pay

For reliable automatic payments each month, enroll in auto-pay through your St. Lucie County customer portal. This securely links your bank account to pay your bill on the due date monthly.

To start auto-pay:

1. Log into your county customer portal account.

2. Under Billing, select Auto-pay Enrollment.

3. Enter your bank account number and routing number.

4. Agree to the terms and submit the form.

Your bill will now be paid on its due date each month directly from your bank account.

Paying In Person

You can pay your St. Lucie County utility bill in person at the county office at 2300 Virginia Ave, Fort Pierce, FL. They accept:

• Cash payments
• Personal check payments
• Credit/debit card payments

Make sure to bring your latest bill or know your 10-digit account number. In-person payments post to your account immediately.

Avoiding Late Fees

Pay your utility bill by the due date printed on the statement to avoid a late fee penalty. Here are some tips:

• Set payment reminders on your calendar for your due date each month.

• Enroll in auto-pay for reliable on-time payment from your bank account.

• Log in to your account weekly to check your balance.

• If late, call the utility billing office to politely request a one-time waiver of the late fee.

Getting Account Balance and Payment History

Your St. Lucie County customer portal allows you to view:

• Your current account balance
• Past utility bills and statements
• Payment history for the last 24 months

Checking this regularly helps you stay on top of your bill and avoid unexpected high balances at due date.

Who to Contact for Payment Support

If you need any help with utility bill payment options, making a payment, or have general questions, St. Lucie County provides customer support:

• By phone at 772-462-1150

• In person at 2300 Virginia Ave, Fort Pierce, FL

• Online chat through your customer portal

Reach out to the billing department for personalized assistance with getting your utility bill paid accurately and on time every month.

Changes to Your Account Information

Be sure to update your contact information or mailing address if anything changes. Log into your county portal and update:

• Your mailing address for bills
• Email address for e-bill notifications
• Phone number for reminders and account security

Keeping this information current avoids issues with receiving and paying utility bills on time.

Closing Your Utility Account

When moving out of your home or building, request a final bill and then notify the utility billing office on your last day to close the account and stop service. Pay off any remaining balance to avoid outstanding bills sent to collections.

To close your utility account:

1. Log into your customer portal and request final billing.

2. On your last day, call the billing office to notify them.

3. Provide a forwarding address for the final bill.

4. Make your final payment once the bill generates.

And your account will be closed. Remember to cancel any auto-pay enrollment to avoid issues.

Paying your St. Lucie County utility bill on time is easy using the available online, phone, or in-person options. Enroll in auto-pay or schedule payment reminders to avoid late fees. Contact customer support with any account or billing questions to keep your water, sewer, and reclaim service uninterrupted.