Paying your monthly electric bill to Steuben County REMC just got a whole lot easier with SmartHub. This online portal and mobile app provide Steuben County REMC members with a faster, more convenient way to manage payments.
In this comprehensive guide, we’ll walk through everything you need to know about paying your Steuben County REMC bill online through SmartHub.
Overview of Steuben County REMC SmartHub
Steuben County REMC launched SmartHub to give members secure access to account services through an easy-to-use web and mobile interface. With SmartHub, you can:
- View current and past electric bills
- Make one-time or recurring payments
- Set up autopay to have payments drafted automatically
- Access 24/7 outage maps during service interruptions
- Monitor daily electric usage
- Contact customer service
SmartHub ensures your data stays safe through encryption and other security measures. And with flexible access on desktop, tablet, and smartphone devices, you can manage payments anytime, anywhere
Creating a SmartHub Account
Creating a SmartHub account only takes a few minutes. You’ll need your Steuben County REMC account number handy.
On desktop
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Click “New User” under the SmartHub login
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Enter your account number and email address
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Create a username and password
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Agree to the terms of use
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Verify your account through the emailed confirmation link
On mobile:
Once registered, you can login to SmartHub anytime with your credentials.
Paying Your Bill Through SmartHub
Here are the steps to pay your Steuben County REMC electricity bill through SmartHub:
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Login to SmartHub on desktop or mobile
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Locate your current bill under the Billing & Payments tab
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Enter your payment amount (the total due or a lower partial payment)
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Select a payment method:
- Credit/debit card
- Bank account
- SmartHub Wallet
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Review payment details and submit
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Save or print the payment confirmation
SmartHub offers a fast, simple way to pay in full or make partial payments on your own schedule. No more waiting until the due date or mailing checks.
Setting Up Recurring Payments
For hands-free bill payment, SmartHub lets you establish recurring payments from a bank account or credit/debit card.
On the Make Payment screen, toggle the “Recurring Payment” switch. Choose how often you want payments processed and the date for the payments to occur monthly.
With autopay enabled, Steuben County REMC will automatically draft your bill payment each period. You’ll avoid late fees and service interruptions.
Managing Payment Methods
Under the Billing & Payments menu, choose “Payment Methods” to manage your options for funding SmartHub payments.
You can have multiple payment methods stored in your SmartHub account, such as:
- Credit cards
- Debit cards
- Checking or savings accounts
To add a new method, click “Add Payment Method” and enter the required details. You can set one method as the default for faster checkout.
SmartHub Payment Receipts
SmartHub stores your payment history under the Billing & Payments tab for you to reference anytime.
After submitting a payment, you’ll receive an emailed receipt from Steuben County REMC immediately. Payment receipts contain details like:
- Payment amount
- Processing date
- Account number
- Confirmation number
Saving these receipts provides proof of payment and helps you track electricity costs.
Getting Account Support Through SmartHub
If you ever have questions or issues with your Steuben County REMC account, SmartHub provides easy access to customer service.
You can:
- Start a live chat from within SmartHub
- Call Steuben County REMC at 260-665-3563
- Email support requests to [email protected]
Support is available during regular business hours to help with bill payment troubleshooting, managing your SmartHub account, and other billing needs.
Convenience of Paying with SmartHub
As you can see, SmartHub lets Steuben County REMC members take control of account management and bill payment like never before. With flexible options for one-time or recurring payments, SmartHub makes paying your monthly electric bill fast, easy, and secure.
Sign up for SmartHub today to say goodbye to paper bills and visit Steuben County REMC’s website to learn more about optimizing your electric service.
Frequently Asked Questions About SmartHub
Here are answers to some common questions about using SmartHub:
What information do I need to create a SmartHub account?
You’ll need your Steuben County REMC account number and an email address. The account number links your SmartHub profile to your electricity service.
Is there a fee to use SmartHub?
No, Steuben County REMC provides SmartHub as a free service for members to manage accounts online.
Can I pay without logging into SmartHub?
Yes, you can make one-time payments as a guest through SmartHub’s “Pay Now” feature without registration. But creating an account enables the full range of SmartHub tools.
When will a SmartHub payment post to my account?
Online payments through SmartHub typically process instantly or within 1 business day. Payments appear on your account online right away.
Can I view past electric bills and payment history?
Yes, SmartHub stores your previous electric bills and payments so you can view your past electric costs and payment dates.
How do I update my login credentials or payment methods?
You can manage your personal, login, and payment details through the My Profile section within SmartHub.
