Paying bills can be a tedious task that often gets put off until the last minute. For city utility bills, residents of Stockton, California now have a convenient online payment option through the city government website. Stockton Gov Online Bill Pay allows ratepayers to securely view and pay their water, sewer, trash, and other city bills digitally
This article will outline everything you need to know about using Stockton Gov Online Bill Pay to handle city utility bills online. We’ll cover the benefits, account setup process, payment methods, and tips for a smooth billing experience. Read on to learn how paying Stockton utility bills online can save you time and hassle.
What is Stockton Gov Online Bill Pay?
Stockton Gov Online Bill Pay refers to the online payment system on the City of Stockton’s government website that allows ratepayers to view and pay their utility bills digitally. City accounts that can be paid online include:
- Water
- Sewer
- Stormwater
- Garbage/Recycling
- Municipal Utilities Tax
- Other city fees
Residents create an online account tied to their property address They can then log in each month to view their latest bill, see payment history, enroll in autopay, and submit payments by card or eCheck.
Stockton Gov Online Bill Pay is administered through Click2Gov, the leading online billing and payment platform used by cities and utilities nationwide
Benefits of Paying Online
Paying city of Stockton bills online offers numerous benefits:
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Convenience – Pay anytime, anywhere in minutes
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Efficiency – Avoid mailing bills or visiting city offices
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Money savings – Eliminate stamps, checks, envelopes
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Payment proof – Obtain instant digital receipts
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Stay organized – All statements stored in one place
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Auto-pay – Set up recurring payments for bills
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Budgeting – Plan spending and view payment history
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Environment – Reduces paper waste from mailed bills
Creating an Online Account
Signing up for Stockton Gov Online Bill Pay is simple and just takes a few minutes. Follow these steps:
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Have your city utility account number ready. This is found on your paper bill.
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Visit www.stocktonca.gov and search for “online bill pay”
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Click the Click2Gov link to open the payment website
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Select “New User” and enter your account number when prompted
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Create a username and password PIN for secure access
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Agree to the terms and input your email address
Once registered, you can log into your Stockton Gov Bill Pay account anytime to view or pay your bill.
Making Online Payments
When logged into your account, you can easily submit online payments in a few clicks:
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Select “Pay Bill” to access your latest utility statement
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Review details like usage and charges
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Enter payment amount (full balance or partial)
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Input your credit/debit card or eCheck info
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Click “Continue” to process payment
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Receive instant emailed confirmation and receipt
The full or remaining balance will reflect on your next bill. Payments post to your account within 1-2 business days. You can pay multiple city bills within the same account.
Payment Method Options
Stockton Gov Online Bill Pay offers secure payment acceptance through leading payment processors. Accepted payment methods include:
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Credit/debit card – Visa, Mastercard, Discover, American Express
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eCheck – Use checking or savings account and routing number
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Digital wallets – PayPal, Apple Pay, Google Pay
There are no processing fees for online payments. They are fast, convenient, and post to your account quickly.
Tips for Managing Your Online Account
Here are some top tips for getting the most convenience from your Stockton Gov Online Bill Pay account:
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Update your stored payment method anytime
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Sign up for paperless billing to only get digital statements
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Enable text/email reminders to get notified when bills are ready
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Set up autopay to have payments automatically drafted monthly
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Check your balance and account details anytime 24/7
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Keep your login info and password secure
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Contact the city billing office with any account questions
Paying city utility bills online through Stockton Gov Bill Pay is the ideal option for all Stockton residents. It brings convenience, organization, and proof of payment. Setup only takes minutes and then bills can be paid securely 24/7 in just clicks. Autopay and paperless billing further simplify the process. Paying online saves time and gives you peace of mind knowing your city utilities are always paid on time. Ditch the paper bills and visit www.stocktonca.gov today to enroll in convenient online bill pay.
Liens and Assessments
Effective in 2018, unpaid accounts billed to the property owner may result in the recording of a lien on the property. If the lien is not cleared and the amount is left unpaid, the City may collect by assessment of charges transferred to the San Joaquin County Tax Roll and collected through the property tax bill.
City of Stockton Water Service Area
In the Citys water service area, the City bills residential customers for water, sewer, stormwater. Commercial and industrial customers receive a bill from the City for sewer and stormwater, and a solid waste bill directly from Republic or Waste Management for garbage and recycling services.
- Utility accounts for addresses in the City of Stockton water service area are established only for property owners. (See “Changes to Utility Billing – Owner-only Billing”)
- Please be prepared to provide proof of ownership.
California Water Service Company (Cal Water) Service Area If your address is served by the California Water Company (Cal Water):
- Cal Water will send a bill for water service.
- The City of Stockton will send a bill for sewer and stormwater.
When a customer requests to close a utility account, a service person will be sent on the date requested to read the meter and turn off the water service. A final or closing bill will be sent to the customer approximately 3 weeks after the closing date.
If the customer has opened another account at a different location in the City of Stockton service area, every attempt will be made to apply any charges due or credit refunds from the final bill to the new account.
If the customer has not opened a new City of Stockton utility account and is due a credit refund, the customer will need to fill out and submit a Refund Request Form along with proof of payment. For more about utility bills, accounts, and charges, please refer to the Municipal Utilities Departments Water Fees and Regulations in the City Fee Schedule or call Utility Billing Customer Service during business hours. Please note that:
- Account closings will only be processed upon property ownership changes.
- Only the customer of record or their agent can request to have an account closed.
- Submit a closing request by:
- filling out and following instructions on the Request to Close an Account form or
- Call a customer service representative during regular business hours.
- Closing requests require advance notice of at least one business day and cannot be accepted for any weekend, holiday or closed Friday.
- At no time will services be provided to a property or person free of charge.
- When tenant accounts are closed, a property owner-only account will be opened to bill for water, if applicable, and/or for sewer and stormwater services, using the property owner information listed on the San Joaquin County tax roll.
- For closed accounts, tenants will be responsible for all charges billed in the tenants name. Property owners will not be responsible for charges billed to the tenant as an account holder.
- Property owners are responsible for notifying the City when property ownership has changed.
- Unpaid, delinquent accounts billed to the property owner may be liened against the property and ultimately transferred and collected through the county tax roll.
A basic penalty of ten percent (10%) of any delinquent amount will be charged on any amount remaining unpaid twenty-five (25) days from the billing date, plus one percent (1%) per month for charges that remain unpaid. Postmarks are not accepted.
For accounts where the utilities are billed to the property owner, delinquent balances may result in the recording of a lien against the property where service is provided and an assessment on the San Joaquin County Tax Roll.
How to Pay Charter Spectrum Bill Online
How do I pay a bill in Stockton?
Pay at the counter for payment to post the next open business day. You can only pay by check at the dropbox; the money will be posted on the next City business day. Please do not use the dropbox for overdue payments. To submit a question or comment, send a message via Ask Stockton and select a topic.
How do I make a one time payment in Stockton?
You will need to have your credit or debit card in order to make the one time payment. Click here to make a one time payment. Most new homes in Stockton will already have running water, but you’ll need to sign up for water service with the City of Stockton Water.
What is the utility users tax in Stockton?
Under Stockton Municipal Codes 3, companies that provide telecommunications, water, gas, electric, video, or phone services to people inside the city limits must bill the city every month and send the right Utility Users Tax. 24. Utility Users Tax rate is six percent (6%).
What is online bill pay?
AllPaid, a third-party payment service hired by Stockton East Water District, offers this safe Online Bill Pay service. AllPaid, a third-party payment service hired by Stockton East Water District, charges a fee for people to pay their bills online.
How do I pay my utility bill online?
Visit Click2Gov to log-in and view or pay your utility bill each month. Visit the site each month to authorize payment. Click2Gov electronic payments are not refundable online. Every month, you can pay your bill online by going to Click2Gov and creating a PIN or logging into your account.
How do I contact ask Stockton?
For non-urgent requests, questions or concerns, send us a message via Ask Stockton. For questions about your water, sewer or stormwater utility bill, please contact the Utility Billing Customer Service.
