Paying your Suburban Natural Gas bill on time each month is important to avoid late fees and potential service interruption. Suburban Natural Gas offers several convenient payment options to fit every customer’s needs. In this comprehensive guide, we will explore the various ways to pay your Suburban Natural Gas bill.
Overview of Suburban Natural Gas
Suburban Natural Gas is a natural gas provider serving over 20,000 customers in Ohio. They offer safe, reliable natural gas service for residential, commercial, and industrial customers.
Suburban Natural Gas provides service in the Cygnet and Lewis Center, OH areas. Their service area covers parts of Wood, Hancock, Wyandot, Seneca, Sandusky, and Delaware counties.
As a utility provider, Suburban Natural Gas sends out monthly bills to customers for their natural gas usage. It is important for customers to pay their bill on time each month to avoid penalties. Suburban Natural Gas offers various payment options to make paying your bill as easy and convenient as possible.
Payment Options from Suburban Natural Gas
Suburban Natural Gas offers several ways for customers to pay their natural gas bill each month. Customers can choose the payment method that is most convenient for them. Here are the main payment options available:
Pay by Mail
The most traditional way to pay your Suburban Natural Gas bill is to mail in a check or money order
- Include your payment stub from your bill to ensure proper crediting to your account.
- Mail your payment to: Suburban Natural Gas Company, 5760 S Old State Rd, Lewis Center, OH 43035
- Allow 5-7 business days for your mailed payment to reach Suburban Natural Gas and be applied to your account.
Pay Online
For fast and secure payment Suburban Natural Gas allows customers to pay their bill online from their website.
- Register your account on www.sngco.com to access the online payment portal.
- Accepted online payment methods include Visa, MasterCard, and Discover credit/debit cards.
- Online payments are processed instantly, so your account is updated right away.
Pay by Phone
Call Suburban Natural Gas at 1-877-485-8223 to make a payment over the phone.
- Have your account number handy when you call.
- Accepted phone payment methods include Visa, MasterCard, and Discover credit/debit cards.
- Phone payments are processed instantly to avoid late fees.
Pay in Person
Visit either Suburban Natural Gas office location to pay your bill in person.
- Office locations are in Lewis Center, OH and Cygnet, OH.
- Accepted payment methods include cash, check, credit/debit card, or money order.
- Payments made at Suburban Natural Gas offices are processed instantly.
Set Up Automated Payments
For hassle-free payments every month, enroll in automated bill pay through Suburban Natural Gas.
- Automated payments can be set up from your bank account or credit/debit card.
- Complete the proper authorization form available on the Suburban Natural Gas website or at their offices.
- Automated payments are processed on your bill’s due date each month.
Use the Night Drop Box
For after hours bill payment, a night drop box is available at each Suburban Natural Gas office location. Simply place your payment (check or money order) in an envelope and drop it in the secure night box. Payments left in the night drop box will be processed the following business day.
Tips for Paying Your Suburban Natural Gas Bill
Follow these tips to easily pay your monthly Suburban Natural Gas bill:
- Pay on time – Payment is due by the due date shown on your bill to avoid late fees.
- Pay the full amount – Partial payments can still incur late fees if the balance is not paid in full.
- Check account balance – Log in online or call Suburban Natural Gas to check your balance if you are unsure.
- Allow time for mail – Mail your payment at least 5-7 days before the due date to ensure it arrives on time.
- Save proof of payment – Keep payment receipts or confirmation numbers in case proof of payment is ever needed.
- Update contact info – Make sure Suburban Natural Gas has your most current phone number and address.
- Go paperless – Enroll in paperless billing to receive bill notifications electronically.
What Happens if You Fail to Pay on Time
It is important to pay your Suburban Natural Gas bill by the due date each month. Here are the potential consequences of late or non-payment:
- A late fee of 1.5% will be assessed if your balance is not paid in full by the due date.
- If your account remains delinquent for over 30 days, a final termination notice will be issued.
- Failure to pay the past due balance after receiving a termination notice can result in service disconnection.
- A reconnect fee of $70 may apply if your service is disconnected for non-payment.
- Late payments or service interruptions can negatively impact your credit score.
Avoid fees and potential service disruption by paying your Suburban Natural Gas bill on time and through one of the convenient payment options. Reach out to Suburban Natural Gas immediately if you expect difficulty paying your bill. Payment arrangements or energy assistance programs may be available.
Frequently Asked Questions About Paying Your Suburban Natural Gas Bill
Q: What is the billing cycle for Suburban Natural Gas?
A: Suburban Natural Gas bills residential customers on a monthly billing cycle. Your meter is read each month on approximately the same date and your bill is generated based on that monthly usage.
Q: What if I will be out of town when my bill is due?
A: You can arrange for automated bill payment from your bank account or credit card so that your bill is paid on time even while you are away. Or you can pay early before leaving town.
Q: What if I am having trouble paying my bill?
A: Contact Suburban Natural Gas right away if you anticipate having difficulty paying your bill. They have procedures for payment plans or connecting you with assistance programs. With communication, service disruption can often be avoided.
Q: Can I dispute my Suburban Natural Gas bill if it seems too high?
A: Yes, reach out to Suburban Natural Gas if your bill reflects significantly higher usage than normal. They can investigate potential reasons for the increase, check your meter reading, and make any appropriate adjustments.
Q: How can I check the balance on my Suburban Natural Gas account?
A: You can check your account balance by logging into your account online, using the Suburban Natural Gas mobile app, calling customer service, or visiting your online account dashboard. Monitoring your balance helps avoid surprises on your monthly bill.
Paying Your Bill is Easy with Suburban Natural Gas
As you can see, Suburban Natural Gas offers their customers multiple ways to pay each monthly bill. From mailing in payments, to paying online, over the phone, or in person, you can choose the most convenient option for you. Sign up for paperless billing and automated payments to simplify the process even further.
Be sure to pay your natural gas bill in full and on time every month to avoid penalties. Contact Suburban Natural Gas immediately if you are struggling to make a payment. Establishing open communication is the first step to finding available assistance if you experience financial hardship.
