Sunrun is one of the largest solar panel installation and leasing companies in the United States. If you are a Sunrun customer with a solar lease or purchase agreement, you’ll make monthly payments to cover maintenance, electricity production, warranties, and more. Paying on time ensures uninterrupted clean energy from your rooftop solar system. This guide will walk through the process of paying your Sunrun bill conveniently by phone.
Locating Your Sunrun Account Number
To pay by phone you’ll need to have your Sunrun account number handy. This unique 9 digit number can be found on your monthly billing statement. Statements are accessible through your online Sunrun customer account which we’ll cover in more detail shortly.
If you don’t have a recent statement, you can also call Sunrun customer service at 1-855-478-6786 and they can provide your account number after verifying your identity Have an ID ready
Write your account number down or save it in your phone contacts for easy access when making payments.
Reviewing Your Monthly Sunrun Bill
Before calling to pay your bill, take a moment to review your monthly statement. This will have your latest charges, payments made, outstanding balance, due date, and usage details.
Online account log-in details will be provided when your system is activated. If you need help accessing your account contact Sunrun.
Understanding your charges, like usage fees, solar lease payment, warranty fee, etc ensures you pay the correct amount by the due date. Watch for any added late payment fees too.
Reviewing usage can also help you modify energy consumption if needed before the next cycle. Monitoring production is key for optimal solar performance.
Steps to Pay Your Bill by Phone
Once you’ve logged in online to view your statement balance, you’re ready to pay your Sunrun bill by phone. Just follow these simple steps:
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Call Sunrun billing services at 1-855-478-6786. Have your account number ready.
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Select option 2 for Sunrun payments from the phone menu.
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When prompted, enter your 9 digit Sunrun account number using your phone keypad.
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Confirm your balance due and select your desired payment amount.
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Provide your debit or credit card details to the automated system.
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Listen to the payment confirmation details and write down the authorization code.
The payment will immediately process using the card information you provided. The call takes just a few quick minutes.
Payment Confirmation and Receipt
After paying your Sunrun bill by phone, listen to the confirmation details closely. The automated system will provide an authorization code for your payment transaction.
Write this 6 digit code down and save it with your billing statement, in case you need to reference it later for any reason. It serves as proof of payment.
You’ll also receive an emailed receipt to the address associated with your Sunrun account. This will confirm payment details for your records. Maintaining receipts can help resolve any future billing disputes quickly.
Setting Up Recurring Auto-Pay
For added convenience, consider setting up automatic monthly payments through the Sunrun automated phone system. This securely charges your credit or debit card each billing cycle to pay your bill hands-free.
To enroll in recurring autopay:
- Call 1-855-478-6786 and select option 2.
- Enter your Sunrun account number.
- Choose option 5 for auto-pay management.
- Follow the prompts to provide your preferred payment method and confirm enrollment.
You can cancel or change your auto-pay method at any time using the same phone menu. One less bill to worry about each month!
Getting Sunrun Customer Support
If you have any questions or issues regarding your Sunrun billing statement or solar service, don’t hesitate to contact their customer support team for assistance.
You can call 1-855-478-6786 and speak with a knowledgeable solar expert ready to help! They can investigate billing errors, provide payment plan options, review system performance, and answer any solar questions you may have.
Avoiding Late Fees and Service Disruptions
To avoid late payment penalties and potential service interruptions, be sure to pay your Sunrun bill in full by the due date each month. Late fees are typically around $10-15.
Accounts past due over 30 days are subject to disconnection which suspends your solar power production. Get back on track quickly by paying the overdue balance plus any late fees.
Setting up automatic payments can help avoid tardiness and disruption. Careful monitoring of your usage and charges is also key.
Changing Your Sunrun Services
If your energy needs change, you may be able to modify your Sunrun lease agreement or purchase plan. Adding panels, upgrading inverters, and adjusting payment terms may be possible for an additional fee.
Contact a Sunrun solar advisor to discuss modifying your solar contract. Changed services take effect on the following billing cycle. Adjusting your system helps align costs to your usage.
Key Takeaways for Paying Your Sunrun Bill
Paying your Sunrun solar bill promptly each month ensures continuous clean power production. Follow these tips:
- Review your monthly statement online before calling to pay.
- Have your 9 digit account number handy to make a payment by phone.
- Enroll in auto-pay to set and forget your bill each month.
- Contact Sunrun customer support with any billing or service questions.
- Pay the full amount due by the due date to avoid late fees.
With your Sunrun account number and the automated phone payment system, paying your solar bill takes just minutes. Consistent on-time payments keep your rooftop energy flowing.
Sunrun Customer Service Overview
- Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 68% phone 32% email
- The best phone number to call Sunrun is 8443216937. 60% of consumers used this number to address their issues and concerns.
- The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 20 minutes.
- Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
- Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 68% phone 32% email
- The best phone number to call Sunrun is 8443216937. 60% of consumers used this number to address their issues and concerns.
- The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 20 minutes.
- Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
- People call Sunrun mainly because of product/ service, request for information, payments and charges.
- Most customers feel satisfied after talking to customer service representatives.
- The best email to contact Sunrun is [email protected]. 93% of customers use this email address to address their issues and concerns.
- Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How Good is Sunrun’s Customer Service?
The customer service is a joke, as it proved nothing they said theyd do on the cancelation page, they did not do. Even the fact that I have an electrical problem, that John Williams in the escalation department pointed out and wanted to charge me $190.00 to have it looked at is more proof of what a *** company Sunrun is. The whole company is a joke.
Atendieron amablemente, pero servicio técnico ni respondieron el msj y se llamó por varias veces y puede dejar 2 msj.
Servicio al cliente fueron muy atentos. El problema fue cuando me transfirieron al área de cancelación de contrato. Estuve esperando en línea casi 3.5 horas y nunca me contestaron. Por eso trate de comunicarme a través de ustedes. Gracias.
The time it takes to talk to a human is more than a hour and it not acceptable waiting time something needs addressing ASAP about this issue thank you Keith Bennett.
Understanding Your Monthly Sunrun Energy Bill
FAQ
How do you pay your Sunrun bill?
What is the phone number for Sunrun billing?
Who is 855 478 6786?
What is the lawsuit against Sunrun Solar?
Does Sunrun pay for solar?
The payment you make to Sunrun, whether upfront or on a monthly basis is for your solar. Your utility bill will then be for any extra power that you need that month that the solar system does not produce. How much energy you end up having to buy from your utility depends on the size of your solar system and how much energy you’re actually using.
How can I pay my Sunrun bill by phone?
To pay your Sunrun bill by phone, you can call 855-478-6786 or 844-321-6937. For additional information or to sign in, use the link ‘Sign in with your mobile number’.
How do I contact Sunrun customer care?
If you ever have any issues or questions, reach out to the Customer Care team at 855-478-6786. Does Sunrun monitor my system? Yes! We have an entire team dedicated to keeping an eye on your system, the Monitoring Team, and they’re watching all the time.
Is Sunrun a good company?
Sunrun is a leading home provider that specializes in solar energy solutions. They offer innovative solar systems and battery storage options to homeowners, helping them generate clean and affordable electricity for their homes. Common questions, curated and answered by doxo, about paying Sunrun bills. How can I pay my Sunrun bill?
Is Sunrun a scam?
With that in mind, Sunrun may not be the right choice for you, but its products and services are not a scam. Additionally, Sunrun offers a 25-year warranty that covers the solar equipment they install. Payment options for Sunrun include cash, loan, lease and PPA. Scammers sometimes use a company’s name and likeness to trick potential customers.
Does Sunrun offer free energy consultations & quotes?
Sunrun offers free energy consultations and quotes. Over 830,000 homes across the U.S. have gone solar with Sunrun, according to the company. Learn more about Sunrun Sunrun’s reviews are positive. Of the 2,234 verified customer reviews on ConsumerAffairs, 70% are satisfied.
