The Sylacauga Utilities Board (SUB) provides essential services like electricity, water and sewer to the residents and businesses of Sylacauga, Alabama. As a municipal utility, they strive to deliver affordable, reliable utility services to the community. But paying recurring utility bills shouldn’t be a hassle. SUB’s online bill pay system offers a convenient way to stay on top of your account.
Overview of Sylacauga Utilities Board
SUB is the public utility provider owned by the City of Sylacauga, located in Talladega County They distribute electricity, water and sewer services to around 14,000 customers in Sylacauga and some surrounding areas
Key services provided by SUB
- Electric power distribution
- Water treatment and distribution
- Wastewater collection and treatment
- Natural gas (distribution only)
- Fiber optic broadband (SI Link)
With online bill payment, customers can easily pay SUB utility bills from home or on the go.
Benefits of Paying Online
SUB offers an online customer portal that allows fast, easy bill payment 24/7. Paying online provides many advantages compared to conventional payment methods:
Convenience
- Pay anywhere, anytime from your computer, phone or tablet
- Avoid trips to the SUB office to pay in person
- Access account info and pay bills from one online dashboard
Payment Flexibility
- Pay by credit/debit card, checking account or auto-bank draft
- Schedule future or recurring payments
- Pay full or partial balances owed
Organization
- Payment history is securely stored online
- Receive email reminders when bills are due
- Go paperless and reduce clutter
Security
- Secure https encrypted connection
- Unique username and password to access account
- No risk of lost or stolen paper bills/payments
How to Pay SUB Bills Online
Ready to manage utility bills digitally? Follow these steps to pay online:
1. Create an Online Account
First, you’ll need to register for online access:
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Go to SUB’s online bill pay website
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Select “Register” and provide your account information
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Create a secure username and password
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Agree to the terms of use
2. Locate Your Bill
Once registered, you can log in anytime to view and pay bills:
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Log into your account dashboard
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Locate the outstanding bill you want to pay
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Review amount due and due date
3. Submit Payment
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Select your payment method – credit/debit card or bank draft
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Enter your payment info and submit
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Confirmation displays instantly after the payment processes
Online bill pay is intuitive and only takes a few minutes each month.
Payment Plan Options
For customers needing flexibility, SUB does offer payment arrangements on delinquent utility accounts. Payment plans allow you to divide a past due balance into smaller, affordable installments over time.
To set up a payment plan:
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Log into your online account and locate the past due bill
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Select “Payment Plan Options” and choose your preferred schedule
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Agree to the terms and submit your request
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The SUB team will review and approve eligible plans
Payment plans help avoid disconnection when you cannot pay the full amount due. But you must enroll BEFORE the due date and keep up with installments.
Avoid Late Fees and Disconnection
To prevent penalties and service interruptions:
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Open billing emails promptly to avoid missing due dates
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Pay owed balances by the due date, or enroll in a plan if needed
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Contact SUB immediately with any payment issues
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Update your contact info if you move or change email addresses
Online billing eliminates excuses for late payments. But communicating with the utility if hardships arise can help keep services active.
Go Paperless for Added Convenience
For maximum convenience, you can opt for paperless billing when registering your online account. Going paperless provides:
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Online access to current and past statements
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Email notifications when new bills are ready
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No clutter from mailed paper statements
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Secure digital storage of billing records
You can still print or download PDF statements as needed. Paperless billing saves time, money and storage space each month.
Get Started with Online Bill Pay
Take control of utility bills with easy online payment options. Sign up for an online SUB account to view, manage and pay bills 24/7.
Online bill pay is fast, convenient and secure. You can pay on any device in just minutes. Automate payments or go paperless for added simplicity.
Contact SUB or register online today to start enjoying digital utility account management!
Solar Farm in Sylacauga
What is the Sylacauga Utilities Board?
More than 12,000 people in Sylacauga and the surrounding area get their electricity, natural gas, internet, water, and sewage cleaned by the Sylacauga Utilities Board. The Sylacauga Utilities Board is committed to providing state-of-the-art utility service for our community. If you have questions about services available in your area, please let us know.
How can I pay my utility bill online in Sylacauga?
With the Sylacauga Utilities Board, you can pay your bill online. You will need your account number and the amount of money that is owed. Use our Secure Payment Portal to make your payment.
Who provides water utility services in Sylacauga?
SUB provides water utility services in Sylacauga, AL. We take care of and run a number of water systems, such as the ones below: With our utility lines, we can give people in the area the best services possible.
How many gallons of water does Sylacauga supply a day?
We supply 3. Providing 2 million gallons of clean water every day to 7,550 homes, businesses, and factories in and around the City of Sylacauga Our water systems may change over time, depending on the needs at the time. In fact, in 2009, the maximum peak demand for potable water was 4. 4. million gallons per day.
How many fire hydrants does Sylacauga have?
The diameter of its distribution system ranges from 2 to 24 inches, and it has 763 fire hydrants along its 253-mile length. Copyright © All rights reserved. Our water utility services supplies daily potable water to customers in Sylacauga, AL. Reach out to learn about our storage tanks and treatment plants.
