Cracking the Syneos Health Interview: The Complete Guide

Are you getting ready for a Clinical Educator interview? Our recruiters have put together some tips and guidelines to help you know what to expect and how to go about the whole Syneos Health interview process.

At the end of most interviews, the interviewer will ask if you have any questions. You should think about what questions you want to ask the interviewers ahead of time and bring them with you. As you consider what questions to prepare, think about what is most important to you. What questions will help you figure out if this job is right for you? What questions will help you learn about the biggest problems and growth areas for the customer?

At Syneos Health, we strive to create fair and standardized interviews. To do this, our full-time Clinical Educator candidates have to give a 10- to 15-minute clinical presentation on the product they will be teaching patients how to use.

Our per diem Clinical Educator candidates should prepare to role play for a patient education scenario.

One example scenario is that you go to a patient’s house and teach them how to give themselves a subcutaneous injection using a pre-filled syringe. The patient is very nervous, anxious about self-injecting, and is hesitant to bring the needle to their skin.

Once the hiring manager has concluded the interview, you must proceed into your close. Now is the time to stress how much you want the job and why you should be an excellent candidate. Remember that you can’t expect the interviewer to see you building trust and strong relationships with an HCP or patients if you can’t convince them to hire you?

Writing a follow-up thank-you letter allows you to build a relationship with the interviewer and develop rapport. You remind them of why you are the best person for the job by thanking them for the interview and going over the most important parts of the meeting.

Prepare For Your Future

Are you getting ready for a Clinical Educator interview? Our recruiters have put together some tips and guidelines to help you know what to expect and how to go about the whole Syneos Health interview process.

• Find out more about Syneos Health and the people who run it before your meeting.
• Review the corporate website and investor pages.
• Pay close attention to the job description and think about what skills and experience you can offer the company. Being able to explain WHY you want THIS job over ANY other job is important.
• Have a copy of your resume in front of you. Plan to talk about what exactly made you successful (teaching patients, working as a team, making decisions, training people on products, etc.). ).
• Prepare answers to common interview questions and practice them. Also, look over your resume again because it’s easy to forget details about past jobs.
• During the whole process, stay positive and don’t say bad things about previous employers or managers.
• Have a glass of water handy.
• Bring a padfolio or a nice notebook with you to write in.
• Prepare early, at least 10 minutes ahead of time, so you don’t sound rushed.

Before the Phone Interview

• A Syneos Health recruiter and/or a hiring manager may be present at this interview.
• Always answer your phone professionally. Make sure your voicemail is set up and that the greeting you use sounds professional. Make sure your mailbox is empty and ready to receive messages.
• Make sure you’re in a quiet place with no other things going on, and make sure your phone works well.
• If you are interviewing someone on your cell phone, make sure it is fully charged.

Before the Video Interview

• You might be asked to do a live video interview or a one-way interview. Prepare much as you would for a formal interview.
• Check your video link at least one day before your interview to make sure everything works right.
• Make sure that your background is as plain and free of things as possible.
• Make sure there isn’t any glare from the lights and that you can see yourself well.
• Don’t look at the screen during the interview; look at the camera.
• Don’t take notes on your laptop so that there isn’t any clicking noise in the background.
• Dress professionally and in a way that fits the job you are interviewing for.

Before a Live Interview

• You can meet with one or more hiring managers in separate meetings over the course of one day, or you can meet with multiple managers in a single meeting using a multi-panel format.
• Dress in a way that shows you are serious about the job you are interviewing for.
• During the interview, make sure your cell phone is off and doesn’t vibrate. This can be distracting.
• Bring a copy of your resume with you to every interview, just in case they don’t have one.
• Make friends with everyone you meet and think that everyone is interviewing you.

• Maintain a professional tone throughout the interview.
• For future use, keep your resume, a list of your most important skills and accomplishments, and any news about the company close at hand.
• Having good body language can make a huge difference in how you come across, even if the interviewer can’t see you. You can project your voice better if you sit or stand up straight. Smiling will also help inject positivity into your voice.
• Demonstrate passion, enthusiasm and energy throughout the interview.
• Don’t speak too quickly. Stop and take a deep breath if you think so.
• Don’t interrupt the interviewer. To avoid this, wait a second after you think they’re done talking before you answer.
• Make sure you are listening to the question asked. If you don’t understand a question, ask the interviewer to explain it.

Be sure to use the STAR format when answering any situational questions.

(List 3 action items you took to accomplish the end result)

• What is the most interesting thing about your background that makes you a good fit for this job? What do you think are the best things about your style, and why?
• I’d like to hear about one or two learning experiences that you think were very important to your professional growth. How did this learning experience affect your approach going forward?.
• Tell me about a coaching session that made a big difference for you. How have you since applied the feedback?.
• Tell me about a time when you were teaching or training a patient who wasn’t getting it. How did you recognize this and change your approach?.

At the end of most interviews, the interviewer will ask if you have any questions. You should think about what questions you want to ask the interviewers ahead of time and bring them with you. As you consider what questions to prepare, think about what is most important to you. What questions will help you figure out if this job is right for you? What questions will help you learn about the biggest problems and growth areas for the customer?

Delivering a Clinical Educator Presentation

Full-time Candidates

At Syneos Health, we strive to create fair and standardized interviews. To do this, our full-time Clinical Educator candidates have to give a 10- to 15-minute clinical presentation on the product they will be teaching patients how to use.

This presentation should focus on:

• Some of the most important parts of the product’s prescribing information are its mechanisms of action (MOA) and how to administer it.
• Overview and explanation of product side effects.

Per Diem Candidates

Our per diem Clinical Educator candidates should prepare to role play for a patient education scenario.

One example scenario is that you go to a patient’s house and teach them how to give themselves a subcutaneous injection using a pre-filled syringe. The patient is very nervous, anxious about self-injecting, and is hesitant to bring the needle to their skin.

Candidates should be prepared to provide education on the following:

• A step-by-step guide on how to teach a patient how to give themselves subcutaneous injections correctly
• What steps will you take to help the patient and boost their confidence?

Once the hiring manager has concluded the interview, you must proceed into your close. Now is the time to stress how much you want the job and why you should be an excellent candidate. Remember that you can’t expect the interviewer to see you building trust and strong relationships with an HCP or patients if you can’t convince them to hire you?

Writing a follow-up thank-you letter allows you to build a relationship with the interviewer and develop rapport. You remind them of why you are the best person for the job by thanking them for the interview and going over the most important parts of the meeting.

Syneos Health Commercial Solutions