Paying your gas bill on time each month is important to avoid service disruptions and late fees. Texas Gas Service offers their customers multiple options to pay their natural gas bill conveniently and securely. In this comprehensive guide, we’ll give an overview of Texas Gas Service, explain a gas bill, outline payment methods, and provide tips for paying your bill.
About Texas Gas Service
Texas Gas Service is the largest natural gas distribution utility in Texas, serving over 690,000 customers across 181 communities. They safely and reliably deliver natural gas to homes and businesses for uses like heating, cooking, and power generation.
The company provides gas service across a diverse range of cities and towns in Texas. Some of their major service areas include Austin, Corpus Christi, Dallas, El Paso, Galveston, Rio Grande Valley, San Antonio, and Waco.
Texas Gas Service is owned by ONE Gas, Inc., a publicly traded energy services company While natural gas delivery is their primary focus, they also offer customers energy efficiency programs, safety information, and payment assistance
Understanding Your Gas Bill
Before paying your Texas Gas Service bill it helps to understand what’s on it. Your monthly statement will include charges for
-
Natural Gas Usage – This is the amount of gas your home or business consumed in therms The rate per therm depends on your service area. Usage varies monthly based on factors like weather
-
Basic Service Fee – This daily charge covers the fixed costs of delivering gas to your location. It’s billed regardless of your monthly usage.
-
Taxes – Various state and local taxes are applied to gas bills, such as sales tax and city franchise fees. Taxes range from 3% to 7% depending on where you live.
-
Equipment Charges – Fees for renting or maintaining Natural Gas pipes, meters, regulators and other equipment may appear.
-
Other Fees – Service initiation fees, late payment fees, or other charges may be listed if applicable.
Understanding these costs will help you review your monthly bill for accuracy before making a payment.
Ways to Pay Your Texas Gas Service Bill
Texas Gas Service offers customers numerous payment options to provide maximum flexibility and convenience:
Pay Online
The most popular payment method is through Texas Gas Service’s online account management portal. You can pay by e-check, credit/debit card, or digital wallet. You can set up automatic payments or make one-time payments.
Pay by Phone
Call Texas Gas Service at 1-800-700-2443 and select the pay by phone option. You can speak with an agent to make a card or checking payment.
Pay by Mail
Detach the payment stub from your monthly bill and enclose it with a check or money order. Mail your payment to the address listed at least 5 business days before the due date.
Pay in Person
Take your bill to an authorized payment center or retail location like H-E-B, Fiesta, and Dollar General. Payments are processed immediately.
Pay at a Kiosk
Texas Gas Service has over 100 self-service payment kiosks throughout their service area. Insert your bill or account number to pay by cash, coin, or card.
Automatic Bank Draft
Enroll to have payments automatically drafted from your bank account each month. This ensures you never miss a payment.
Budget Billing
This option averages usage over the year to provide a predictable bill each month. It avoids big swings in winter/summer bills.
Emergency Rental Assistance
Qualified customers can have a portion of their bill paid through Texas Rent Relief. Visit texasgasservice.com/rentrelief for details.
Payment Arrangements
If you cannot pay your full balance, call Texas Gas Service to set up a payment plan that works for your situation.
Tips for Paying Your Bill on Time
Follow these tips and best practices for stress-free bill payment:
-
Provide accurate account and contact information so Texas Gas Service can reach you if needed.
-
Go paperless with e-billing to get due date reminders and avoid late postal deliveries.
-
Sign up for account alerts to be notified when your bill is ready and the due date.
-
Use autopay or put due dates in your calendar to avoid forgetting monthly payments.
-
Compare rates annually and switch gas suppliers if cheaper rates are available in your area.
-
Track your usage and set programmable thermostats to control costs in peak seasons.
-
Contact Texas Gas Service immediately if you anticipate payment issues or need assistance.
Paying your natural gas bill doesn’t have to be a hassle each month. Texas Gas Service offers enough payment choices and account management options to satisfy every customer. Sign up for an online account to monitor usage, review billing, set reminders, and pay in seconds when your monthly bill arrives.
Pay at a local kiosk station
- WTG customer’s monthly bill payment can be made through U.S. Payments kiosks (see existing locations below). Please remember, when using the payment kiosk, you will need to have your monthly bill with you at the time of payment. When making your payment through the kiosk, you will be required to enter your 12 digit account number. Payment can be made by cash, check, electronic check, credit card or debit card. After the transaction is complete, the customer will receive a receipt along with a transaction confirmation number.
- Boise City, Oklahoma area customers: Kiosk located inside Moore’s Food Pride. Address is 201 E. Main St. Boise City, Oklahoma. Operating Hours are 9:00 am to 9:00 pm.
- Cactus, Texas area customers: Kiosk located inside Cactus City Hall. Address is 201 S. Hwy 287, Cactus, Texas. Operating Hours are 8:00 am to 5:00 pm.
- Questions can be directed to the WTG Midland Corporate Office at 432-682-4349 ext. 273, the WTG Stratford Customer Service Office at 806-396-5681.
- Photo
- Payment may be made by cash or check at your localWest Texas Gas office.
- Payment may be made by cash or check at your localWest Texas Gas office.
Register your account and login to view your current bill as well as see your billing and usage history at the following link: WTG eAccess
Click WTG eAccess tab in upper left corner of menu bar on westtexasgas.com homepage to register your account today. Customers can now access your account information electronically & pay your bill online 24 hours a day, 7 days a week. Payment can be made by electronic check, debit or credit card. Click here to be directed to WTG eAccess.
Lubbock resident overcharged with $8,000 gas bill
FAQ
How do I find out who my gas provider is in Texas?
Putting in “Texas gas service” and your ZIP code into a search engine should help you find out where you live and which natural gas utility will be your service provider. Your local natural gas utilities will likely pop up.
What number do I call to pay my Texas gas bill?
You can use our Interactive Voice Response (IVR) system, call, write a check, or use a credit or debit card to pay your Texas Gas Service bill. Call 800-700-2443 and follow the prompts to pay through IVR or to speak with a customer service representative.
Can I choose my natural gas provider in Texas?
In most cases, you’ll only have one choice for Texas gas service for your home or business. In Texas, each local market has one natural gas utility. In some places, that natural gas utility is municipal, which means it’s a public utility.
How do I pay my Texas gas bill?
Do you want to talk to a real person? You can use our Interactive Voice Response (IVR) system to pay your Texas Gas Service bill by phone, check, credit or debit card. Call 800-700-2443 and follow the prompts to pay through IVR or to speak with a customer service representative.
Does Texas Gas Service Charge a fee?
Texas Gas Service does not charge, collect or receive any portion of this fee. Payment arrangements allow you to maintain service while paying off past due balances. Your monthly fees may need to be paid in full by the due date, but you may also have to make a down payment and agree to monthly payments.
How do I Find my Texas Gas Service account number?
Your full 18 digit Texas Gas Service account number. Address where you can mail your check. Your account number is on your bill or when you log in to your online account. Please include the tear-off portion of your monthly statement and write your account number on your check.
Can I pay my West Texas gas bill with a confirmation number?
After a transaction goes through a third-party processor, West Texas Gas is not responsible for it and will not accept a confirmation number as proof of payment. You have many payment options when it comes to paying your West Texas Gas bill. Contact your local West Texas Gas office for more details.
Can I use doxo If I don’t pay my gas bill?
If you use Doxo, you might have to pay extra fees and wait longer for processing, which could cause you to pay late or even lose your service for not paying. The company West Texas Gas is not responsible for any transactions that happen through third-party processors, and they will not accept confirmation numbers as proof of payment.
What is Bay City Gas Company?
Bay City Gas Company is the natural gas utility for Bay City, Texas.
