Paying your Texas Gas Services bill is easy and convenient with online bill pay. Texas Gas Services offers a simple website and mobile app so customers can view bill details and make payments anytime. This comprehensive guide will explain everything you need to know about paying your Texas Gas Services bill online.
Getting Started with Online Bill Pay
Step one is to sign up for an account on the Texas Gas Services website or mobile app. Click “Pay Bill” and then “Create Account” on the website to sign up right away. You will need to give your name, address, account number, email address, and phone number. The mobile app is available for both iOS and Android.
Once your account is created you can immediately view your account details and payment history. The dashboard shows your current balance due and due date. You can also see previous statements and payment receipts.
Payment Options
Texas Gas Services offers several ways to pay your bill online:
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Bank Account: Pay directly from your checking or savings account. No fees apply.
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Credit or debit card: Visa, Mastercard, American Express, and Discover are just a few of the major cards that can be used. A convenience fee may apply.
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PayPal: Use your PayPal balance or linked bank account or cards. Transaction fees apply based on your PayPal account.
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AutoPay: Set up recurring payments from your bank account or credit card so your bill gets paid automatically each month.
You can save ways to pay, like bank accounts, credit cards, and PayPal, so that it’s easier to check out next time.
When to Pay Your Bill
Your bill is due by the due date shown on your statement, typically around the same date each month. It’s best to pay at least a few days before the due date to ensure your payment is processed on time.
If paying after the due date, a late fee of 1.5% may apply. Make sure to pay as soon as possible to stop late fees from accumulating. Services may also be disconnected if your account becomes past due.
Viewing Your Usage and Charges
On the website or app, you can view detailed breakdowns of your natural gas usage and the charges on your bill. Here are the key sections:
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Shows how much natural gas you use each month in therms or CCFs and how it compares to previous months. This helps you understand your household’s energy use.
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Current Charges: Lists itemized charges for that month like the gas sales charge, base monthly charge, taxes, fees, and adjustments.
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Balance Details: Provides a summary of previous balance, payments received, adjustments, and current charges that make up your total now due.
Monitoring your usage and charges each month helps you manage costs. You may also be eligible for payment assistance programs if needed.
Notification Preferences
With online bill pay, Texas Gas Services can send you notifications about your account. On the website or app, go to your profile to manage notifications:
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Receive bill ready alerts when your new statement is available to view.
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Get payment reminders a few days before your bill is due.
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Set up low balance alerts when your account drops below a threshold.
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Get paperless billing to receive statements electronically rather than by mail.
Customizing notifications ensures you stay up-to-date on your account. Provide accurate contact information like your email address and mobile number.
Customer Support
If you have any questions or issues with online bill pay, Texas Gas Services customer support is available by phone and email:
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Call: 800-700-2443 (wait times may vary)
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Email: You can send secure messages to customer service within your online account. Expect a reply within 1 business day.
Some common topics are troubleshooting login issues, clarifying charges, arranging payment plans, reporting service issues, and updating account information.
The website and app also have FAQs, how-to guides, and chatbots to answer basic questions. But calling or emailing will provide personalized support.
Benefits of Online Bill Pay
Paying your Texas Gas Services bill online has many benefits:
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Convenience: Pay anytime, anywhere in just minutes using your devices. Avoid mailing payments or visiting an office.
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Control: Monitor usage and charges. Change notification settings. View payment history. Update payment methods.
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Savings: Avoid late fees by paying on time. Go paperless. Set up AutoPay.
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Support: Get account help through chatbots, FAQs, email, or phone support.
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Security: Your account and payment information are protected by encryption and security monitoring.
Switching to online bill pay makes managing your natural gas service much easier. Sign up through Texas Gas Services today to get started!
Gas utility assistance program offers holiday help for Southeast Texas families in need
FAQ
What is the phone number for Texas gas service pay by phone?
To call us, our customer service number is 800-700-2443, and the wait time right now is If you prefer, we can call you.
How do I find out who my gas provider is in Texas?
If you’re wondering about your service area and which natural gas utility will be your service provider, a quick online search with the words “Texas gas service” and your ZIP code should do the trick. Your local natural gas utilities will likely pop up.
Why is my Texas gas service bill so high?
When there is a higher demand for natural gas, there is typically a higher cost. Demand can fluctuate because of factors, including weather, economic conditions, and petroleum prices. Supply can fluctuate due to natural gas production, net imports and storage inventory.
Where can I pay my gas bill in Texas?
Texas Gas Service offers more than 200 payment locations such as authorized pay agents, payment drop boxes and kiosks to pay your bill in person. Please note that payments made using these options can take several days to post to your account.
Does Texas Gas Service Charge a fee?
Texas Gas Service does not charge, collect or receive any portion of this fee. Payment arrangements allow you to maintain service while paying off past due balances. You may be required to make a down payment and agree to monthly installments in addition to paying your current monthly charges in full by the bill due date.
Does Texas Gas Service offer autopay?
On Nov. 9, 2024, Texas Gas Service upgraded the system used to process credit and debit card Automatic Payments (Autopay). The change will improve the customer experience. Here’s what to know: If you were enrolled in Autopay before Nov. 9, 2024, you must re-enroll your credit or debit card information.
How do I Find my Texas Gas Service account number?
Your full 18 digit Texas Gas Service account number. Our mailing address Your account number can be found on your bill or by logging in to your online account. Please include the tear-off portion of your monthly statement and write your account number on your check.
How do I pay my gas bill with doxo?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Texas Gas Service. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods.
Who is Texas Gas Service?
Texas Gas Service, a Texas-based utilities provider, supplies safe and reliable natural gas to various customers, continuously meeting customer satisfaction through their energy solutions, with a focus on safety and environmental preservation. Common questions, curated and answered by doxo, about paying Texas Gas Service bills.
