Have your property assessed by MDC for our backwater valve program to prevent sewer backups in basements
The Metropolitan District (MDC) provides drinking water, sewer service, and other utilities to residents and businesses in the Greater Hartford, Connecticut area. As an MDC customer, you receive a monthly or quarterly utility bill that must be paid promptly to avoid late fees and potential service disruption.
The MDC offers various payment options to make it easy and convenient for customers to pay their water bills on time, including online, by phone, by mail, automatic withdrawal, and in-person This comprehensive guide will outline the available payment methods and provide tips for keeping your MDC utility account in good standing.
Overview of MDC Utility Billing
The MDC is a municipal utility serving over 400,000 customers in Hartford county and surrounding towns. Monthly or quarterly utility bills from MDC cover charges for
- Water usage based on metered rates
- Sewer service fees
- Watershed protection fees
- Other applicable municipal fees
Bills are typically issued at the beginning of each month or quarter, with payment due within 21 days of the statement date. Late fees apply if payment is not received by the due date. Paying on time prevents service disruption.
Convenient Ways to Pay Your MDC Utility Bill
The MDC offers customers multiple options for paying utility bills conveniently, including:
Online Payments
The MDC’s self-service customer portal allows online payments by debit/credit card or e-check. Create an account to pay instantly 24/7.
Phone Payments
Call the MDC payment line anytime to pay by debit/credit card or e-check over the phone using the automated system.
Mail-In Payments
Send a check or money order via USPS mail to MDC’s payment processing P.O. Box address printed on your bill. Allow 5-7 days for delivery before due date.
Automatic Withdrawal
Sign up for automatic monthly bank account withdrawals to pay your bill. Drafts occur on due date. No fees apply.
Drop Boxes
Place check or money order payments in secure drop boxes at MDC headquarters or satellite office.
In-Person Payments
Pay by cash, check, or credit/debit card at MDC headquarters. Weekday hours only.
Third-Party Retailers
Pay cash at local retailers like CVS or 7-Eleven by generating a QR code tied to your MDC account.
Tips for Paying Your MDC Bill On Time
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Review your utility bill promptly and make note of the due date. Sign up for paperless billing.
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Pay online for instant processing 24/7.
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Schedule recurring automatic payments to avoid forgetting and ensure on-time payment.
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If mailing a check, allow 5-7 business days for it to reach the payment box by the due date.
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Pay a few days early when paying close to the due date to account for processing time.
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Contact MDC immediately if you expect difficulty paying on time to discuss payment plan options before the due date.
Avoid Late Fees and Service Disruption
If you cannot pay your full MDC utility bill by the due date, take action quickly:
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Request a payment extension in advance of the due date if possible.
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Set up a monthly payment plan to pay the balance in installments over time.
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Apply for utility financial assistance if you meet income eligibility requirements.
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Ask about a billing adjustment if high usage was due to a detected leak.
Communicate with MDC before your bill is due if you anticipate issues paying on time so arrangements can be made and penalties avoided.
Key Takeaways for Paying Your MDC Utility Bill
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Carefully review monthly bills and note due dates to pay on time.
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Use the MDC online portal for secure 24/7 payment access and paperless billing.
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Automatic withdrawal provides a hassle-free way to pay bills on time each month or quarter.
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If mailing payments, allow 1 week for delivery to the PO box before due date.
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Immediately contact MDC if you expect difficulty paying to discuss alternate arrangements.
Paying your essential MDC utility bill on time every month or quarter is easy and stress-free when you utilize their various payment options. Follow this guide to maintain a positive account status.
Protection at the Source, Quality at the Tap.
Have your property assessed by MDC for our backwater valve program to prevent sewer backups in basements
Maps and current roadwork activity for the MDC’s construction projects
Register to do business with the MDC and view contract opportunities that match your qualifications
For information about your bill or service contact the MDC’s customer service staff
Information on collection schedule, locations and list of what materials are accepted
MDC news and updates
Water quality reports on the MDC’s drinking water supply
SEE AGENDAS FOR WEBEX MEETING INFORMATION
The mission of the MDC is to provide our customers with safe, pure drinking water, environmentally protective wastewater collection and treatment and other services that benefit the member towns.
MDC North Hartford Sewer Improvement Projects
Sign up for MDC Alerts powered by Everbridge to be notified of water or sewer emergencies by phone, email or text!
VIDEO: Bill would help pay for sewage backup issues
FAQ
How do I pay my CT water bill by phone?
Calling our customer service center at 1 during normal business hours with a credit card is how people can make a payment. 800. 286. 5700. for Price Chopper, Shop Rite, Stop
How do I pay my metropolitan district Hartford bill online?
You can use Doxo to pay your Metropolitan District Hartford bill online. You can use a credit card, debit card, or direct deposit from your bank account. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app.
What does the Metropolitan District Hartford do?
The Metropolitan District of Hartford is very important to the community’s long-term health because it manages wastewater, provides water, and keeps reservoirs safe. Common questions, curated and answered by doxo, about paying Metropolitan District Hartford bills. How can I pay my Metropolitan District Hartford bill?.
Where can I pay my utility bill with no fees?
Manage your account, check your account balance, pay your bills and sign up in one place. Enroll to set up one-time or recurring payments with NO FEES. You can use a credit card, debit card, or your bank account to pay your utility bill with this service. FEES APPLY. CVS, Dollar General, Family Dollar, Seven Eleven and Walgreens.
