Having reliable water service is essential for every home and business. As a Toho Water Authority customer, it’s your responsibility to pay your water bill on time each month Toho offers several convenient payment options to fit any schedule or preference. This comprehensive guide will walk you through everything you need to know about paying your Toho water bill quickly, easily, and securely
Overview of Toho Water Authority
Toho Water Authority is the largest provider of water, wastewater and reclaimed water services in Osceola County, Florida. They serve over 100,000 residential and commercial customers in Kissimmee, Poinciana and surrounding areas.
Toho is a not-for-profit, special district government agency focused on providing excellent service at affordable rates. Your monthly water bill payments allow them to maintain infrastructure, source clean water, and invest in future improvements.
Understanding Your Toho Water Bill
Toho water bills are issued monthly and detail your water consumption along with any applicable service fees Key charges include
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Water usage – Based on the actual or estimated amount of water used in gallons. Rates per 1,000 gallons depend on your meter size.
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Base facility charge – Covers costs for operating the water system and delivering service.
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Wastewater – Based on your water usage since wastewater equals approximately 95% of water consumed.
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Service fees – Includes meter, groundwater and fire protection fees. Amounts vary.
Review your bill carefully to understand all the charges before making a payment. Contact Toho customer service if you have any bill questions.
Ways to Pay Your Toho Water Bill
Toho offers four convenient payment options:
Online
The fastest way to pay is through the Toho online portal. You can make one-time payments or set up recurring autopay. Creating an online account avoids fees.
Phone
Call the Toho automated phone payment system at 1-877-890-2467. Have your account number and payment info ready.
Send a check or money order to Toho’s payment address listed on your bill. Allow 5-7 days for processing.
In Person
Visit an authorized payment center to pay in cash or check. Locations include Amscot, CheckFreePay and more.
Tips for Easy Online Bill Pay
Paying online through your Toho account is the most popular option. Follow these tips for easy online bill pay:
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Set up account access on the Toho website. You’ll need your account number and an email address.
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Enroll in paperless billing to receive bills electronically versus by mail.
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Register a preferred payment method such as your bank account, credit or debit card.
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Schedule one-time or recurring payments to make sure your bill is always paid on time.
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Sign up for bill reminders through your online account so you never miss the due date.
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Keep your account info and payment details up-to-date for a smooth billing experience.
Costs, Fees and Payment Limits
There are no fees for paying your Toho water bill through the online portal or by phone using your bank account. Credit and debit card payments incur a 2.45% service fee.
Online and phone payments have a $5,000 limit per transaction. Mailed payments can be for any amount but have a longer processing time.
Payments are due by the due date on your monthly bill to avoid late fees or service disruption.
Payment Assistance Options
If you’re struggling to pay your Toho water bill on time, payment assistance options include:
- Payment arrangements to spread balances over 3-6 months
- One-time bill payment extension for 15 extra days
- TAP financial assistance for qualified low-income customers
Contact Toho customer service to discuss your situation and eligibility for programs. They’ll work with you on an individual basis to keep your water flowing.
Confirming Toho Water Payments
Once your payment is processed, you’ll receive a confirmation through your chosen pay method:
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Online – Payment confirmation displays onscreen
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Phone – Automated system provides a confirmation number
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Mail – Monthly bill shows payment was applied
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In person – Receipt provided onsite
Keep all confirmations until the payment appears on your next bill. You can also view payment history through your online account.
Getting Account Support
Toho’s customer service team is available for any account or billing questions at 407-944-5000. Contact them for:
- Clarification on charges
- Payment arrangement requests
- Reporting leaks or service issues
- Updates to your account information
- Paperless billing enrollment
Checking your account online or speaking to a representative can resolve most payment issues quickly.
Key Tips for Paying Your Toho Water Bill
- Review your monthly bill so you know what’s due and when.
- Select a payment option that fits your needs and schedule.
- Pay by the due date to avoid late fees.
- Keep payment confirmations for your records.
- Ask for help if you need payment assistance or plan changes.
Paying your water bill doesn’t have to be a chore with Toho’s convenient online, phone, mail and in-person options. Now that you know the ins and outs of Toho bill pay, you can handle your account with ease.
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Toho Water Online Payment Portal
FAQ
Where does Toho water come from?
How to read water bill usage in Florida?
Where do I pay my water bill in Brooklyn, NY?
How do I pay my Toho water bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Toho Water Authority. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
Why should you pay your utility bill at Toho?
Utility bill payments ensures we can provide the best services possible and invest for future generations. Toho provides some of the lowest rates in Central Florida and we can maintain this thanks to customers making their utility payments. We’re all in this together. Toho was four easy ways for customers to pay their utility bill.
What is Toho’s online bill payment service?
In using Toho’s Online Bill Payment Service, you are requesting the system to make payments for you from your bank or credit card account.
How do I authorize Toho to follow payment instructions?
You authorize Toho or its contractor to follow the payment instructions that are received through the Toho Online Bill Payment Service. When Toho receives payment instructions, you authorize us to debit your bank or credit card account and obtain funds on your behalf.
How can Toho help me pay my bill?
Toho has two programs to help customers. Payment extension requests gives you more time to pay your bill with no added fees. Our Toho Assistance Program (TAP) that offers financial assistance to qualifying customers. How can we help you? Bill payment locations within the Kissimme area.
Does Toho provide water services?
Toho provides water services to the community that is constantly tested for compliance with state and federal standards and regulations. Know your watering days and times for a healthy lawn. If you need assistance in setting your timer, we can help. Need assistance in paying your bill or a payment extension? Toho has two programs to help you.
