How to Pay Your Tombigbee Electric Bill: A Step-by-Step Guide

Paying your monthly electric bill is essential when you’re a Tombigbee Electric Power Association customer. Tombigbee offers various convenient ways to pay your bill. This comprehensive guide will walk you through the different payment options, from online payments to paying in person.

Understanding Your Tombigbee Electric Bill

First, let’s review what’s on your monthly Tombigbee electric bill:

• Account number
• Customer name
• Service address
• Billing period
• Meter readings
• Electricity usage & charges
• Current amount due
• Past due amount (if applicable)
• Due date

Carefully review the billing period, usage, fees and total amount due each month. Contact Tombigbee customer service if you have any questions.

When is My Tombigbee Electric Bill Due?

Your Tombigbee bill is due by the due date printed on your monthly statement, typically around the 25th of each month Late fees apply if payment is received after the due date

You can avoid late fees by

• Paying by the due date
• Enrolling in autopay
• Requesting a payment extension if eligible

Paying on time helps maintain your account in good standing.

Pay Online

Paying online through the Customer Portal is the most popular option. Benefits include:

• Convenient – Pay anytime, anywhere in just a few clicks
• Secure – Your information is protected
• Paperless – Go green with paperless billing

Follow these simple steps to pay online:

1. Log into the Customer Portal
2. Select “Make a Payment”
3. Enter your payment amount and submit

You can also set up recurring autopay payments online.

Pay by Phone

Call 1-800-470-6506 to pay your Tombigbee electric bill over the phone using your bank account or debit/credit card. This automated phone payment system is available 24/7.

Pay by Mail

Mail your payment to:

Tombigbee Electric Power Association
P.O. Box 900
Tupelo, MS 38802

Allow 5-7 days for mailed payments to post to your account to avoid late fees. Include your payment stub to speed up processing.

Pay in Person

Visit one of Tombigbee’s local customer service offices or authorized payment locations to pay by cash, check, money order or card.

Find a payment location near you. Most are open Monday-Friday during regular business hours.

Payment Kiosks

For convenient self-service, use one of Tombigbee’s payment kiosks located around the service area. Kiosks accept cash, checks and cards.

Budget Billing

Budget Billing lets you pay a “rolling average” each month to prevent seasonal spikes in your bill. This levels out your monthly payment amount. Enroll through the Customer Portal.

Payment Assistance Programs

If you’re struggling to pay your electric bill, Tombigbee offers several financial assistance options:

• Payment arrangements – Set up a payment plan
• LIHEAP – Federally funded bill payment aid
• Project Care – Member-funded bill assistance

Learn more about Tombigbee’s bill payment assistance.

Avoid Disconnection

It’s important to pay your Tombigbee electric bill on time to avoid service disconnection. If your account becomes past due, Tombigbee will issue disconnect notices before shutting off service.

You can avoid disconnection by:

• Paying the past due amount in full
• Setting up a payment arrangement
• Applying for bill payment assistance

Reconnecting service after disconnection incurs a fee. Keep your account current to protect your credit.

Manage Your Account Online

The Customer Portal allows you to conveniently manage billing, payments, energy use and more anytime. Register your account to:

• Pay your bill immediately or schedule payments
• View monthly usage
• Enroll in autopay
• Access billing & payment history
• Update account information

Take control of your Tombigbee account with the Customer Portal!

Staying current on your Tombigbee electric bill ensures uninterrupted service. Use these tips to understand your charges, pay on time, and access helpful programs if needed. Contact Tombigbee’s customer service team for guidance on paying your bill.